Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Monty really loves all of the products that he gets every month; all tailored specifically for him. You can makes changes to your order right up until the last minute. Great service.”

Helpful Report

Posted 4 years ago

“Very helpful customer service, the prices and delivery are excellent. We haven't had to return anything yet so we don't know about that or refunds.”

Helpful Report

Posted 4 years ago

“This is the only food that my dog will eat and also that he is able to eat as on grain free & low fat for pancreatitis. It’s also delivered each month and so easy if I have extra can just delay delivery. I’ve recommended to 2 other friends and they love it to. Highly recommend it’s truly amazing. Thank you.”

Helpful Report

Posted 4 years ago

“My two dogs love the variety of the wet food that compliments the dry mix you get. They both seem to be thriving on this food and is by far the favourite of all the brands they have tried. The price is very competitive and deliveries are always on time.”

Helpful Report

Posted 4 years ago

“Sandy loves her food from tails, with no more tummy problems. Delivery is great and the price is not to bad.”

Helpful Report

Posted 4 years ago

“Good customer service”

Helpful Report

Posted 4 years ago

“My dog loves her Tails mix of wet & dry food her weight is healthy and she enjoys the variety of food. Very happy with the food and delivery service always kept informed when the next delivery is coming also able to change delivery dates if required. Well done Tails.Com”

Helpful Report

Posted 4 years ago

“Hugo has just had a vet health check and They are very impressed with his overall condition and he has lost a little weight too.”

Helpful Report

Posted 4 years ago

“Customer service is great, free delivery and able to pause the delivery when you still have food left over. Billy loves the food and looks so much healthier being on it. Would definitely recommend”

Helpful Report

Posted 4 years ago

“Excellent service. Tails always inform when next delivery is due and whether you want to make changes to delivery date. My border collie always eats her food with gusto and has had no tummy upsets since being with Tails. Her poos are very good too!!! I highly recommend Tails to anyone who has a problem with their dogs food. It’s very good being able to decide yourself just what ingredients you do/don’t want included in the dog’s diet. Thank you Tails 🙂”

Helpful Report

Posted 4 years ago

“I'm super happy with my lovely Tails order but not as happy as my Borderpoo Bob. He'd always been a bit of a fussy eater before, not happy to wolf things down but, thanks to the tasty combos of the Tails food, particularly the duck and fish options, Bob really enjoys every meal and is really bouncing with energy. Really good team at the end of the email/phone, too. Abby Short”

Helpful Report

Posted 4 years ago

“Originally I had signed up because I felt it would be handy to have Lexis food delivered monthly. Lexi loves the food and its helped me manage her weight. We have been using tails for over a year now and wont be leaving naytime soon. Fab food. Fab service and a fab monthly price.”

Helpful Report

Posted 4 years ago

“My 2 dogs love the food, and I love that the amounts to feed are explained and measured, meaning there is no over or under feeding. Delivery is always on time.”

Helpful Report

Posted 4 years ago

“I have the fussiest dog with food but he absolutely loves tails. My dog went from a grazer to a hungry boy that loves his tails.”

Helpful Report

Posted 4 years ago

“No complaints at all, my dog used to be a fussy eater but he loves his chicken and fish tails recipe.”

Helpful Report

Posted 4 years ago

“Murphy wouldn’t eat any dog food at all wet or dry I was at my wits end worrying then I saw tails ad so might give them a try omg he ate the lot I’ve even introduced tails to friends and family there dogs love it too”

Helpful Report

Posted 4 years ago

“I love this company. My dog is super fussy with food but loves her mix. It’s easy to navigate the website, the customer service is spot on when I had a problem this week and having the food dropped off monthly is a no brainer. Happy customer ❤️”

Helpful Report

Posted 4 years ago

“Tails has completely changed Zacary, before hand his coat was dull and dry but now thanks to a specially tailored menu it’s fluffy and glossy . Great value for money, delivered straight to your door , you can change your delivery when you need to - bring forward/delay/add to/ suspend I’m no longer paying out at the supermarket for food that I’m honest sometimes zacary just won’t entertain”

Helpful Report

Posted 4 years ago

“Bo, our Labrador, loves his food from tails.com....... and we find it to be easy, convenient, and flexible getting his food from tails.”

Helpful Report

Posted 4 years ago

“The food suits my dog well. The deliveries are efficient & on time. I like being able to bring forward a delivery if I start to run out of supplies.”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews