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Stovesonline Ltd Reviews

4.9 Rating 1,621 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
M
Verified Buyer
“Stoves on line have always been the first choice supplier i would always go to especially technical support and advice.”
Helpful Report
C
Verified Buyer
“Quick delivery, feel like the delivery company could have communicated a little more rather than a 12hour time slot.”
Helpful Report
E
Verified Buyer
“Very helpful”
Helpful Report
E
Verified Buyer
“Very helpful”
Helpful Report
S
Verified Buyer
“A1 Service. Polite, knowledgeable and very helpful. Great communication. Thank you Susi.”
Helpful Report
P
Verified Buyer
“Highly recommended -- a very good website made the selection of a suitable Woodburning Stove fairly easy. Helpful and friendly staff available by direct call to answer any queries. Prompt delivery, although a day later than advised. Slightly irritating surcharge for delivery to mainland Scotland (Glasgow) but more carrier imposed than by Stoves Online. Delivery process to one side, Stovesonline highly recommended for their care in guiding the customer through the options available -- good value too”
Helpful Report
J
Verified Buyer
“The whole experience from website order ease, pricing, communication and delivery has been excellent. Even had a call that saved me money and a prompt refund of the saving. I would recommend this company ( and have done already) without hesitation. In a world where customer service is declining this experience was above expectations. Well done to the whole team and especially Shirley for the excellent communication.”
Helpful Report
C
Verified Buyer
“Ordering process was easy, Christine was very helpful, We were kept up to date for delivery and our log burner arrived on the day expected. Waiting for our log burner to be installed and looking forward to using it. Would definitely recommend Stovesonline.”
Helpful Report
K
Verified Buyer
“Good price, good service and kept informed. Delivery on time and driver very helpful. Well done.”
Helpful Report
J
Verified Buyer
“Great service again.”
Helpful Report
R
Verified Buyer
“From 1st contact, right through to delivery, it was all perfect. Susi was easy to contact and when I left a message it was returned within the hour. Would highly recommend”
Helpful Report
J
Verified Buyer
“Very good sevice”
Helpful Report
K
Verified Buyer
“Great, I ordered wong item, returned, refunded & correct order received”
Helpful Report
J
Verified Buyer
“We bought a Parkray Aspect 7 which we are very pleased with, and was most impressed with Shirley’s excellent customer service.”
Helpful Report
A
Verified Buyer
“Realy helpfull with technical questions and the dlevery was all srtaight forward and all five stove flue products fitted well.”
Helpful Report
D
Verified Buyer
“Price was good, delivery to France was excellent. Product exactly as I wanted.”
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D
Verified Buyer
“Delivered quickly and the stove is all in one piece and works like a dream”
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J
Verified Buyer
“Brilliant. Efficient and extremely friendly knowledgeable staff”
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J
Verified Buyer
“Did brilliantly. Ordered and arrived well packed and fast.”
Helpful Report
D
Verified Buyer
“I got everything I needed for a great price and Shirley in the office was literally one of the most helpful people I’ve ever had to deal with. I would definitely shop with stovesonline if I ever needed to again.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,621 reviews
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