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Stovesonline Ltd Reviews

4.9 Rating 1,673 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,673 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

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K
Verified Buyer
“Great service, quick replies and helped when we made an error on our purchase.”
Helpful Report
T
Verified Buyer
“I received my order within a matter of days. I had no complaints.”
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M
Verified Buyer
“Found me a replacement window pane and door lagging for an obsolete stove.”
Helpful Report
S
Verified Buyer
“Very helpful and friendly company to work with who accommodated our special delivery dates request and provided a good quality stove.”
Helpful Report
T
Verified Buyer
“They have been extremely helpful in sourcing the right parts for my wood burner.”
Helpful Report
O
Verified Buyer
“great prices quick responses fast deliveries”
Helpful Report
J
Verified Buyer
“Pro's; Good competitive prices and great sales service from the team, especially Christine Poole. Cons: Their rcomended flue/chimney contractor never got back to me with a solution / quote. Not really Stones Online fault but need to work with / recommend more reliable contractors.”
Helpful Report
L
Verified Buyer
“Great service with prompt delivery where items were in stock. I will is Stovesonline again without hesitation.”
Helpful Report
H
Verified Buyer
“What a lovely company, so helpful, couldn’t have done more. Highly recommend”
Helpful Report
J
Verified Buyer
“Great communication and the product was competivly priced, delivered fast and is well made. Very pleased”
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N
Verified Buyer
“Friendly,helpful and speedy delivery.Could not fault their excellent service.👌”
Helpful Report
C
Verified Buyer
“From the initial contact with Stoves Online it was clear they have a great depth of knowledge of their products. I received help and advice to ensure I made the appropriate choice of stove including the asscociated accessories. The ordering and delivery process was conducted with ease and efficiency, l am very happy with the service from all staff at Stoves Online.”
Helpful Report
M
Verified Buyer
“Stoves on line have always been the first choice supplier i would always go to especially technical support and advice.”
Helpful Report
C
Verified Buyer
“Quick delivery, feel like the delivery company could have communicated a little more rather than a 12hour time slot.”
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E
Verified Buyer
“Very helpful”
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E
Verified Buyer
“Very helpful”
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S
Verified Buyer
“A1 Service. Polite, knowledgeable and very helpful. Great communication. Thank you Susi.”
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P
Verified Buyer
“Highly recommended -- a very good website made the selection of a suitable Woodburning Stove fairly easy. Helpful and friendly staff available by direct call to answer any queries. Prompt delivery, although a day later than advised. Slightly irritating surcharge for delivery to mainland Scotland (Glasgow) but more carrier imposed than by Stoves Online. Delivery process to one side, Stovesonline highly recommended for their care in guiding the customer through the options available -- good value too”
Helpful Report
J
Verified Buyer
“The whole experience from website order ease, pricing, communication and delivery has been excellent. Even had a call that saved me money and a prompt refund of the saving. I would recommend this company ( and have done already) without hesitation. In a world where customer service is declining this experience was above expectations. Well done to the whole team and especially Shirley for the excellent communication.”
Helpful Report
C
Verified Buyer
“Ordering process was easy, Christine was very helpful, We were kept up to date for delivery and our log burner arrived on the day expected. Waiting for our log burner to be installed and looking forward to using it. Would definitely recommend Stovesonline.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,673 reviews
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