Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,887 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 3 years ago

“Website was user friendly for ordering and goods were dispatched and received promptly.”

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Posted 3 years ago

“Easy to use website, great value and fast despatch”

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Posted 3 years ago

“Very good service, delivered as requested,no problems.”

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Posted 3 years ago

“Excellent service. They stock an amazing range and despatch quickly. Good communication and well packed when the taps arrived. Five stars”

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Posted 3 years ago

“I’m afraid 5 days later I am still waiting for your courier company Twc to deliver”

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Posted 3 years ago

As per APC, they left a missed delivery card to tell you they tried to deliver your parcel. Nevertheless, we have sent you the tracking information by email to enable you to rearrange delivery of the parcel.

Posted 3 years ago

“Gentlemen on the phone was extremely helpful & I received item on time.”

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Posted 3 years ago

“Spoke with sales to confirm they had my item, ordered five minutes later online Thursday received Saturday morning great service would use them again”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“From the first contact I was most impressed by the availability of personnel, who were very well informed and polite. Taps arrived today, well packaged. The Vado tap is of great quality and the price from Taps Empire was well below any other company. 🙏”

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Posted 3 years ago

Thanks ever so much for the positive feedback!

Posted 3 years ago

“Great service. Ordered replacement for our toilet seat. Unfortunately, the first one sent had bits missing, reported to customer services and another was sent. It also had a piece missing and also a chip in the edge of the lid, called again and they arranged for a third to be sent! It duly arrived, all present and correct. As this item came direct from Ideal I have absolutely no complaint about Taps Empire. All done without complaint, would recommend.”

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Posted 3 years ago

“Not trusted as an online retailer with a returns policy of only 14 days.”

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Posted 3 years ago

“Appears to be a good quality product, delivered as promised”

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Posted 3 years ago

“no commnets”

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Posted 3 years ago

“All items delivered in short time, will definitely be using this site again”

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Posted 3 years ago

“Very prompt online service and delivery”

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Posted 3 years ago

“Excellent products (as shown on web site) for new required basin taps and waste. Only issue I could see is that of site branding and ordering services, I recieved an email which indicated DPD local would be delivering, however that email stated 'KONCEPTA', not Taps Empire - having done some investigation that turns out (from the looks of things) to be a parent company which is also trade-only. This is quite confusing, I'd recommend that Taps Empire use their own brand for the entire process of delivery to make it clear to the customer who they are getting a delivery from! Another minor point, the delivery email stated DPD local would be used, but checking using the parcel number provided in the email on the DPD local site gave no results, it did however on the main DPD site. This issue may just be a matter of timing in the delivery process as I did check as soon as I received the delivery email, so it may of been found on the DPD local site later on, it is however something to be improved.”

Helpful Report

Posted 3 years ago

Thanks for your positive and valuable feedback. We are currently in the process of updating our delivery system, which should address the issues raised by you.

Posted 3 years ago

“Great value and prompt delivery too.”

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Posted 3 years ago

“Really fast delivery and goods as described. Would recommend.”

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Posted 3 years ago

“Excellent price and delivery was quick”

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Posted 3 years ago

Taps Empire is rated 4.8 based on 1,887 reviews