swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 2,033 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Quick delivery. Quick, free returns process. Took a little while to make refund. But no complaints.”

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Posted 1 year ago

“My wife has just purchased a 2022 Damascus Swiss arm knife limited addition. She also had my name inscribed on it as well for my 70 th Birthday. Many thanks to Swiss Store especially Jackie who had to sort an adjustment to my order Many thanks Ian Tilley”

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Posted 2 years ago

“You did your job. It was okay and everything was fine. The packaging for delivery was very good. I didn’t expect more than I got, so what else can be said; if you want praise for just doing what is expected, look elsewhere. You just did your job.”

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Posted 2 years ago

Thanks for taking the time to leave us a 4 star rating, Richard. Kind Regards, Jamie

Posted 2 years ago

“Very happy with strap. Although designed for Mondaine successfully fitted to Garmin instinct 2s.. Quality rubber with anti-slip pattern, and flexibility making it comfortable to wear.”

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Posted 2 years ago

“Quality of product and engraving is excellent. Only downside was box it came in. Wished I had purchased a knife wallet, but at £10 each and as I purchased 2 knifes this was too excessive”

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Posted 2 years ago

“Original items lost in post. Poor packaging. Follow up dealt with admirably.”

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Posted 2 years ago

“The product arrived promptly and seems to be just what I wanted. It's a present for my husband for Christmas so hasn't been used yet.”

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Posted 2 years ago

“Very speedy service, even with engraving the knife came very fast. Unfortunately the knife was a lot smaller than I expected, I ended up keeping it for myself, it was far to small for my nephew who is a farmer. Just keyring size! Really in the end it was my fault for buying this online. I did get my nephew a nice big Swiss Army Knife from a shop in Pitlochry so all good in the end! Possibly sizes should be made clearer on the website.”

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Posted 2 years ago

“Very good service, very prompt attention and delivery on time, very pleased.”

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Posted 2 years ago

“A good service with quality products. A little more expensive than would like though!”

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Posted 2 years ago

“I got a classic red camping pen knife. Medium size, just as described on the site. Came in perfect condition in a new box, and was nicely engraved as I had wanted it. So why only 4 stars? Well, the blades are quite hard to pull out for people who have short or weak fingernails. Anyway, they're stiff and somewhat inconvenient.”

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Posted 3 years ago

“I do not have any issue with the store but I am disappointed about the item purchased. The multitool I ordered is smaller than I thought and really heavy for its size. Slightly overpriced for the size of it.”

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Posted 3 years ago

“Bought it for my son for Christmas he’s really happy with it, he loves the great outdoors and camping etc…the only downside is for the price and quality it would’ve been nice if it came in a nice presentation box”

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Posted 3 years ago

“I had to speak to someone at the Swiss Store because the Swiss Army Huntsman knife web page wouldn't allow me to enter engraving details. The lady I spoke to was very helpful and she took my order over the phone. The engraved names I requested on the blades of the two knives I bought for my grandsons in Classic Script was superbly done. This will make them a very special keepsake.”

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Posted 3 years ago

“Unfortunately the clock I ordered was faulty. However, the telephone customer service was most helpful and a full refund was rapidly issued. So credit Swiss Store for resolving a manufacturing problem without any quibbles.”

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Posted 3 years ago

“Bought a Mondaine strap which arrived quickly. It had an odd attachment mechanism (I hope it sticks) and is a slightly different shade of red from my previous one so I’m not 100% sure it’s genuine but the price suggests it should be. :-)”

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Posted 4 years ago

“Swiss army knives are lovely things. The engraving was done quickly and neatly, and made my wife smile. Thank you :)”

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Posted 4 years ago

“Fast and efficient service but thought that the personalisation was quite poorly executed, in so far as the writing is easily rubbed off.”

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Posted 4 years ago

“Always good quality products, but all products should come packaged as mine didn’t as a gift it looked like a eBay second hand present”

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Posted 4 years ago

Hi Shaun, the pouches come direct from Victorinox unpackaged, we package them for minimal damage whilst trying to reduce our use of single use plastic, I hope it doesn't detract from the purpose though.

Posted 4 years ago

“Prompt and efficient service”

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Posted 4 years ago

swiss-store.co.uk is rated 4.8 based on 2,033 reviews