Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,945 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

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“Would Highly recommend taps empire. Purchased a replacement toilet seat for an ideal standard toilet. The price was half the price of most other suppliers. Genuine ideal Standard part. Thank you.”

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Posted 2 weeks ago

“Arrived on time and in good condition”

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Posted 2 weeks ago

“The tap valves were deliverd quite quickley and were a good price”

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Posted 2 weeks ago

“A quick response and efficient delivery only three days from ordering to delivery many thanks”

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Posted 2 weeks ago

“I bought this item after I was let down by another seller. The item was dispatched immediately and I received it shortly after that. Very efficient seller”

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Posted 2 weeks ago

“Fantastic! Best price I could find for the items I wanted and delivered the next day at no extra cost. Can’t rate highly enough.”

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Posted 2 weeks ago

“I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase. The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns. After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch. Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself. Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service. While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.”

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Posted 3 weeks ago

Dear Carol We have reviewed the details regarding the toilet delivered two months ago, and can confirm that no communication was received prior to the email earlier this year regarding the crack observed while cleaning. As the item was installed and in use, photographs showing the installed item and the crack were requested. The initial inspection of the photographs provided to the Ideal Standard warranty team suggested the damage may have resulted from impact or incorrect installation, as the item was delivered in perfect condition. However, a replacement was arranged from Ideal Standard as a gesture of goodwill. We sincerely apologise that the replacement arrived damaged, despite being palletised and shrink wrapped. Please note that our drivers are generally restricted to ground-floor entrance drop-offs and any delivery beyond that point remains at the driver's individual discretion. Since you have opted not to receive a further replacement, we have contacted Ideal Standard to process a full refund for the item under your warranty. Regards Tim

Posted 2 weeks ago

“Found this company online as they had the genuine parts I needed at a fantastic price, ordered and delivered 2 days later and wow what a brilliant service, parts all fitted and saved me a lot of time and money thank you”

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Posted 3 weeks ago

“Taps look lovely and a good price too. Delivery was very quick. Would recommend taps empire.”

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Posted 3 weeks ago

“Easy ordering process and fast delivery.”

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Posted 3 weeks ago

“I ordered taps from them as they were very competitely priced and the products arrived soon after, well packaged. Great service.”

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Posted 3 weeks ago

“I ordered a RAK toilet and it arrived the next day in perfect condition. Excellent customer service.”

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Posted 3 weeks ago

“Exactly the correct part Delivery quick”

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Posted 3 weeks ago

“Excellent efficient service”

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Posted 3 weeks ago

“Valves arrived very quickly”

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Posted 3 weeks ago

“Arrived promptly and in nperfect condition”

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Posted 3 weeks ago

“I ordered online and received the next day via ups Excellent service.”

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Posted 3 weeks ago

“First time using the company but very happy - super fast deivery, well packaged and great quality.”

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Posted 3 weeks ago

“Fantastic service and a great price, what more could you want.”

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Posted 3 weeks ago

“Informative and prompt. Toilets arrived next day!!”

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Posted 3 weeks ago

Taps Empire is rated 4.8 based on 1,945 reviews