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Tails.com Reviews

4.6 Rating 1,367 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

4.6

Based on 1,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

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Tails.com 5 star review on 21st July 2020

81

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luna loves her meals, she has a mix of wet and dry food. It is rare that she leave anything in her bowl which was the problem with her previous food. I am sent enough each month to cover me until just after the next supply arrives so am not trying to find a home for a huge bag of food . Any questions or queries they are more than happy to help and adjust things if needed.”

Posted 3 years ago

“Really easy to get the right food for your dogs nutritional needs. No issues if you want to change the recipe or delivery date.”

Posted 3 years ago

“Excellent delivery service, food preparation has started to have desired weight loss. My lab loves the food”

Posted 3 years ago

“Great service, good quality, the price of the food is a little high though.”

Posted 3 years ago

“Great product tailored specifically for my dog's diet and age. Well packaged and love the individualism of the product (with stickers of my dog's name on his food). Also good communication received on delivery dates, giving you an option to change date if needed.”

Posted 3 years ago

“The service is great and always delivered on time. My dog is ultra fussy so doesn’t always eat his food, but you are able to delay deliveries so you don’t end up with too much!”

Posted 3 years ago

“We love tails, pixie our 7 year old jack Russell loves it, there is such a variety of flavours (she has the wet and dry food) and her coat has become so much more glossy since starting on tails food. We would highly recommend. X”

Posted 3 years ago

“Very good and happy with the service”

Posted 3 years ago

“Really easy and cost efficient way to ensure our dog is eating the best food for him”

Posted 3 years ago

“Bailey loves his food - I add in raw vegs and olive oil in his food too the delivery is always on time schedule can be change if necessary and always get a reminder for this. I'm happy with the service but would like occasional voucher as a loyal customer.”

Posted 3 years ago

“Delivery on time and the reminder emails are very good”

Posted 3 years ago

“Maple is very fussy, but she loves mealtimes now - the wet foods in particular! We would prefer it if there was an option for wet food only because on fussy days we do still sometimes have to be creative getting her to eat the dry food.”

Posted 3 years ago

“Spud loves his Tails.com food! It always arrives on time and I never have to worry about forgetting the dog food! Excellent product. I recommend it to all my friends who have furry pals too!”

Posted 3 years ago

“Food delivered as and when we need it and easy to take a break. Food seems good for our dog though gets a little bored of the dry food.”

Posted 3 years ago

“Both dogs love their food and the delivery service is excellent. It’s simple to speed up, delay or change delivery. Cost is the only reason for not making it a 5 star review. It is a little bit pricey but as it has never led to an upset tummy in either dog, I’m taking the high cost on the chin!”

Posted 3 years ago

“We lve tails.com for our dog food and so does she......it saves us hunting around for special wheat free dog foods and prices elsewhere and delivery on time every time! Even during lockdown! A tad higher priced but i save on time and fuel looking around to see who has it in stock!! Definitely recommend for other to use.”

Posted 3 years ago

“My Siberian husky Alfie was becoming very fussy with food before I started him on Tails-he loves food time now and even asks for his dinner before it’s due. One very happy, healthy dog.”

Posted 3 years ago

“Our dog eats it most of the time but sometimes needs a small amount of water or gravy adding. The ability to adjust the delivery time really helps , although the offers to new customers not being extended to long serving customers is disappointing”

Posted 3 years ago

“Good value and my dog seems happy on this food. Easy and convenient delivery.”

Posted 3 years ago

“My dog Otis loves his kibble and wet food, he was a fussy eater before I found Tails.com. Customer service is great, website easy to navigate and delivery has been perfect every time. The only thing Otis didn’t really care for were the treat biscuits but then we all have our favourites I guess. All in all I would most certainly recommend Tails.com to any discerning dog owner.”

Posted 3 years ago

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Tails.com is rated 4.6 based on 1,367 reviews