Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,523 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,523 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few problems with the latest purchase. Ordered 12 bars of soap, got 12 cartons of cocoa flavoured cereal. Returns form and replacement soap not yet turned up. Cereal very rough on skin, cocoa staining shirt collar!”

Helpful Report

Posted 1 week ago

Dear Valued Customer, Your recent review certainly gave us a good laugh! It seems our soap took an unexpected detour through the cereal aisle. While we appreciate the unintentional breakfast surprise, we're genuinely sorry for the mix-up. Rest assured, we're taking steps to ensure our soap stays put in the shower! Your replacement soap is already en route, thanks for bringing this to our attention, and for your patience as we sort things out. If you have any more soap-related questions, feel free to reach out.

Posted 1 week ago

“Took alittle long 10 day to be perciese but after i emailed them to help me get it in no time”

Helpful Report

Posted 7 months ago

“The reason i have only given a 3 star rating is as follows. It was my first time using the site,and i ordered some fairly expensive marshmallow treats,a few bags,i was putting together a luxury birthday hamper for someones birthday,who i happen to know loves these,so i ordered them on next day delivery by the allocated time needed. Well the next day comes and i didn't even receive a dispatch email,which i was told i would,so i got in touch with them. Long story short i asked for my next day delivery charge back,which i did get,however i didn't even then get my order the day after either,apparently it had got lost in transit or something similar,so i was offered a full refund or send another parcel out,to late for my friends birthday then,so had refund,which received in about 4 days i think. So the 3 stars is really just for the fact i got my money back ok,not a great first experience to be honest! I realize everyone makes mistakes,however with plenty of other places to shop i am probably not likely to use them again after this,first impressions and all that.”

Helpful Report

Posted 3 years ago

We are extremely sorry for the inconvenience caused. As explained, we were unable to gain tracking on the order, nor have it sent back to us. We sincerely apologise for this and we hope this does not discourage you from buying from us in the future.

Posted 3 years ago

“I am still waiting for delivery of my order of 11.05.20. Do you have a tracking number?”

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Posted 3 years ago

“They chase you for reviews.”

Helpful Report

Posted 4 years ago

“Order delivered as promised. Non problems whatsoever Item increases quite rapidly in price Item has not been available for considerable time (most probably beyond control of Superfood UK).”

Helpful Report

Posted 4 years ago

“Goods arrived well packed and reasonably fast but there was no warning that a signature would be insisted on by the couriers - in fact the website indicated that the package would be delivered by Royal Mail. Turns out that info was out of date but still on the website. Waiting in to sign for an inexpensive parcel is such a waste of time.”

Helpful Report

Posted 4 years ago

The courier services we currently use are Hermes and UK MAIL which both require a signature. A signature is required as we have received many complaints that untracked shipments are left in unsuitable places. We apologise for any inconvenience caused.

Posted 4 years ago

“Delivery was slow and no tracking available, also the packaging of the noni juice changed without notification.”

Helpful Report

Posted 4 years ago

“Good service, quick delivery. But worried vitamins we bought may not be legitimate as the seal that is normally on the bottles was not there on 2 bottles we have opened so far.”

Helpful Report

Posted 5 years ago

“delivery takes too long”

Helpful Report

Posted 5 years ago

“Received the goods well packaged but took a while.”

Helpful Report

Posted 5 years ago

“Happy with the product I ordered just not the delivery. A week after an email stating the item had been dispatched I emailed to say it had nor been received. The return email was fairly unapologetic and stated the parcel had been returned to them as missorted and undelivered and it would be with me in 1-2 days. It arrived on the second but I wonder how long it would have been if I had not complained.”

Helpful Report

Posted 5 years ago

“nothing received - I'm still for shipment”

Helpful Report

Posted 6 years ago

“Not, way to long to receive merchandise.”

Helpful Report

Posted 6 years ago

“Delivery was 10 days after order. But they sent request for a review after 2 days, i.e. more than a week before the product arrived. That left a very bad impression and is hard to forget!”

Helpful Report

Posted 6 years ago

“Would have given them 5 stars if not for the passive aggressive & somewhat rude email informing me I'd "forgotten" to leave them feedback. Goods turned up quickly & in good condition.”

Helpful Report

Posted 6 years ago

“I do not appreciate being hounded for a review especially so soon after receiving the product. I made an order, it arrived as expected. Nothing different, nothing special, no complaints.”

Helpful Report

Posted 6 years ago

“Superfood emailed me on Wednesday 31st May to say that my order 71227/280517/14 status had been updated to...DISPATCHED, but the goods didn't arrive until Friday 9th June (9 days later) even though I live within about ten miles of Hatfield. Meanwhile I'd had an email saying that I'd "forgotten" to review my purchase, so I wrote to their sales team on 7th June to point out that I was being asked to review goods that hadn't yet arrived and even now (13th June) have had no reply. Admittedly the goods did arrive in the end and were what I'd ordered, but this is not good service: at best, just about acceptable.”

Helpful Report

Posted 6 years ago

Thank you for the feedback. We have checked (even in our spam folder) and cannot see any emails from you. The order has been sent out been by Royal Mail standard delivery. On 6th June, your parcel came back to us quoting "missorted", it has been resent by Yodel under the tracking number JD0002257847049751 and shows as delivered. Please note, unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind Regards, Superfooduk.com

Posted 6 years ago

“didn't realise it comes in a sachet and have to mix it my self. if I don't apply the mixture quickly enough on my face the mixture sets and can't be used again so that goes to waste.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with the product. Directions: Quickly mix contents of sachet to a smooth paste with 75ml of cold water. Immediately apply a thick layer to the face with a spatula and leave for 10-20 minutes. Gently peel off mask like a second skin to reveal refreshed, youthful-looking skin. Kind Regards, Superfooduk.com

Posted 7 years ago

“The order I placed did take some time to arrive after I chased for it. At first, I was informed that the product had been discontinued and that I would get a refund, then afterwards I was told that it was offered by another company. However, everything is resolved and I am quite happy now that the 6 bots. GINSAGEL was delivered to me today.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment on your recent purchase, we certainly appreciate your feedback as this allows us to focus on what needs improving. We looked into our correspondence record and cannot see any email regrading product availability sent to you. We have informed you about the clearance procedures as the certain countries may require certain documentation before the items are delivered. So, we made you aware that in some cases additional duties may be charged for this order. We are happy that the order has been successfully delivered. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

Superfooduk is rated 4.3 based on 1,523 reviews