Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having problems, with the changeover from puppy food to small adult, I was referred to tail by my stepdaughter and haven't looked back.”

Helpful Report

Posted 4 years ago

“What a fab company & everything is so easy. I’ve used “tails” now for many months & will continue to do so. There’s nothing I can knock about the service/product. 110% would recommend. Great service guys, keep up the good work.”

Helpful Report

Posted 4 years ago

“I would like to cancel the wet food one month as Mabel has been poorly and unable to eat the wet food. I would be grateful if you could inform me this would be possible. Thank you.”

Helpful Report

Posted 4 years ago

“My dog has digestive problems so I use the appropriate Tails formula. He loves the food and it suits him perfectly. The price is surprisingly low and the delivery process never lets me down. The system allows for pausing deliveries, changing orders etc and is extremely easy to use. For peace of mind, cost effectiveness, quality and convenience I definitely recommend Tails.”

Helpful Report

Posted 4 years ago

“Great experience, Phoebe and Dexter love it,Great price. Food goes down well with our two!! They seem to be more healthy on the Food.”

Helpful Report

Posted 4 years ago

“I am always so happy with tails.com. My westie Suki loves all her food and treats. It’s so easy to order and always great delivery. 100% recommend thank you.”

Helpful Report

Posted 4 years ago

“I previously left a less-than-stellar review because I'd had a difficult time reaching anyone about a possible issue with my dog's changed food blend, but I have to say, Tails.com went above and beyond with correcting the situation. I had a wonderful exchange with Esme, who soothed my anxiety and connected me to the warm and friendly nutritionist... the latter actually phoned me on a Friday afternoon and we had a great conversation about my dog, her food blend, how to proceed and what to expect. My puppy is feeling spry again and wolfing down her Tails.com food as before, and I do really appreciate how well all the folks at Tails.com did with our concerns. I had paused my deliveries but have since resumed. Thank you again to Esme and the Nutrition Team.”

Helpful Report

Posted 4 years ago

“I have found the experience with tails.com to be a pleasure, zues absolutely loves his food and treats, it's always delivered on time and the cost is great, it's definitely made it easier with the doorstep delivery as it's no more lugging heavy food bags in and out the car, have recommended to family and friends.”

Helpful Report

Posted 4 years ago

“Excellent service. Easy to order or change your order. Great customer liaison. So helpful and always go the extra mile. Our little dog loves the dry food, the treats and the dental sticks. Deliveries are always on time and the price is reasonable.”

Helpful Report

Posted 4 years ago

“Blu has been eating Tails dog food,since she was 8 weeks old.She is healthy,and growing nicely.She loves when it’s feeding time and leaves nothing behind in her bowl.Delivery is always on time.”

Helpful Report

Posted 4 years ago

“We tried Tails.com after our cleaner recommended it. Tilly, our miniature schnauzer used to leave her dry food in her bowl until she was starving, then she would eat the biscuits one at a time. With tails, we've been giving her a mix of wet and dry food and it's gone within minutes. The good thing is that we know what's in the food so there's no guilt to give her wet food at every meal. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Great service easy to use and means I don’t need to remember or struggle with it! Price is great we have never run out, I have Harvey on a diet as he’s a little overweight and since feeding him this everyone is commenting how well he looks!”

Helpful Report

Posted 4 years ago

“Everything is perfect from ordering, it's so easy even I can do it. You can delay delivery if you have any left, no problem. The price is really good for a service that caters for any difficulties,our dog has had trouble with pancreatitis in the past, since we have been getting the tailored feed from Tail.com we have had no problems and Tess loves it. Her coat is now beautiful and soft. Have not had to return anything or ask for a refund so I cannot comment on that.”

Helpful Report

Posted 4 years ago

“My pug loves the food always get clean bowls and haven't got bored of it yet!!”

Helpful Report

Posted 4 years ago

“Great food Good weight control, easy dashboard to update orders and change delivery dates. prompt response to any queries. all in all an excellent service. Thanks tails team.”

Helpful Report

Posted 4 years ago

“Myself and Margo are really impressed with our tails food. Margo loves it and her coat is in excellent condition. We tried different types of dental sticks but only tails will do for Margo. Also the wet food smells and looks really good. Margo has never looked back.”

Helpful Report

Posted 4 years ago

“Easy to order, Ayla loves the food”

Helpful Report

Posted 4 years ago

“My lurcher has pancreatitis and Tails do a dry food that suits her perfectly. Hence the five stars, great coms and customer service to boot.”

Helpful Report

Posted 4 years ago

“Mylo absolutely loves his tails dry food! It’s the only kibble we’ve tried that he gobbles up. Love the subscription service as we always have as much as we need so super convenient”

Helpful Report

Posted 4 years ago

“Asked them to make a specific blend due to allergies and mix is perfect 👌”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews