Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog loves tail.com food he has to make sure that he has ever but from his bowl it’s been the best food he has ever had and his weight is perfect. Thank you tails.com for the excellent service nothing is ever a problem they are always there to help.”

Helpful Report

Posted 4 years ago

“Highly recommended food, my cockapoo loves it. Always a clean bowl the wet food choice is varied and keeps her interested. She loves the kibble too. Many people have commented on how shiny her coat is. Easy to use ordering service and fast delivery. No complaints at all.”

Helpful Report

Posted 4 years ago

“Bentley loves the pates and jelly’s...”

Helpful Report

Posted 4 years ago

“Friendly phone service, easy site to navigate and make and change orders, lots of helpful information. Highly recommend.”

Helpful Report

Posted 4 years ago

“Alfie loves his food he had stop eating and was worrying me , he has loved the food from day one . He has been on the food for three months now and his coat is amazing and he has more life in his little legs . I have recommended tails to everyone”

Helpful Report

Posted 4 years ago

“My pet Ernie had been going off his food so I thought I'd give tails. Com a try, he absolutely loves it so pleased I purchased it 😊”

Helpful Report

Posted 4 years ago

“Pablo was such a fussy eater and would hardly ever eat his food. Since purchasing tails he gets so excited at dinner time and his bowl is always clean. The quality of the food is 5 star, which for the price is extremely good, Pablo has a mix of wet and dry food. I love the way you can change the delivery and delay your order or amend it.”

Helpful Report

Posted 4 years ago

“My spaniel loves his new food . Clean plates every time ! Good to have food automatically delivered .”

Helpful Report

Posted 4 years ago

“Happy with them ..the dog likes the food”

Helpful Report

Posted 4 years ago

“Good quality food, my dogs love dinner time. Easy to portion, my son enjoys taking part in feeding. Very pleased with the service and the product. The treats are a "treat" 😋”

Helpful Report

Posted 4 years ago

“Prompt delivery and I never need to worry about running out of food or treats and Honey eats everything.I know it’s all specifically designed for her...she’s 16 in June!!!”

Helpful Report

Posted 4 years ago

“Great service, deliver on time every month and if you want to put account on hold for a month they are happy to do that. The food is good quality and my dog loves it. I am a Royal Canine convert!!”

Helpful Report

Posted 4 years ago

“Ollie loves it! He was always having upset tummy’s but since moving onto tails this hasn’t happened. He also needed to lose weight which he did as you can cater for your own dog needs. You can pick and choose what food you require every month too. My delivery didn’t arrive one month however customer service was fantastic and sent out another box immediately. Happy dog 🐶”

Helpful Report

Posted 4 years ago

“Woody absolutely loves his Tails food and I love the difference it has made to his sensitive stomach. Definitely the beat choice we have made.”

Helpful Report

Posted 4 years ago

“Chase used to suffers with IBS since switching to Tails we have zero issues with his stomach as we know its only goodness going into his body that is made just right for him!”

Helpful Report

Posted 4 years ago

“My dog loves her Tails food! She kicks the bowl clean every time and I’m assured that she’s getting the right nutrition to keep her happy and well. I feed her a combo of wet snd dry food, the wet food is such high quality and the choices are wide and varied. I would recommend Tails to anyone, their puppy food is fantastic too.”

Helpful Report

Posted 4 years ago

“Buddy loves his food & duck treats always wants more! Your service is prompt &well packaged”

Helpful Report

Posted 4 years ago

“I like that I can input my puppy's details and the food is geared for his changing weight and exercise levels. I don't run out as it's delivered just when I need it. He's a greedy lab so I know that he's full up, and his begging is only greed. He's thriving and happy.”

Helpful Report

Posted 4 years ago

“Simba absolutely loves the food and has such a shiny coat too now, Tails are so efficient and helpful I would highly recommend it 4 ur dog”

Helpful Report

Posted 4 years ago

“Freddie is a fan of Tails food and treats and is thriving. I like the fact you can make changes whenever you want. Delivery great. A little pricey but worth paying for the tailor made food without leaving home. I have not needed to return anything so cannot comment on returns and refunds.”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews