Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,528 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for product, but wasn't informed it was out of stock. Instead sent a different variant of product, again no communication. Contacted supplier for a refund, and still waiting for postage label to be sent electronically so that I can return item. If you like wasting your time, order from Superfooduk!”

Helpful Report

Posted 9 years ago

We are so sorry to hear that you are not fully satisfied with the delivery service. We have taken a quick look into this and it looks like due to a packing error we sent you an incorrect product. We would have sent out a replacement but the product is currently out of stock. Further to our previous correspondence on this issue, the pre-paid returns label has been emailed to you. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“My order never arrived”

Helpful Report

Posted 9 years ago

The Superfooduk.com customer service is always open to hear feedback from you. However,we have a record of your order as being delivered by Royal Mail on 2016-01-28. Should you have any questions regarding this order, please do not hesitate to email us for further information. Kind Regards, Superfooduk.com

Posted 9 years ago

“I placed an order and within a day a confirmation of dispatched. Reported 10 days later when no goods arrived and just got can't be tracked and order cancelled because apparently none in stock so order cancelled. No time to source replacement now before xmas. I don't believe item was ever dispatched. Bitterly disappointing service.”

Helpful Report

Posted 9 years ago

“Product didnt arrive I wa stold replacement would be sent It didnt arrive phoned yp and found out product out of stock It would have been helpful if someone had contacted me and told me I still dont have the product”

Helpful Report

Posted 9 years ago

Hello, Thank you for shopping with Superfooduk. We have taken a quick look into this and it looks like we sent out a replacement by Royal Mail tracked service. We have a record of your parcel as being delivered from Wells DO on 2015-11-30. We would like to inform you that the product you ordered is available in stock. We apologize for the inconvenience . If we can be of any further assistance please, don't hesitate to contact us. Kind Regards, Superfooduk.com

Posted 9 years ago

“Paid £12 for next day delivery and unfortunately and very dissapointing my item never arrived for 4 days. Will never order from this company again.”

Helpful Report

Posted 10 years ago

Hello, thank ou for the feedback. We have checked the order and you have not paid £12 for next day delivery but only £5.79. Also, the order was placed on the 30th afternon. There is no collection from Courier and mail service that we use on Sunday and bank holiday. The order has been sent out on the 1st class by mistake. A repalcement can be sent out and the delivery charge can be refunded. Please let us know if it is accpetable. Kind regards, Lorena

Posted 10 years ago

“We ordered a product 12 days ago and still awaiting delivery. Most disappoiting.”

Helpful Report

Posted 10 years ago

Hello, You have contact us on the 1st of September regarding your order. As we said in our previous email, the repalcement has been sent out by Royal Mail under the tracking number JX131019129GB. It shows as delivered on the 2nd of September. Please check with your family members or flatmates. Again, please accept our apologies for the inconvneience and delay. Kind regards, Lorena

Posted 10 years ago

“Yet to receive my order!!!”

Helpful Report

Posted 10 years ago

Hello, Your order was sent out on the 14th August by Royal Mail. We can send out a replacement but please let us know if that is acceptable. Kind regards, Mariam

Posted 10 years ago

“When I finally received my order the products were as I expected. But the service was to 10th rate at best and that is being generous. And on one of three attempts to receive my goods I was on the east cost and the parcel was in west Yorks and the finale attempt it was left in owners lounge where anyone is aloud to wander with what luckily turned out to be a member of staff the parcel was due at 12.00 to 1.00 but because the person who the parcel was duped on has is own job to do and not the curriers I didn't receive it until 4.30 and he was very concerned that he was unable to get to me earlier . Don't bother to give contact details as the Currier dose not under stand what to do with them.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback. Usually, DPD drivers are good. Unfortunately, we did pass your feedback to them. They will resolve that issue internally. We apologize the inconvenience. Kind regards, Lorena

Posted 10 years ago

“Again lovely and good value”

Helpful Report

Posted 10 years ago

“Very expensive compared to the prices in the market, found out after ordering.”

Helpful Report

Posted 10 years ago

Hello, Thank you fo r the feedback. If you place an order for single units, the price will be more expensive than products sold in bulk or as packs. Also, you would have paid the same value or even more with another seller which apply the dellivery charges. We apologize for any inconvneience caused. Kind Regards, Lorena

Posted 10 years ago

“Very disappointing. No dispatch email within the two days stated, still nothing received. Ordered 13 July. No response to email so far. Only thing received was an email telling me "I've forgotten something" - to leave them a review. I think they're the ones that have forgotten something! Basic customer service and my order. I'm hoping I paid by PayPal so I can at least get a refund. Would definitely not recommend.”

Helpful Report

Posted 10 years ago

Thank you for the feedback. We have checked with dispatches and cannot get a tracking update from Royal Mail. We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Lorena

Posted 10 years ago

“I have sent you an email I have not received the honey yet”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback.Unfortunately, the order has been sent out without tracking number by Royal MAil 2nd class, so we do not know where is your parcel. We wouldlove to send out a replacement but the product is currently out of stock. The full refund will be issued. We apologize for the inconvenience and delay. Kind Regards, Lorena

Posted 10 years ago

“Product ordered and paid for but vendor then couldn't supply the product.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback. The order has been cancelled on the same day due to a stock error. Again, we apologize for any inconvenience caused. Kind regards, Lorena

Posted 10 years ago

“Seller highly recommended. All perfect.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your nice feedback. Please can you reviwe your rating. Kind regards, Lorena

Posted 10 years ago

“Disappointed products arrived fake”

Helpful Report

Posted 10 years ago

Hello, Thank you for you post. We are so sorry for the inconvenience. You have placed an order for the EcoEgg Laundry Egg (720 Wash) - Soft Cotton on the 20th of June. The Ecoegg was developed to be kind to sensitive skin and to the environment, therefore does not contain any harsh chemicals. All the products have been assessed and approved by Allergy UK, the leading medical charity for sufferers of allergy, sensitivity and intolerance. As we said in our previous emails (sent via Ebay), we do order our product from the manufacturer directly. All information provided by you was forwarded to the manufacturer and when they contacted you to send out a replacement, you refused and requested for a refund. Kind Regards, Again, please accept our apologies for any inconvenience caused. If we can be of any further assistance please don’t hesitate to contact us. Kind Regards, Lorena

Posted 10 years ago

“Please note that I haven't actually received the product I purchased!”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback, we were sorry to hear about the delivery. The order has been sent out by Royal Mail 2nd class and should have been delivered by now. A replacement will be sent out today 1st class and should be delivered within 1-2 working days. Again, please accept our apologies for any inconvenience caused. Kind Regards, Lorena

Posted 10 years ago

“This the second time my shipment gets delayed and I live in London. The shipment has been dispatched since May 7th and it hasn't yet arrived. I'm worried because its honey and they go bad being wrapped and inside a box for such a long time.”

Helpful Report

Posted 10 years ago

Hello, As we said in our previous email. We have received a warning for Paypal regarding your order and the issue with the delivery address. Please contact them to confirm all the information. We apologize for any inconvenience caused. Kind Regards, Lorena

Posted 10 years ago

“I havn't receive my goods yet!”

Helpful Report

Posted 10 years ago

Hello, The order has been sent out on the 5th by Royal Mail under the tracking number JC452547155GB. It shows "Item JC452547155GB was forwarded to the Delivery Office on 2015-05-08" on their website. A parcel shipped by Royal Mail second recorded can take up to 5 working days for deliver, so please allow a few more days for delivery. Also, you can track your parcel on their website. We apologize for any inconvenience caused. Kind regards, Lorena

Posted 10 years ago

“Advertised rain forest honey for sale. I paid £57, they did not have the product ans took two weeks to refund my money. Mo way would I ever use this company and I would never recommend then to anyone. Has to file a PayPal dispute to get a refund.”

Helpful Report

Posted 10 years ago

Hello, We apologize for the delay of the order. We should have letting you know about the stock issue regarding your order. Our customer services office was closed for 3 days that is why the refund has been delayed. We try our best to give, as soon as we can, any update regarding an order. Kind Regards, Lorena

Posted 10 years ago

“I ordered a few items, payment was taken from my account, I awaited delivery, then got an email at a later date saying 'part' of my order had been cancelled, with no information as to what items had been cancelled. I had to email them to ask. The bulk of my order was not in stock/they had encountered a problem and they are now refunding me the remaining balance. Not very efficient or organised at all, and communication with the customer lacking. Would not buy from this company again.”

Helpful Report

Posted 10 years ago

Superfooduk is rated 4.3 based on 1,528 reviews