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Stovesonline Ltd Reviews

4.9 Rating 1,501 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,501 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D
Verified Buyer
“Excellent service. When I unpacked the fire one of the components was broken. They immediately sent out a replacement no questions asked. After sales was excellent also. Realised I had ordered the wrong top piece for the chimney. They saw that I had ordered an additional item. They called me to give technical support, discuss how it was being installed & recommend the correct part. I am extremely pleased with the product & service. Wouldn’t buy a fire from anyone else.”
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Anonymous
Verified Buyer
“I was plesantly surprised by the excellent service I received from your goodselves. Export to Belgium was probably not an easy exercise, but you managed my shipment in the best possible way. Greatly appreciated.”
Stovesonline Ltd 5 star review on 8th February 2025
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D
Verified Buyer
“Very helpful on the phone and next day delivery. Very pleased with service recieved”
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P
Verified Buyer
“Very well indeed withe minimal info at the outset ! Noel Peck”
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M
Verified Buyer
“A prompt, efficient and professional service. Thanks”
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D
Verified Buyer
“Very helpful in ascertaining the parts needed for our stove's repair.”
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K
Verified Buyer
“Needed a new door glass for Harmony 13 stove. I ordered the glass which was right size. However, on fitting, I realised that I needed a gasket set. I felt you should have advised me of this prior to ordering the glass. Also, my stove had a double glass. There was no advice that this was the case when I ordered the glass (over the phone).”
Helpful Report
Thank you for taking the time to leave your review. We’re sorry to hear you feel we fell short. Looking at your order, we can see that you purchased the new stove glass before realising a gasket replacement was also needed. You then placed a second order for the gasket set and emailed us to request that both items be shipped together. We were happy to accommodate this and adjusted your order accordingly. Due to the vast range of stoves and spare parts we carry, it’s unfortunately not possible for us to anticipate when a gasket set might be required for a glass replacement. We appreciate your feedback, but unless a customer has already removed their stove glass, it can be difficult to determine whether a new gasket is needed—many can be safely reused. That said, we’re pleased that we could send both items in one package and that you’ve been able to repair your stove. Thanks again for your order! Best regards, stovespares.co.uk
As an update we have also now changed the description of the stove on the website, to add in the information about the need for the glass seals and gaskets, and the need to check if you have to order two pieces of glass, or just one. That's an improvement, and helpful for future customers so I'd also like to thank you for highlighting that.
A
Verified Buyer
“Shirley Johnson spent considerable time giving me good advise on which stove to buy, excellent price, quick delivery with very reasonable charge for transporting to the Oiter Hebrides, Scotland. Excellent service overall.”
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T
Verified Buyer
“First class service and I would recommend you anytime”
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K
Verified Buyer
“Very helpful and fast delivery.”
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K
Verified Buyer
“Really excellent company to deal with, they have helped us out on a few occasions now.”
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A
Verified Buyer
“Installing a stove is a difficult job either many technical aspects to consider then, if you like me want to go further, installing a boiler stove is definitely a job that requires time, information, evaluation and careful consideration. Susi, from Stoves Online, has been an absolute blessing in this project. she has always replied expertly and patiently to my many emails about questions, insights, doability and evaluation. She has advise a local HETAS engineer and advised on the equipment I needed. The wider Stoves Online team has been as good as Susi, everyone there seems keen and happy to reply to all queries, doubts, clarifications, they offer expert advise without selling pressure and let the costumer evaluate the best decision.”
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R
Verified Buyer
“Excellent”
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A
Verified Buyer
“Shirley was very helpful and gave excellent advice on which stove would be suitable for our house. Excellent service. Highly recommend”
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K
Verified Buyer
“Excellent, friendly, helpful and efficient service”
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S
Verified Buyer
“Fantastic service...flexible with delivery, very communicative and informative! Would recommend”
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A
Verified Buyer
“Very good service. Stove is beautiful. All good.”
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J
Verified Buyer
“A great company. Any parts I need for my stoves they have always been able to supply the correct ones.”
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R
Verified Buyer
“A well deserved 5 stars. A warm welcome from the team, a lovely warm showroom, and a relaxed pleasant atmosphere as we chose our new stove. The purchase and delivery was very efficient and trouble free, with the new stove delivered , perfectly wrapped and on time. Many many thanks to Stoves Online !”
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J
Verified Buyer
“Very helpful and responsive when approached for replacement spares for log burner they had supplied some years ago. Part identified and shipped at reasonable cost.”
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Stovesonline Ltd is rated 4.9 based on 1,501 reviews
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