Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,372 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“reliable service.”

Helpful Report

Posted 4 years ago

“Tails.com are a friendly efficient business with good products”

Helpful Report

Posted 4 years ago

“Ernest Topper is 9, but has the energy and health of a dog half his age. The food definitely contributes to this. The price is worth it! Delivery happens- for us we usually seem to have one month in hand even though he has exactly the recommended daily amount. (We could pause this, I know). I have no experience of returns or refunds.”

Tails.com 4 star review on 2nd March 2020

Helpful Report

Posted 4 years ago

Hi Audrey, Thanks for taking the time to leave us a review. I love the photo of Ernest Topper - what a cheeky looking boy! We're here if you ever need a hand adjusting your delivery dates or changing the amount of food we send for him each month - just drop us a message on Facebook or by email (hello@tails.com). Kind regards, Graihagh from tails.com

Posted 4 years ago

“My dog loves this food and it’s helped with his dietary problems, only problem I have is delivery if it’s due on a weekend you don’t get it till the Monday and by then you’ve run out of food.”

Helpful Report

Posted 4 years ago

“Excellent food variety, good delivery time. Reasonable prices.”

Tails.com 4 star review on 22nd February 2020

Helpful Report

Posted 4 years ago

“Dogs love this food.”

Helpful Report

Posted 4 years ago

“Product is good, customer service is good however delivery companies utilised are not very flexible which caused problems with deliveries”

Helpful Report

Posted 4 years ago

Hi there, Thank you for leaving us a review, we really appreciate it. I'm glad to hear that you've had a good experience with our Customer Service Team. However with delivery being such a big part of what we offer, we always want this to work well for you too. We have two delivery options currently - free deliveries with Yodel which have a three day delivery window, or named day delivery with DPD which has a £3.99 delivery charge. With DPD, you also get a one-hour delivery slot on the day and options to make in-flight changes such as delivery to your local DPD shop. If you'd like to make changes your courier option, you can do this easily from your tails.com account, or get in touch with us by Facebook Messenger or email (hello@tails.com) and we'd be happy to help. Kind regards, Graihagh from tails.com

Posted 4 years ago

“Our main problem with tails is it isn't obvious (at least to me) how to change the food your dog eats once you've chosen it. He eats is - always eats it - but i'd like to switch it to grain free but don't know how.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. It's great to hear that your dog is enjoying their unique recipe! You can exclude grain (and other ingredients) easily from your tails.com account. I've sent you an email now to help you get this sorted. Kind regards, Graihagh from tails.com

Posted 4 years ago

“Really like the idea of a tailor made food blend. Arrived fairly quickly and was well presented/packaged. Puppy seems to be enjoying the food so far!”

Helpful Report

Posted 5 years ago

“I can only give Tails.com 4 stars as the food has not been suitable for my dog so far. But the customer service has been excellent and they are still trying to get the right balance for my dog. All correspondence has been prompt and courteous and they want to get the product right for my dog - cannot fault the customer service at all.”

Helpful Report

Posted 6 years ago

Tails.com is rated 4.6 based on 1,372 reviews