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Stovesonline Ltd Reviews

4.9 Rating 1,527 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,527 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
K
Verified Buyer
“Needed a new door glass for Harmony 13 stove. I ordered the glass which was right size. However, on fitting, I realised that I needed a gasket set. I felt you should have advised me of this prior to ordering the glass. Also, my stove had a double glass. There was no advice that this was the case when I ordered the glass (over the phone).”
Helpful Report
Thank you for taking the time to leave your review. We’re sorry to hear you feel we fell short. Looking at your order, we can see that you purchased the new stove glass before realising a gasket replacement was also needed. You then placed a second order for the gasket set and emailed us to request that both items be shipped together. We were happy to accommodate this and adjusted your order accordingly. Due to the vast range of stoves and spare parts we carry, it’s unfortunately not possible for us to anticipate when a gasket set might be required for a glass replacement. We appreciate your feedback, but unless a customer has already removed their stove glass, it can be difficult to determine whether a new gasket is needed—many can be safely reused. That said, we’re pleased that we could send both items in one package and that you’ve been able to repair your stove. Thanks again for your order! Best regards, stovespares.co.uk
As an update we have also now changed the description of the stove on the website, to add in the information about the need for the glass seals and gaskets, and the need to check if you have to order two pieces of glass, or just one. That's an improvement, and helpful for future customers so I'd also like to thank you for highlighting that.
B
Verified Buyer
“Bitterly disappointed that I was sent 2 of my order of 4, wrong size lining bricks, which the company refused to exchange. Admitedly when the my order was de;ivered it was placed in the garage & left for several months before I got around to replacing the lining bricks. (My husband was in a nursing home many miles from his home town, I was busy fighting the system trying to get my husband moved to a local nursing home. It was only through the help of my local MP that this was eventually resolved). The 'wrong sized bricks' had obviousky never been used, I just feel as the bricks were in the same condition as they were delived to me, the company could have so easily replacxed those 2 bricks which are of no use to me.”
Helpful Report
V \
Verified Buyer
“We were told our new stove would be 10 days - that was over six weeks ago - we had to chase you for an update (three times) and we were told it would take longer. So I think a bit better scheduling and keeping the customer up to date would help? Can't comment further as we haven't received the goods yet.”
Helpful Report
A
Verified Buyer
“Although initially difficult to get hold of the right person I had a very good experience when I did.”
Helpful Report
B
Verified Buyer
“Very quick response But very expensive with delivery etc”
Helpful Report
Anonymous
Verified Buyer
“Moisture meter a little difficult to use as I am disabled else OK”
Helpful Report
Sorry to hear you are having a little difficulty using the moisture meter. If we can help in any way, please do give us a call :) Jack
Anonymous
Verified Buyer
“Ok, no frills”
Helpful Report
Thanks for your review, I'll find out why we didn't quite come up to spec and solve it for next time.
Stovesonline Ltd is rated 4.9 based on 1,527 reviews
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