swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 2,033 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always buy Swiss backpacks for myself. The products are always great and last years. Only down side to the model I got this time, is that the zipper pulls are all metal and they jigle a lot when I am walking.”

Helpful Report

Posted 4 years ago

“I would have given 5 stars, but the website on an iPad or iPhone is not user friendly. I ended up with the wrong font because I got so frustrated with it. Improve the website and you’ve got 🌟🌟🌟🌟🌟”

Helpful Report

Posted 4 years ago

“The customer service was perfectly adequate, nothing special, nothing bad. The product looks excellent, but is rather insubstantial. I have previously owned, but lost, a metal version of the knife which was much more robust. The present one does not compare well, although for light work it will probably be OK. To be non-PC it is a lady's knife!”

Helpful Report

Posted 4 years ago

“I bought a man's Mondaine watch maybe 15 or 20 years ago. I wear it all the time and it looks a bit battered now, but is easy to read, and very reliable. I have had trouble finding the 16mm-wide leather watch straps for it in high-street shops, and though cheaper, sometimes those don't fit very well and come apart if they are a bit narrow at the buckle-end. In contrast the real Swiss-Store Mondaine strap fits perfectly, and makes the watch look almost as smart as when I bought it. Delivered quickly too!”

Helpful Report

Posted 4 years ago

“PRODUCT ARRIVED PROMPTLY”

Helpful Report

Posted 4 years ago

“Great service, would have been lovely if the leather wallet had a brass pop fastener like it used to, I personally hate velcro fasteners because they are not in line with the high quality of the product, and are loud and always catch on clothing. Lovely that I could personalise the blade. Good and efficient service. The toothpick on this seems a lot flimsier than the one that my father had and the saw not as sharp so not as adventurous for my 13 year old daughter, (come on Swiss Army knife people we are not wrapping our kids in cottonwool!). Would be great if there could be a gender option. e.g. the caption 'she who dares wins' to empower her on her adventures, (I'm anti woke generation so don't mean to be woke by suggesting this!). Lovely to have this to give to my daughter on her birthday. Think she will be overall delighted with it.”

Helpful Report

Posted 4 years ago

“I needed to return a product, due to an error I made when selecting the product. I rang to explain and the customer service was great, really helpful, talked my through an exchange, offering me solutions to get the correct product. I am still awaiting the returns info, so I do need to check the email address they hold/spam on my inbox.”

Helpful Report

Posted 4 years ago

“Fairly prompt but tracking did not work”

Helpful Report

Posted 4 years ago

“1: Persistent in their review requests... 2: Not the cheapest in their field - but excellent quality backed by a lifetime guarantee on Victorinox Swiss Army Knives - which ARE the best. 3: A full range of spares is always available - i.e. handle scales, tweezers, toothpicks, needles, small screwdrivers and pens. 4: NOTE: The FOLLOWING questions are not really relevant, as my recent attempt to contact Victorinox Customer Service was in order to provide a review of my latest order - though that failed, due to password confusion. Therefore, as the following questions are irrelevant, their answers should be ignored.”

Helpful Report

Posted 4 years ago

“I ordered a Victorinox Penknife for a Christmas present , It arrived in the post after three days well wrapped . I ordered it to be engraved by laser , when it arrived it had been lasered but on the handle there was an abrasive rubbed mark over the lettering , it does not look very nice . I also ordered up another exactly, and that was also rubbed over again . Maybe the old fashioned engraving is the tidier way to go .”

Helpful Report

Posted 4 years ago

“User friendly website and very prompt customer service, they are very quick to answer my enquiries and were very helpful”

Helpful Report

Posted 4 years ago

“The 'red jelly' replacement for my 20 years plus knife was disappointing.”

Helpful Report

Posted 4 years ago

Hi, sorry to read you were disappointed by the product, you are able to return it if not completely satisfied. Best wishes, Jude Swiss Store

Posted 4 years ago

“Fast delivery. Engraved present for my Dad and he's happy with it. 😁”

Helpful Report

Posted 4 years ago

“Ordered a replacement watch strap which was sent very promptly.”

Helpful Report

Posted 4 years ago

“The service was efficient and in time, which was important because the secateurs were a gift for my son-in-law’s birthday. I would definitely consider using Swiss Store again”

Helpful Report

Posted 4 years ago

“I love the Mondaine watch however the straps really let it down. I’ve had my watch for over five years with no problem however have had to replace my strap On four occasions. Last year I complained after my strap needed replacing after one year and received a reply that the straps were of excellent quality and they hasn't had other complaints.I love the red strap however I will now need to look for a plain leather strap elsewhere. At the cost it is unacceptable that it needs replacing after a year. The service was fine. Thanks”

Helpful Report

Posted 4 years ago

“Placed a order and within a couple of days it landed on my door step just a brilliant service thanks”

Helpful Report

Posted 4 years ago

“Very good Would have been useful to see how engraving looks on a knife and not just on a screen”

Helpful Report

Posted 5 years ago

“Didn't cover themselves with glory initially (sent the wrong item - Pioneer Alox rather than the Pioneer X Alox that I ordered); but when queried sent the replacement by next day delivery.”

Helpful Report

Posted 5 years ago

“Quick delivery even during lockdown, and engraving is really nice. Only issue was it looks like when putting the item back in the box post-engraving the internal plastic tray was broken. So a little disappointing to give a gift in damaged packaging. But overall, good service thank you.”

Helpful Report

Posted 5 years ago

swiss-store.co.uk is rated 4.8 based on 2,033 reviews