Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cora is only just turned 3 months but she's been on Tails since we got her at 8 weeks and she's thriving on it ❤️”

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Posted 3 years ago

“I have 2 very different breeds and size of dogs so I love how I can tailor the food to suit the individual needs. Both of my dogs love the food we have both wet and dry. They have fantastic silky coats and are very healthy. Would highly recommend”

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Posted 3 years ago

“I've always thought that getting Quinn's food delivered each month expensive, but I'm pleased to say that it isn't that bad. You can choose the your preference in advance and change it to suit your dogs needs.”

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Posted 3 years ago

“Our mini dachshund Flo absolutely loves her tails food (especially the treats!). Customer service is great!”

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Posted 3 years ago

“Good delivery, easy to edit delivery, took a while to get use to portion sizes for a big dog. Improved our dogs gas and digestion so much!”

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Posted 3 years ago

“Really helpful and supportive with lots of good advice. A very good price and our dog really enjoys his food which is supporting his diet and skin issues. Good communication and timely deliveries”

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Posted 3 years ago

“Great to have Pippa’s food delivered on time Since using Tails .Com we have had no problems with upset tummies Her weight is great and most of all she enjoys the food has”

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Posted 3 years ago

“My 2 dogs love their food. One is a fussy eater so it's great to find something he eats with enthusiasm. Customer service agents are always very helpful and unlike some Customer Service lines I've never had to wait too long before the phone is answered. Always a quick reply on emails as well. It is costly compared to other foods but if you can afford it its worth it.”

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Posted 3 years ago

“My dog is fussy as could be,but he loves tails.had a problem with to much food left over,easy to reduce the amount and also easy to increase it.”

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Posted 3 years ago

“Very happy with the food i get and so is my pooch.I have never know her eat her food in 1 sitting before,so well done tails for the yummy food.comes very well packed,price is good,delivered to my door every month .Very pleased thank you .”

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Posted 3 years ago

“Excellent food Taylor made for your dog. Excellent service recommend to anyone”

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Posted 3 years ago

“I have a very fussy french bulldog. She loves all the dishes. Great choice of flavours. Thankyou x”

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Posted 3 years ago

“My dog loves her food delivery. She knows when her food has arrived and the parcel contains her treats. She carries the treats around until she gets a few given. She is a happy little girl and that makes me happy too.”

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Posted 3 years ago

“My colliedoodles food is always delivered on time so I know I will never run out. His bag of biscuits and trays of meat come with his name on which is a lovely touch. I find the price really reasonable and it is good to know that the food has been specially formulated to my dogs needs. Since starting the food his coat has been shinier, eyes brighter and he always has a cold wet nose which is then sign of a healthy dog. I would highly recommend Tails.com for a happy healthy pet 😁”

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Posted 3 years ago

“My Rolo loves his special recipe and Tails.com make it so easy to add/change/move deliveries - most definitely recommend for both your best friends health and value for money”

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Posted 3 years ago

“We tried Tails.com on the free month promotion and our dog loved it so we decided to keep with it and it may sound a lot of money but if you break it down it definitely is worth it. we get an email asking us to check out items to be delivered incase we need extras or less and they then give us a date when the food will be delivered and also we can delay as well. You cant go wrong”

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Posted 3 years ago

“Tails.com dostałeś mi tix od Tails.com C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Tails.com C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Tails.com +1 (8O5) 4IO 5O4O Biletmaster strona, strona dla maniaków siedzeń kwaan, że złapali mój zakup, teraz, ponieważ nie dostałem ich z tytułu zwrotu Tix master, zostało to odrzucone.”

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Posted 3 years ago

“Very happy with Willow’s food. Delivery is perfect, always delivered on time. Staff at tails very pleasant and helpful. As I’m elderly and have a disabled husband it takes all the worry from us. Most of all Willow loves her meals which are tailored to suit her pancreas, sensitive skin and weight. Thank you Tails. Dorothy Willows Mum”

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Posted 3 years ago

“Easy to order and Nala enjoy her food now . Also the added contact with a vet is great and we have been given advice from them”

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Posted 3 years ago

“When I had problems with Alfie’s food allowance it was easy to change and they were extremely helpful. Quick to answer the phone too .”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,424 reviews