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Stovesonline Ltd Reviews

4.9 Rating 1,689 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,689 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
E Sarah
Verified Buyer
“Excellent”
Helpful Report
R
Verified Buyer
“Extremely good customer service: Listening when a customer has a problem with their log burner, providing good technical and advice and prompt supply of spare parts when needed.”
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B
Verified Buyer
“Dealing with Stoves online is like going back in time, the customer service is phenomenal they cannot do enough and offer a customer experience which exceeded all expectations.”
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G
Verified Buyer
“Excellent service,”
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C
Verified Buyer
“Great. Responded to my enquiry on a Sunday. Product delivered as described and it n time.”
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L
Verified Buyer
“Chimney sweep gear is perfect.”
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M
Verified Buyer
“Superb advice. Suzi worked through all our requirements, needs and little persoanl things that are so important when making a decision on a big investment. The Wamsler K178 is perfectly balanced for cooking, heating the house and producing a ton of hot water. Its a very repsonsive stove, which is easy to operate once you have spent a little bit of time getting to know it. The Flue stat control and LK pump are perfect tools. One bit of feedback is that the flue thermostat comes with little or no instructions on operational use and there is a risk one can run the stove without the pump if you dont run it in carfuly and find an optimal switch on time for the pump. Technical detail... Otherwise great company and soild products. Best Merlin”
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G
Verified Buyer
“Very well from your office staff. However delivery let you down. I was supposed to inspect and sign for the stove.This did not happen The driver left the stove on the drive.”
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S
Verified Buyer
“Excellent customer service. Very friendly and knowledgeable. 5 star”
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A
Verified Buyer
“Good service and very helpful”
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J
Verified Buyer
“Very helpful, very knowledgeable, superbly professional, super fast delivery, fantastic customer care, highly professional, highly recommended, wish everyone was like it, I serenely use them again, jon Lucas”
Stovesonline Ltd 5 star review on 16th March 2026
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J
Verified Buyer
“Helped me with all the design work, nothing too much trouble.”
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M
Verified Buyer
“Very good customer service”
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C
Verified Buyer
“Great people and very honest.”
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R
Verified Buyer
“I needed two stoves for very different spaces in my house and Susi and her colleagues at Stovesonline could not have been more helpful. They did not try pushng any particilar brand but took great pains to understand my needs and to identify appropriate stoves. At the end of my first winter I can honestly say that their advice was spot on! Brilliant service and great products, thanks you!”
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M
Verified Buyer
“Excellent service”
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A
Verified Buyer
“really helpful finding a replacement part for an out of production stove.”
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T
Verified Buyer
“Excellent really helpful”
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M
Verified Buyer
“I recommend Stovesonline for their huge range of stoves and unrivalled knowledge. Nothing is too much trouble regarding research to the customers benefit, matching them with the best choice for their situation”
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S
Verified Buyer
“Very helpful and informative”
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Stovesonline Ltd is rated 4.9 based on 1,689 reviews
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