Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,427 Reviews

91 %

of reviewers recommend Tails.com

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4.6

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service is fantastic. Well done & thank you.”

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Posted 6 years ago

“I am very pleased with tails.com and patch loves the food.”

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Posted 6 years ago

“Really good value for money delivery excellent and you can move delivery to your choice if you are not going to be home that day, this works fantastic for me”

Tails.com 5 star review on 2nd June 2020

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Posted 6 years ago

“Really helpfully excellent staff always very professional know what they are talking about and can always sort the problems my two dog have had Especially with this epidemic Our pet have suffered due to this they haven’t seen there pals as well as us as we have to stay in as we are a couple who are over 70 and can’t see or meet people Thank you all very much”

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Posted 6 years ago

“Excellent company, great price and my dog loves the food 5 *****”

Tails.com 5 star review on 31st May 2020

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Posted 6 years ago

“Brilliant company excellent price , 5 stars *****”

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Posted 6 years ago

“Lexi initially ate her food with no issues then I I slightly changed her food format which she didnt like. My next delivery is back to the original plan and hoping she still likes the food. I did enquire on the wet food but at the moment not prepared to take a full tray as she may not like that so would be a waste of money imo. Would have been nice to have been sent a couple of samples of wet food to se if she did like it but they dont do that which is a shane”

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Posted 6 years ago

“Phoebe enjoys her new wet food.Now to get calorie balance right with mix of wet and dry food!!”

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Posted 6 years ago

“After years of trying to get a food that my boxer Seamus actually liked and that didnt upset his stomach Tails.com have surpassed all expectations. He actually asks for his food now and woofs it down instead of turning his nose up. Thank you so much !”

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Posted 6 years ago

“Always prepared to try to answer questions. Prompt delivery of orders. I carry a pocket full of the kibble when I take Bobby for his walks; makes wonderful training treats.”

Tails.com 5 star review on 30th May 2020

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Posted 6 years ago

“Its good quality food and delivered to your door. Good price. My dog loves it. He looks healthy and happy with it, a lot of people comment on how good he looks. Tails.com always advise when your delivery is due, you can change it, bring it forward or delay it if need be”

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Posted 6 years ago

“Just about everything about this company is great and nothing scores below medium/average (that falls to price). Tails really aces it on delivery: a few days before they dispatch your regular monthly supply, they notify you by email, giving you the opportunity to amend, delay or expedite it. Delivery has never been delayed, quite a logistical feat given the current problems caused by Covid19! It is so easy to tailor the product to the dog's dietary needs using their online template; this takes account of any of your pet's allergies, such as coat/skin and grain, dairy and certain meats. Never had to trouble customer service as everything has always been problem free. Thoroughly deserving of 5 stars!”

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Posted 6 years ago

“Really good food ,nothing more can be said ,only that Barney loves it.”

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Posted 6 years ago

“My dog loves this food! And the service is great! I have paused and resumed deliveries with no issues. We also love the samples and extra goodies that have been sent with the food!”

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Posted 6 years ago

“Syd loves his food from Tails.com. We love the range of goodies that are available from the kibble to the biscuits and dental dailies. The staff have been really helpful with any queries that we have had. Photo shows Syd enjoying his treats and Tails.com water bowl on his walk!”

Tails.com 5 star review on 26th May 2020

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Posted 6 years ago

“Tails is the only dry food that my 12 year old Jack Russell has ever eaten! He absolutely loves it! The customer service team are also super helpful when needed. I am only going to buy Tails from now on.”

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Posted 6 years ago

“very good service”

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Posted 6 years ago

“Great after sales service. Barney enjoys every morsel 👍”

Tails.com 5 star review on 24th May 2020

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Posted 6 years ago

“Lola used to play about with her food, however since switching over to Tails, she happily crunches away on her mix. I added wet food into her diet which she thoroughly enjoys, and she loves her new peanut butter based treats too. With her getting older, it’s important her weight is kept under control, and I have piece of mind that her mix aids her joints and mobility too.”

Tails.com 5 star review on 23rd May 2020

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Posted 6 years ago

“Our Izzy loves her food from tails.com the price is perfect for me and the delivery is fabulous.”

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Posted 6 years ago

Tails.com is rated 4.6 based on 1,427 reviews