Switch Electronics Limited Reviews

Name: Switch Electronics Limited
Rating: 4.81

4.8 Rating 3,200 Reviews

96 %

of reviewers recommend Switch Electronics Limited

Company Reviews

Metrics

Info

4.8

Based on 3,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01482862255

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Switch Electronics Limited 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company. But I did have a few issues with matching part numbers and descriptions to photos. I no longer know whether to purchase by photo or description and data sheet.”

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Posted 2 months ago

“Quick service but parts were missing from one of the four items ordered. Still waiting on response from sales department after I reported this.”

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Posted 4 months ago

“Not overly happy, I asked for help on wiring the switch but did not get a reply”

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Posted 8 months ago

“Search on Google for 3 core cable, it found switch electronics, didn't noyioce it was single core - Google fault of course, and swich cxancelled order within minutes of making it, well done on that part. Why I rate 2 stars is I do not, in these days of technolgy why they take 10 DAYS to refund the purchase price paid. If you take the money in 30 secs it cannot be hard to return it in a day or so. Makes me reluctant to use them”

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Posted 9 months ago

“switch was of the right type but the toggle was too short and did not match the others”

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Posted 9 months ago

“Paid Delivery service is extremely slow. It took 7 days to reach me Will not be ordering again”

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Posted 9 months ago

“I purchased a microswitch which, unfortunately turned out to be the incorrect one for my needs. However, this identified one very clear failing of Switch Electronics, namely telephone contact. Despite many attempts, at differing times of the day, to speak to someone, using the only phone number associated with their business, no-one would pick up the telephone and answer my call. It rang and rang, unanswered. From a customer's point of view this is unacceptable. I used their 'live chat' facility. On completion of the 'chat' my phone received a message page stating that the chat was now closed. However, after receiving this message, I am now unable to access their website because the moment I try the same 'chat closed' message keeps on popping up, blocking access. SE have not resolved this, which means I can no longer make purchases from their website, or access their 'Live Chat' facility anymore. Consequently, email is my only way of contacting them, but cannot place an order via this method, so I shall not be placing more orders going forwards, though I would be reluctant anyway, given they have no intention of speaking with customers over the phone. SE need to think about this 'no phone calls' policy.”

Helpful Report

Posted 10 months ago

Hello Barry, thank you for feedback and taking your time to leave your review. I am afraid we do not offer telephone support and it is not available on our website due to the technical nature of the products we sell, the majority of enquiries we receive cannot be answered via the telephone and often require research and technical expertise to resolve. Thank you for your feedback regarding the livechat, we will investigate the issue and implement necessary changes to resolve any issues. In the meantime you can use the website on a computer or email sales@switchelectronics.co.uk. If you need help with anything else please get in-touch.

Posted 10 months ago

“Good delivery,good product but my email enquiry about the product was ignored. I don't like being ignored.”

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Posted 1 year ago

“5 stars for prompt delivery but no stars for response to my 3 email requests through the website. Received no response yet”

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Posted 1 year ago

Hello Peter, I cannot see any emails I am afraid, please send us an email to sales@switchelectronics.co.uk and we will be able to assist.

Posted 1 year ago

“I've been a repeat customer for a short while but have decided to use a competitor in the future instead. Switch Electronics have a large stock list and are very quick to arrange delivery, however their big let down is order accuracy. Almost every order I have placed via the website has had components missing, incorrect values included, or both. Luckily I have always noticed but mistakes like this could cause damage or even injury. It's such a fundamental thing to get right.”

