Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,528 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting to receive it! !”

Helpful Report

Posted 9 years ago

“I ordered 4 jars of Nutiva extra virgin coconut oil from superfoods and was very disappointed with the product. The Nutiva coconut oil I bought in the past from another supplier was pure white. However, the ones sent to me by superfoods were beige mixed with white in the same jar. Also the coconut oil are going to expire on the 1st of June 2017 which is 8 months time. In my opinion, the colour of the coconut oil has started changing from white to beige because its been on the shelf of superfoods for 1 year 4 months. I was so disappointed and decided to return the 4 jars of coconut oil. When I got to the post office and was told the cost of postage I was forced to keep I jar and sent back 3 to reduce the cost. I am very unhappy and feel misled by Superfoods. I feel I waisted money on postage and I also feel I am forced to keep a product I don't want. I will no longer be buying products from superfoods and would not recommend their services to friends.”

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Posted 9 years ago

“Never sent item even tho they said they did - then then said it was out of stock then they cudnt provide tracking number i ordered it for next day and got nothing but excuses - waste if time do not order from here there useless and wont last long at this rate”

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Posted 9 years ago

“The wrong item was sent”

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Posted 9 years ago

“I didn't get my order. Rubbish.”

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Posted 9 years ago

“I placed an order to take on holiday 6 days in advance. It didn't arrive in time. Rubbish!”

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Posted 9 years ago

We are very sorry for the inconvenience you have had with your order; however, your feedback does not truly reflect our service. We aim to dispatch all orders within 2 working days. The timing of arrival of your order then depends on the efficiency of the carriers concerned and the delivery destination. We provide free delivery within 3-5 days of dispatch for Standard Mail Orders to the United Kingdom, Northern Ireland and Scotland. The order was placed on the 17th, dispatched within 2 days and delivered within 5 working days. Your order was delivered within the promised time-frame. Please note, we offer 11 delivery methods to choose from when you checkout, for example: the next day or timed delivery service. Thank you for shopping with Superfooduk.com.

Posted 9 years ago

“i have not received my order yet! Its been 10 days.”

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Posted 9 years ago

“I was sent a different product to what I ordered. Please ring me. I requested that the manager ring me but nobody has.”

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Posted 9 years ago

“I ordered Matcha Twist and shake tea MORE THAN A MONTH AGO! And I still haven't received my orders yet. I've basically wasted 30 pounds for NOTHING! Customer service is basically non existence, never replies to any of my emails. I called the number and the staff said they will get back to me within 24 hours but I never received anything. Im very disappointed at the whole experience. this is unbelieveable”

Helpful Report

Posted 9 years ago

Thank you for your feedback, We are very sorry for the inconvenience you have had with your order. We have actually sent you an email on the 26th July but there was no response from you. We will issue a full refund regardless for your troubles. Kind regards, Superfooduk

Posted 9 years ago

“I didn't receive my order and I emailed the company twice about this and have had no response from them! My payment has cleared! Terrible!!!”

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Posted 9 years ago

“I have placed my order 2 WEEKS AGO. Its not like I live somewhere far from the shop , I live in Ireland and it should not take 2 weeks to deliver a small package when the shop is in UK. It has been 2 weeks and I still haven't got my order, so I am very disappointed and angry that this shop could not provide the good/average service. This shop should organise some better delivery. For this price it shouldn't take that long. And now I can say that I don't even know if I will actually get my order. I know for sure that I will not recommend this shop to anyone. Unless you want to wait for your order for WEEKS !”

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Posted 9 years ago

“Very slow shipping... Still waiting in fact! 7 working days not good”

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Posted 9 years ago

“Haven't received the order yet!”

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Posted 9 years ago

“After making an order with confidence and paying extra for next day delivery. I was let down, only 2 items arrived on time and the remaining 9 items arrived 2 days later. This order was for a family member overseas and dude to the incompetence of Superfood, I now have to pay money out of pocket to deliver the items overseas. Explained the situation and they were not helpful and frankly didn't care. Terrible customer service and no willingness to compensate me. Was even lied to and was told the manager will be in at 5 which is actually the time their customer service close. Rude and unprofessional company!”

Helpful Report

Posted 9 years ago

We were sorry to hear of the problems you have had with your order. We have looked into the matter and can find the record of compensation for the late delivery service. As we informed you earlier, the order was split and the first part of your order was delivered on the next working day. Our sincere apologies for the delay in sending the second part. If you require any further help please feel free to contact our customer services team, who will be more than willing to help you. Again, please accept our apologize. Kind Regards, Superfooduk.com

Posted 9 years ago

“Have been ordering the Goji berry juice from yourselves for the last few years and recently noticed i have been receiving old batches and the taste has changed. my last order i ordered 3 bottles and 2 of them were out of date this is not acceptable”

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Posted 9 years ago

“I have no complaints with Superfood's price or quality; however, I do have an issue with your delivery proceedures. i have requested goods be delivered to a different address from my own. Superfoods failed to do this and have not responded to my emails. I have 180 vitamin c tablets on my shelf with another 180 on the way because your system defaults to the log in address rather than the requested delivery address. Please sort this out and send my order to the address requested on my orders and in the three emails.”

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Posted 9 years ago

Hello, We have taken a quick look into this and it looks like we dispatched your order on the same day by Hermes. Please note, your order has been sent to the correct delivery address and the tracking record shows that it was delivered on the 6th. We are extremely sorry to hear that your emails could not reach our customer service Inbox. Should you have any questions regarding this order, please do not hesitate to email or call us for further information. We apologize for the inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“I STILL haven't received my order any you send me a message wanting a review- seriously?!?!? Maybe worry more about getting your customers their orders!”

Helpful Report

Posted 9 years ago

We have taken a quick look into this and we have a record of your parcel being delivered on 2016-04-02. We apologize for the inconvenience . Kind regards Superfooduk.com

Posted 9 years ago

“Over a week ago I was advised that my order had been dispatched. It has yet to arrive.”

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Posted 9 years ago

We are so sorry to hear that you are not fully satisfied with the delivery service. Please note, the Free Delivery by Standard Mail: Available for all UK Postcodes and sent by 2nd Class Mail takes 3-5 working days. We have a record of the order being delivered and signed on the 31st of March. Should you have any questions regarding this order, please do not hesitate to email us for further information. We apologize for the inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“after numerous times the order wasn't delivered and we had no apologies whatsoever from Ewelina who kept emailing us only with a question what we want to do next we have place the order with another supplier and received the delivery the next morning. I think the customer service is not good here and this is important so we won't use the services again”

Helpful Report

Posted 9 years ago

Hello, We have taken a quick look into this and it looks like we dispatched your order within two days DPD. However, courier was unable to deliver your goods and left the calling card . After 7 days your parcel has been returned to consignor. When your parcel has been received we will contact you in order to re-send your goods. Should you have any questions regarding this order, please do not hesitate to email us for further information. We apologize for the inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“Superfoodsuk took my money and then were unable to fulfil my order so had to credit me with a refund through my Paypal account. They did not email me to apologise and the only way I knew I would not get my order was when I received notification from Paypal that my account had been credited. Very poor service. Would I use them again? definitely No!”

Helpful Report

Posted 9 years ago

Superfooduk is rated 4.3 based on 1,528 reviews