Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,427 Reviews

91 %

of reviewers recommend Tails.com

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4.6

Based on 1,427 reviews

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just couldn't get Louis to enjoy it . We started with a mix of wet and dry and he didnt get on with that . So tried just dry food and kept getting stomach issues and he never was really interested in his food. Moved to another brand and he seems much happier and finishes his bowl.”

Helpful Report

Posted 5 years ago

We're really sorry to hear Louis didn't enjoy his tails.com food, Gary - it's uncommon for dogs to take a bit of time to get used to new flavours so it may just be that he needed a little more time! We have some great tips and advice for introducing new food from our Head Vet Sean in this blog post: https://tails.com/blog/2019/09/18/a-guide-to-changing-dog-food If these tips don't do the trick, we can look at creating a unique recipe using the same nutrients but with different flavours that Louis might prefer. We also have an in-house Nutrition Team available, and they'd be more than happy to look at making some changes to Louis' recipe to see if we can find something that suits his tummy better. Either give us a shout via email (hello@tails.com) or Facebook message if this is something you'd be interested in and we'll be happy to help. Esme from tais.com

Posted 5 years ago

“Ollie loves it! He was always having upset tummy’s but since moving onto tails this hasn’t happened. He also needed to lose weight which he did as you can cater for your own dog needs. You can pick and choose what food you require every month too. My delivery didn’t arrive one month however customer service was fantastic and sent out another box immediately. Happy dog 🐶”

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Posted 5 years ago

“Woody absolutely loves his Tails food and I love the difference it has made to his sensitive stomach. Definitely the beat choice we have made.”

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Posted 5 years ago

“Chase used to suffers with IBS since switching to Tails we have zero issues with his stomach as we know its only goodness going into his body that is made just right for him!”

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Posted 5 years ago

“My dog loves her Tails food! She kicks the bowl clean every time and I’m assured that she’s getting the right nutrition to keep her happy and well. I feed her a combo of wet snd dry food, the wet food is such high quality and the choices are wide and varied. I would recommend Tails to anyone, their puppy food is fantastic too.”

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Posted 5 years ago

“Buddy loves his food & duck treats always wants more! Your service is prompt &well packaged”

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Posted 5 years ago

“I like that I can input my puppy's details and the food is geared for his changing weight and exercise levels. I don't run out as it's delivered just when I need it. He's a greedy lab so I know that he's full up, and his begging is only greed. He's thriving and happy.”

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Posted 5 years ago

“Simba absolutely loves the food and has such a shiny coat too now, Tails are so efficient and helpful I would highly recommend it 4 ur dog”

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Posted 5 years ago

“Freddie is a fan of Tails food and treats and is thriving. I like the fact you can make changes whenever you want. Delivery great. A little pricey but worth paying for the tailor made food without leaving home. I have not needed to return anything so cannot comment on returns and refunds.”

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Posted 5 years ago

“Monty really loves all of the products that he gets every month; all tailored specifically for him. You can makes changes to your order right up until the last minute. Great service.”

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Posted 5 years ago

“Very helpful customer service, the prices and delivery are excellent. We haven't had to return anything yet so we don't know about that or refunds.”

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Posted 5 years ago

“This is the only food that my dog will eat and also that he is able to eat as on grain free & low fat for pancreatitis. It’s also delivered each month and so easy if I have extra can just delay delivery. I’ve recommended to 2 other friends and they love it to. Highly recommend it’s truly amazing. Thank you.”

Helpful Report

Posted 5 years ago

“Jesse loves her dry food and since being on tails has lost a little weight… now perfect. Service is great and easy to change if needed. I haven’t given 5 stars as I do think it is a little pricey but generally happy and Will continue to use.”

Helpful Report

Posted 5 years ago

“My two dogs love the variety of the wet food that compliments the dry mix you get. They both seem to be thriving on this food and is by far the favourite of all the brands they have tried. The price is very competitive and deliveries are always on time.”

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Posted 5 years ago

“Sandy loves her food from tails, with no more tummy problems. Delivery is great and the price is not to bad.”

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Posted 5 years ago

“Great service. Easy to change the good I need.”

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Posted 5 years ago

“Excellent delivery service easy to change delivery time & our cocker spaniel loves her kibble Thankyou”

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Posted 5 years ago

“Our NSDTR has a delicate tum and recurring Pancreatitus. Our vet recommended Royal Canin Hypoallergenic dry diet. The food was quite bland with few recognisable ingredients and after 18 months our hound developed some issues with it and had put on weight. We happened on Tails and asked if they had a ‘hypoallergenic’ food? They recommended a formula for our boy which he is mad for! Poops are solid 😁 and he’s lost 4kg and is in really lovely condition as confirmed by our vet on last visit (he checked the ‘natural’ ingredients and mix and said the Tails was fine). Elvis also loves the chicken treats.”

Helpful Report

Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Customer service is brilliant, being able to change the quantity you want easily makes it very handy for when your dog may need to do a little dieting!”

Helpful Report

Posted 5 years ago

Tails.com is rated 4.6 based on 1,427 reviews