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Posted 1 year ago

“Bought two kits as a "cheap" way of getting an E bike, converted my old mountain bike and the wife's shopper, in reality it was difficult to change modes on the go and the additional weight of the battery slung in front of the handlebars and hight up made a significant difference to the way the bike felt. After a few weeks, I removed the kits, sold the bike and bought "proper" r bikes which in reality is a far better option and if you shop around an area prepared to buy a "none branded," bike is not that much more than a conversion kit and is a far better way of getting an E bike”

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Posted 1 year ago

“Hi . I received an Off (On) Momentary Long Rectangle Rocker Switch SPST it's faulty it does not stay on, I have emailed Ben about this, and I think the product should be checked before shipping. I have now perchest another, I do hope that this one is ok. Thanks for your time Paul 01525720559”

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Posted 2 years ago

Hi Paul, I am afraid you purchased a momentary switch, so it springs back to the original position once its released. Please contact sales@switchelectronics.co.uk, and one of our team will be happy to send you return instructions for your order. Kind Regards, Hannah

Posted 2 years ago

“not arrived yet”

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Posted 2 years ago

Hello, thank you for getting in touch with us. Sorry to hear of the issue with your order, we dispatched your order by Royal Mail 24. I am afraid there has been 4 days of postal strikes in the last 10 days, which unfortunately is leading to longer delivery times. Can we please ask to allow a couple of extra days for the order to arrive, if it still has not arrived please get in touch with us via sales@switchelectronics or 01482 862255. Kind Regards, Switch Electronics

Posted 2 years ago

“Unfortunatly of the ten mosfets i recieved five were defective so this was very dissapointing i didnt have the time to complain and to wait for some time before getting replacements so i sourced elswhere .”

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Posted 2 years ago

“Very poor communication, they tell you when ordering that you will receive an email confirming dispatch with tracking details. Still waiting! Very slow dispatch. Doubt I'll use again”

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Posted 2 years ago

Hello, sorry to hear of the issue. I have looked into this and your order was dispatched on the 25th within 1 working day from ordering, an email was sent confirming this with the tracking details, please check your junk/spam mail folder in-case it is there. The tracking shows the package was delivered on the 27th, can you please double check and get in touch with us if you cannot find the package.

Posted 2 years ago

“Placed my order a few days ago, about £60 worth of components for a synthesiser project. Order arrived swiftly but one of the potentiometers was broken, and 12 of the resistors were the wrong size by quite a significant margin. I sent an email asking for replacements which were sent out on the next working day and arrived the day after; however, they only sent me 10 resistors of the right size rather than the 12 I needed. Needless to say this has been a fairly disappointing experience, but they do get points for speedy delivery and hassle-free customer service, as well as the majority of the order having arrived in good condition. I'll be going elsewhere for the missing parts.”

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Posted 2 years ago

“Ordered from Switch on the 28-05-22 Just had an email advising they have shipped my order today. 07-06-22. 10 days before they ship anything, then another 3 working days for delivery. Not really good service. Original order says shipping method standard delivery 1-3 working days”

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Posted 3 years ago

“Ordered motors with wires to use for Cub science badge project. Some arrived with wires already detached so had to re-solder. Wires kept falling off - had to re-solder and tape the wires to give us a working circuit. Very frustrating. The motors themselves are fine. Good size and work well. The issue was entirely the quality of wire/join to the motor. Next time will buy without wires as I think that will be easier.”

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Posted 3 years ago

“The product is very good, Fork Crimps, however the company/people do not answer questions or have any form of communication. Tried phoning, no answer over several days, website contact, no response. All I wanted to do was return one oreder as I'd ordered the wrong size. Second order I mistakenly ordered two of one item. Price is good so not too concerned about not being able to return them, However they are very fast to fill and send an order, but impossible to contact.”

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Posted 3 years ago

“not impressed, took a week to arrive”

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Posted 3 years ago

Hello Gary, sorry to hear you are not satisfied. Your order did arrive within the 3 working days quoted for the delivery you selected. Unfortunately you did place your order at the start of the bank holiday weekend, so nothing was dispatched until the tuesday. We do have next day courier delivery options if you do require your order sooner. Regards, Ben

Posted 3 years ago

Switch Electronics Limited is rated 4.8 based on 3,200 reviews