Stovesonline Ltd Reviews

4.9 Rating 1,109 Reviews
99 %
of reviewers recommend Stovesonline Ltd
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About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

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Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park

Anonymous
Anonymous  // 01/01/2019
Very efficient and friendly and easy to use service. The only couple of criticisms being that the flue/installation design team did not supply sufficient length of flue based on my measurements which where pretty comprehensive and the recommended contractor communicated poorly when trying to arrange the additional works.
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I would highly recommend Stovesonline. We had already found the stove that we wanted and found their website when hunting around for the best price. Stovesonline were not only competitive on price but also had the stove in stock, compared to many other suppliers with a lead time of several weeks. What sealed the deal was the ability to pay a deposit to reserve the stove and pay the balance when arranging delivery - this allowed us to ensure availability but only take delivery some weeks later when our fitters could get to us. I had reason to call and email a few times regarding our order and delivery. Communication was fast, efficient, knowledgeable and friendly - they really were a pleasure to deal with. I am now sitting in front of the stove with a glass of wine and feeling very pleased with it all - fantastic service thanks!
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Couldn’t fault their service. Very helpful to make sure I ordered the correct parts. Communication was spot on all through the process. Will definitely recommend to anyone with a log burner.
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Great service.
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Really good personal service at the right price. Everything turned out just as promised.
Stovesonline Ltd 5 star review on 31st March 2022
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Very helpful and knowledgeable.
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Very well however the main supplier caused problems with lack of stock.
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Excellent. Good price, responsive customer service and prompt delivery.
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Really helpful advice given over the phone: simple ordering process and everything was delivered in perfect condition and on time.
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Could do better
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Fantastic service. I messed up an order and they bent over backwards to help me. Very pleased with new burners.
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Excellent helpful service! Sourced our pipes and shipped speedily thank you
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Great customer service, quickly delivery love our new saltfire peanut 8 log burner -Thank you
Stovesonline Ltd 5 star review on 29th March 2022
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Excellent service, product knowledge and prices are comparable.
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Very quick service . Top marks.
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Brilliant Shirley was excellent and very efficient thankyou very much
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Very helpful
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Appalling service, staff totally uninterested in supplying any delivery date after weeks of waiting
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Terrible service. All of the parts received were scratched and when they were returned it was a fight to get my refund as they try to keep your money when you send things back. Shocking service do not buy anything from this company.
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Quick efficient service and advice from this Company. Won’t hesitate to use again.
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Stovesonline Ltd is rated 4.91 based on 1,109 reviews