Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,523 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,523 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for promised order”

Helpful Report

Posted 3 years ago

“Given the current situation we all find ourselves in, I can forgive the slow delivery. What however I’m struggling with is receiving 7 essentially flat and air deprived from a delivery of 12 including some physically stuck to the parcel and caught in the box folds. Whether more than 5 bags are actually usable we will see in due course but a suggestion might be bigger boxes, more careful packaging of items and some form of protective layer (bubble wrap etc). Slightly disappointing first order. I’d like to think it was a one off and give the benefit of the doubt.”

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Posted 3 years ago

“We haven't received order yet”

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Posted 4 years ago

“Unfortunately after 10 days still waiting for package to arrive:(”

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Posted 4 years ago

“A week on from placing the order, STILL HAVE NOT RECEIVED MY ORDER.”

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Posted 4 years ago

“I placed my order 10 days ago, I received an email saying it was dispatched the next day but I still haven’t received it. The delivery is in the UK, I don’t understand why it is taking so long compared to other online shops I have used. However, the prices are very good and postage is free, I suppose that’s why it’s taking so long...”

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Posted 4 years ago

“You emailed me to ask me to post a review - My order has still not arrived. Still waiting....”

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Posted 5 years ago

“Well now that it says, I will tell you that I have not received the product purchased 10 days after buying it ... I hope the company applies a little more. Thank you”

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Posted 5 years ago

“I don't appear to have received my order yet, so I can't give a review.”

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Posted 5 years ago

“Hello, I made an order to you with id -75108-061218-66-2 on December 6 and I do not have my package yet. I wrote to you to find out where my package is. Please, I need my quick package. I hope your answer. Excuse me my English language Thanks and regards, Mariano”

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Posted 5 years ago

“As yet I haven't received my order!”

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Posted 5 years ago

“Nothing went wrong it's just the unacceptable amount of time for delivery. I noticed that once ordered online there is a statement advising the purchaser to get in touch with superfoods if product not received in 10 days. I received my order in exactly 10 days. 10 days for order and delivery in the uk seems a bit of a lengthy timescale.”

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Posted 6 years ago

“I ordered on 5.November 2017, I got an e-mail from the Superfood on 10.November that my order stasus has been updated to dispatched. I sent two e-mails to ask where my order was but I did not get any answer! Today is 26.November 2017 and I did not get my order and an answer to my question. Do you think that is fair?”

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Posted 6 years ago

“"Hasn't arrived "Ok it arrived today thank you regards Veronica Bonny”

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Posted 6 years ago

“First: Miko Istvanne is only the receiver of my package, and I am the as well the byer as the payer of the package and my name is Marika Koszar. (I think I have mentioned it), any how you can see it on the order paper. Second: Only the 1st time it went OK, but than I had to make inquiry every time I ordered. I do not understand what is wrong with the delivary firms?”

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Posted 6 years ago

“"All good except delivery time " 10 days isnt really good enough in this day and age - remember you have competitors. I shall definitiely be ordering from them in future.”

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Posted 6 years ago

“My order was marked as dispatched on July 24. It is now Aug 1. Still waiting for one small parcel!!!”

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Posted 6 years ago

Thank you for taking the time to tell us about your unfortunate experience with your order. We are sorry to hear about your problems, and we regret that you were not satisfied with the service provided. Our Team Member will investigate the issue further and will provide the tracking details asap. Kind regards, Superfooduk https://beta.reviews.co.uk/

Posted 6 years ago

“I never did receive my order, I received an email yesterday to say the goods had been returned to them damaged, and they no longer stock the item, so they will be refunding my money.”

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Posted 6 years ago

“I have yet to receive my order of 6 June 2017. However this as such is NOT the problem. The failure to reply to essential emails is the problem with Superfoods. On two occasions i asked ( by email) for the tracking number , so as to know when to anticipate delivery. Superfoods failed to reply. I also asked for long expiry dates ( as I ordered 9 bottles of ALOE, to be used over 14 months) but again Superfoods did not bother to reply.”

Helpful Report

Posted 6 years ago

Thank you for the feedback. We have checked and for some reason, your email end up into a our junk mail. Unfortunately, your parcel came back to us due to a non collection. Our courier service has tried to contact you several times without success. A replacement can be sent out. Please let us know if it is acceptable. Thank you. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind regards, Superfooduk.com

Posted 6 years ago

“Dear Sir i am very disappoint i paid extra to get my order to Sweden today i got it in Germany :( why? i have here a lot of multivitamins can you please advise Best Regards walaa almasalmeh Regementsgatan11 lgh 1001 Västerås 72345 sweden -------------------------------------------- On Mon, 6/5/17, wrote: Subject: Your Order at Superfooduk To: workinksa@yahoo.com Date: Monday, June 5, 2017, 5:47 PM Dear Mouna, Thank you for choosing Superfooduk. We want to let you know that your order has been received and will be processed and dispatched within the next two days unless a Next Working Day Delivery (Cut Off Time 1pm) has been paid for or if stated on the product page. A dispatch confirmation email will be sent once your order has been dispatched. If you fail to receive your order within the next ten working days, please email us at sales@superfooduk.com Your Order Number is: 71333/050617/70 Your Order Details... Product CodeDescriptionItem PriceQtyTotalHAL-1099Haliborange Baby and Toddler Multivitamin Liquid 250ml £ 8.591£ 8.59Sub Total:£ 7.16Tax @ 20%:£ 2.43Delivery(Europe):£ 4.99Total:£ 14.58 If you have any questions about your order, send an email to sales@superfooduk.com or simply reply to this message. Please note that all Next Working Day deliveries, all orders for multiple items and generally all orders above £40.00 need to be signed for. If this will not be possible and you would like to make alternative delivery arrangements, such as delivery to your work address, please email us (by replying to this email) about this before the order is sent out. Thank you and visit us again soon at: http://www.superfooduk.com Superfooduk Delete Reply Reply All Forward Apply Previous Next Compose -------------------------------------------- On Thu, 6/15/17, wrote: Subject: Complete your order at Superfooduk To: workinksa@yahoo.com Date: Thursday, June 15, 2017, 9:04 AM Hi , You recently visited our shop and did not complete your order for the following products: DescriptionItem PriceQtyTotalHaliborange Baby and Toddler Multivitamin Liquid 250ml£8.591£8.59 To complete your order, simply click on the link below: http://www.superfooduk.com/index.asp?function=CART&uID=3A3288F8-68E5-4361-A442-0DFA6BFD7F39&tcode=71466%2F140617%2F90 We look forward to receiving your order! Superfooduk http://www.superfooduk.com”

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Posted 6 years ago

Superfooduk is rated 4.3 based on 1,523 reviews