Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,523 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,523 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told it would be delivered in 4 days as I paid extra. It took over 10 days. And the worst part is they didn't even deliver the product I ordered. Absolutely embarrassing. Don't purchase from here people.”

Helpful Report

Posted 1 year ago

We are sorry to hear this. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please contact us directly to help us resolve your query as soon as possible.

Posted 1 year ago

“Never received this item yet very disappointed”

Helpful Report

Posted 1 year ago

We are extremely sorry to hear that you have not received your order. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 1 year ago

“I haven’t received it yet!”

Helpful Report

Posted 1 year ago

We are sorry to hear this. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 1 year ago

“Unfortunately this the worst experience I have had. The order was accepted then cancelled. You took my money and no refund so far. Very disappointed”

Helpful Report

Posted 1 year ago

We are sorry to know this. Please note, a full refund was issued for your order on 17/06/2022 and a refund notification was sent to the email address as well as the contact number provided. However, a member of our customer service team has now contacted you again regarding your order details.

Posted 1 year ago

“Terrible service. Don’t buy. I placed an order 500g of manuka honey then they sent me two 250g of items instead. No explanation no apology. When I questioned them, then they replied me back the stock was sold out. Funnily enough, I can return the items as unwanted therefore I got to pay postal cost. It would have been accepted, if they say before hands so that I can decide what to do with that. Yes. When you do math, it’s going to be the same but it’s trust.”

Helpful Report

Posted 3 years ago

Good afternoon, we are sorry to hear that you were supplied with 2 of 250g tubs instead of 1 of the 500g ordered. A member of our customer service team has contacted you in hope of resolving your query. we sincerely apologise for the inconvenience caused.

Posted 3 years ago

“Paid for next day delivery. Chased up on expected delivery day to be told hadn’t been processed as priority. Delivery free refunded. Told item was on its way. Followed up the following week to be told item damaged in transit and wouldn’t be arriving and that no replacement could be sent. Refund issued. A pain as I’d have just ordered elsewhere and saved the hassle.”

Helpful Report

Posted 3 years ago

We are extremely sorry for the inconvenience caused. As explained, your package was damaged in transit and the courier had to dispose of the parcel. Due to this, a full refund has been issued for your order. We sincerely apologise for this and we hope this does not discourage you from buying from us in the future.

Posted 3 years ago

“don't buy from these cowboys, i did not recieve the product paid for.”

Helpful Report

Posted 3 years ago

“Ordered, took payment, confirmed in stock. I then get an email saying sorry you haven’t received your order, here’s a refund!!!”

Helpful Report

Posted 3 years ago

“on 17.04.2020 you declared my order as dispatched. But DHL got the parcel 29.04.2020.”

Helpful Report

Posted 3 years ago

“They took my money before the order was completed and are lying about it. Avoid.”

Helpful Report

Posted 3 years ago

“Order never arrived”

Helpful Report

Posted 3 years ago

“I ordered an item from here and still haven’t received it. I have also sent an email asking for info. and have had no replies,except a request for this review.I am very disappointed.”

Helpful Report

Posted 3 years ago

“Not received my goods. Emails remain unanswered as does the phone and social media. I would like a response and a refund please”

Helpful Report

Posted 3 years ago

“No response to multiple emails. Was told customer services would call back when I got through on the phone the one time. They didn't.”

Helpful Report

Posted 3 years ago

“I can hardly give a review, as I am still waiting to receive the item, I have sent 2 messages , the item was allegedly posted on the 16/4/20 on 1st class mail , as they are ignoring my messages, there is not a lot I can do about it.”

Helpful Report

Posted 3 years ago

“Very unhappy. Haven't received the order I placed two weeks ago and I paid £7 for express delivery. Product hasn't arrived, have tried multiple times to contact superfoods by text and phone. Haven't received a reply. I'm still waiting for some confirmation of what is going on. Won't use them again.”

Helpful Report

Posted 3 years ago

“The delivery has not yet arrived and you want a review... get your processes checked and refund my money”

Helpful Report

Posted 4 years ago

“I am still waiting for a first class delivery, for over 2 weeks. I have contacted the supplier and had no response. I accept that we are in difficult times. I find their customer care unacceptable.”

Helpful Report

Posted 4 years ago

“I was very happy to find the yeast I usually use which is unavailable everywhere else I’ve looked. I ordered some on 5th April and was emailed to say it had been dispatched almost immediately. Nothing turned up. None of my emails were answered, the phone numbers either weren’t recognised or never answered by a person. There was just a message to ring back and I was told I couldn’t leave a message. The money had been taken immediately but it was impossible to contact the seller or get any email replies. Then out of the blue Hermes emailed to say they had just received my order and delivered it yesterday, 22nd April 2020.”

Helpful Report

Posted 4 years ago

“Still waiting on order placed 12 April. Paid extra for First Class delivery. Not happy!”

Helpful Report

Posted 4 years ago

Superfooduk is rated 4.3 based on 1,523 reviews