Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 2,082 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

Write Your review

Tell us how Taps Empire made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, range of products and prices are very reasonable. Good comms after sales and good order tracking to expedite order delivery”

Helpful Report

Posted 1 month ago

“Needed a replacement part for our shower. Best price that I could find and very quick delivery. One minor quible regarding the packaging. The component was quite heavy and, although it was in bubble wrap, it was in a much larger box with no additional padding to stop the item moving around. It was a very good price but not inexpensive, so some extra care with packing might be an idea. Otherwise great service, communication and prompt delivery.”

Helpful Report

Posted 1 month ago

“Really quick delivery and keen price”

Helpful Report

Posted 1 month ago

“Good service,many thanks.”

Helpful Report

Posted 1 month ago

“Spot on, delivered when said, all at a very copetitive price.”

Helpful Report

Posted 1 month ago

“Fast efficient service”

Helpful Report

Posted 1 month ago

“Easy to order and quickly dispatched”

Helpful Report

Posted 1 month ago

“Ordered online, quick service, genuine part at great price, will use again”

Helpful Report

Posted 1 month ago

“Fast delivery Item arrived on time”

Helpful Report

Posted 1 month ago

“Really quick delivery of high quality tap valves and a very good price thanks. Will use again.”

Helpful Report

Posted 1 month ago

“Prompt delivery and good communication”

Helpful Report

Posted 1 month ago

“Prompt delivery using royal mail”

Helpful Report

Posted 1 month ago

“correct parts delivered on time”

Helpful Report

Posted 1 month ago

“Very impressed with the speed and service of the product arriving at our property. I will be ordering from you again in the future.”

Helpful Report

Posted 2 months ago

“Ordered a toilet pan and seat from Taps Empire. Delivery was just 2 days later. Item as described. I was surprised that the toilet was not boxed, with just a strip of tape arount the upper edge for protection although the delivery driver informed me that this is the usual way these are supplied. Of particular note: the soil pipe distance from the back needed to be quite specific and they supplied this information, whereas a lot of suppliers don't.”

Helpful Report

Posted 2 months ago

“Excellent service very good”

Helpful Report

Posted 2 months ago

“Ordered on line arrived quickly with no problems. Everything was there and as should be. Excellent service.”

Helpful Report

Posted 2 months ago

“Great solid tap”

Helpful Report

Posted 2 months ago

“Shipped a product that was heavily damaged. Promised to ship replacement in required timeframe for fitter but failed miserably. They blamed the courier for both incidents, the courier blamed them. All in all a very frustrating experience, I gave them the chance to put it right and they let me down a second time so the fitter couldn't complete job adding more expense for me. I wouldn't use Taps Empire again or recommend them on that experience.”

Helpful Report

Posted 2 months ago

Please accept our sincere apologies for the inconvenience you experienced regarding your order. Following the initial transit damage, we attempted to schedule the replacement delivery to align with your return from holiday. Unfortunately, a routing error by our courier caused the delivery to be missed. As requested, your order was cancelled and refunded the same day. We recommend that customers wait until they have received all ordered goods in perfect condition before commencing installation or pre-booking contractors, since courier delays or vehicle breakdowns are beyond our control. We are genuinely sorry that we did not meet your expectations in this instance.

Posted 2 months ago

Taps Empire is rated 4.8 based on 2,082 reviews