Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,528 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No dispatch confirmation email or tracking details were provided. I sent 3 emails which were unanswered so I rang customer service, very unsatisfactory, given a tracking number that didn't work and had to call back to insist I wanted a confirmation of dispatch otherwise I would like a refund. Would be very reluctant to use this company again. Product arrived 9 days later.”

Helpful Report

Posted 7 years ago

“Item dispatched 9th February, I have still not received it and today is 19th february. I have sent two emails and have not had a reply to either. Those 80 plus people who gave one star are absolutely spot on about the lack of customer service and indeed the lack of any goods arriving after they have been ordered. Once this has been resolved I will never deal with this company again. Buyer beware indeed.”

Helpful Report

Posted 7 years ago

Hello, Thank you for the feedback. We are sorry to hear that no one replied back to your previous emails. We have checked with dispatches and cannot get a tracking update from Royal Mail. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind Regards, Superfooduk.com

Posted 7 years ago

“Unfortunately I still haven’t received my package and haven’t heard back from the sales team regarding status of the order”

Helpful Report

Posted 7 years ago

“I would give zero if I could. Never received order, sent two emails with no response . This company’s only phone number is a premium rate - crafty!. Avoid, avoid, avoid.”

Helpful Report

Posted 7 years ago

“My order was placed on 18th November 17, Today it's 4th December 17 and am still waiting for my item. Not good at all!”

Helpful Report

Posted 7 years ago

“Made some comments about service in a review. Never got a response.”

Helpful Report

Posted 8 years ago

“I have not received my order after 2 weeks. I wrote to customer service and another email asking where it was and still no answer.”

Helpful Report

Posted 8 years ago

Thank you for the feedback. Our Customer Service Representative has contacted you via email . The replacement order has been generated and dispatched by DHL. Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance. Again, please accept our apologies for any inconvenience caused. Kind Regards, SuperfoodUK

Posted 8 years ago

“Not so super. Superfood UK took an order from me in late July and did not ship. I then had to follow up after a month by email with the Sales team - who did not reply. After three calls to the order line, Superfood UK then cancelled my order and refunded me without explanation or apology. Not great customer service. I doubt I will use the company again.”

Helpful Report

Posted 8 years ago

“You have asked for a review when I haven't yet received the products - I'm still waiting for an explanation”

Helpful Report

Posted 8 years ago

Thank you for taking the time to tell us about your unfortunate experience. Our Customer Service Representative will contact you to resolve the issue. We apologise for the inconvenience caused. Kind Regards, SuperfoodUK

Posted 8 years ago

“My order did not arrive and no-one bothered to notify me!!!!.This is nearly 12 days later. I then had to phone customer services twice to get any response and get quite forceful to get any response.”

Helpful Report

Posted 8 years ago

“No one I can contact with ! And no one answer my emails !”

Helpful Report

Posted 8 years ago

Thank you for the feedback. We have checked and cannot find an email sent by you by using the email address provided on your order. Also, we did contact you on 30th May regarding the Customs fees which might apply. No reply was received. A replacement can by send out by courier. Please let us know if this is acceptable and please let us know if the original shipment is delivered before then. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 8 years ago

“I regularly purchase lactose drops from your site but am appalled that from the last purchase to the most recent there has been a price increase of nearly 50% disgraceful”

Helpful Report

Posted 8 years ago

Our pricing for this Biocare product is comparable to other sellers and we feel we provide good quality and value products. We regret that this was not your impression and offer our apologies. Kind regards, SuperofoodUK

Posted 8 years ago

“i still have not received my item and when i try to go on the website, this fails to load so have no way of contacting them”

Helpful Report

Posted 8 years ago

Our Customer Service representative will contact you shortly to provide the tracking info. Should you have any questions regarding this order, please do not hesitate to contact us via Superfooduk.com website: Customer Support and FAQ . Please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“I have ordered twice for the same product. It would be nice if it actually turned up”

Helpful Report

Posted 8 years ago

One of our Customer Service representatives will contact you as quickly as possible. Please accept our apologies for any inconvenience caused. Kind Regards, SuperfoodUK

Posted 8 years ago

“Product supplied with no seal on the bottle! Seal had been removed or tampered with. Cannot trust that you supply a genuine product? Very disappointed with the order, will never order from you again and would suggest anyone ordering from you to be very cautious!! It's not worth the saving on price, scam food supplements could be harmful to health!!”

Helpful Report

Posted 8 years ago

“Been over a week and still haven't received my order after I paid extra for a faster delivery. I have sent numerous emails requesting an update or status of my order but still not received a response - do not use this site if you want a quick delivery”

Helpful Report

Posted 8 years ago

“Still not got my order and when I e mail you you say I haven't ordered any”

Helpful Report

Posted 8 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. The Superfooduk.com customer service is always open to hear feedback from you and willing to resolve the issues. From our experience we know, that deliveries with any carrier do sometimes go missing. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. Our Customer Service Representative will contact you shortly. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“More than One week after and I still haven't received my order. Even more annoying; receiving an email saying status 'delivered', even more calling your customer service and getting a fake promise from one of your agents as I would be contacted in relation to the issue. First time I ordered and my last time. Please solve your service.”

Helpful Report

Posted 8 years ago

We were sorry to hear of the problems you have had with your order. We have looked into our correspondence record. Unfortunately, we cannot see any record of the telephone conversation. The Customer Service Representative will contact you shortly. From our experience we know, that deliveries with any carrier do sometimes go missing. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We have checked with dispatches and cannot get a tracking update from Royal Mail. We would have sent out a replacement but the product is discontinued. We will issue the full issued refund for your order. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“I still have not received, please sort”

Helpful Report

Posted 8 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have checked with dispatches and can see your order has been delivered by Yodel on the 2nd April. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“I didn't receive the goods”

Helpful Report

Posted 8 years ago

The Superfooduk.com customer service is always open to hear feedback from you and willing to resolve the issues. We have checked with dispatches and cannot get a tracking update from Royal Mail. One of our Customer Service Representative will contact you to offer replacement for goods that are lost. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

Superfooduk is rated 4.3 based on 1,528 reviews