Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,888 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

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“Good choice. Competitive prices. Excellent customer service - kept informed of availability of short stocked item.”

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Posted 4 years ago

“Super fast delivery, carefully packed, detailed description on the website.”

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Posted 4 years ago

“Delivered to me very quickly, in fact the next day. Great service. Thank You”

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Posted 4 years ago

“Spot on great price”

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Posted 4 years ago

“Quick and safe service”

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Posted 4 years ago

“Polite, fast and efficient. Will recommend.”

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Posted 4 years ago

“Polite, fast and efficient. Will recommend.”

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Posted 4 years ago

“After asking to choose a delivery date, I was told this was not a problem and to email my request. Unfortunately I was ignored, and the bath was delivered within two days. It was dumped on the front drive. My plumber came two and a half weeks later to find the whirlpool bath, which had been stored in the corner of the sitting room, damaged with scratches. When I rang and emailed to explain the situation I was advised that neither they nor Frontline, the manufactures, were not going to do anything. I saved for a long time for my bath, as I need it for health reasons. I’m disgusted with Taps Empire and Frontline. They delivered a damaged item and are taking no responsibility.”

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Posted 4 years ago

“The staff at Taps Empire offer an efficient and excellent service.”

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Posted 4 years ago

“I called to check if the taps I wanted were in stock. Very friendly, efficient and helpful. Then ordered the taps online and they arrived the next day. Excellent service.”

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Posted 4 years ago

“Excellent, had ordered item from another supplier who then emailed to say out of stock even though website stated in stock. Phoned Taps - stock level checked whilst on phone, ordered on website on Monday, arrived on Weds pm. Item as ordered, delivery and communication could not have been better. thank you”

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Posted 4 years ago

“Easy to access site and order first time. Promptly despatched and delivered in a few days.”

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Posted 4 years ago

“Found identical shower between £65 and £85 cheaper at Taps Empire quick free delivery on time couldn’t fault them.Unfortunately shower not fitted yet so can’t rate that at this time.”

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Posted 4 years ago

“Quick delivery!”

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Posted 4 years ago

“Good website. Super value. Print delivery”

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Posted 4 years ago

“Super fast delivery, cheaper than anywhere else, will definitely use again. Highly recommend”

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Posted 4 years ago

“Good communication and quick delivery”

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Posted 4 years ago

“While the taps I ordered arrived promptly the customer service I recieved has been appauling. The taps arrived while I was in hospital giving birth to my daughter prematurely. We delayed the bathroom installation by 2 weeks as a result and when the plumber came to install the taps we dicovered the mechanism was designed in such a way that is crashed into the waste of the bath and hence was not fit for purpose. While I was aware of the 14 day return policy when I purchased the taps I had hoped for a little flexibility given my unexpected circumstances. I was even prepared send the taps back in a fully re-salable condition and accept an exchange for a less valuable tap that would work with our bath. Unfortunately there was no flexibility and no consideration for my unexpected situation. I appreciate it is against their standard policy but every company has the possiblity to demonstrate some kind of concience and felxibility if they choose to do so. I would also note that this company is selling bath taps with pipes attached which are very narrow and will therefore be very slow to fill a bath. Make sure you double check all the specification details before purchasing anything! Overall I would not recommend purchasing anything from the company if there is any possibility you may need to return the product.”

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Posted 4 years ago

“Shocking customer services, We ordered a new shower, Had to wait for a plumber to come out to fit it during COVID, the shower was the wrong one so i emailed to send it back to be told cant return anything after 14 days. We had it for 18 days. With a global pandemic and having to wait extra time for people to come out this is unbelievably bad service. Do not touch this company”

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Posted 4 years ago

“Taps arrived next day and were very well packaged. Very happy, thank you.”

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Posted 4 years ago

Taps Empire is rated 4.8 based on 1,888 reviews