Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,110 Reviews

99 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Info

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 31st March 2022

Stovesonline Ltd 5 star review on 29th March 2022

Stovesonline Ltd 5 star review on 26th March 2022

Stovesonline Ltd 5 star review on 20th November 2021

Stovesonline Ltd 5 star review on 11th July 2021

Stovesonline Ltd 5 star review on 10th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one item of the order was not delivered so bought elsewhere a lot cheaper, dispute one item was ever delivered, no card left to say delivery was attempted”

Helpful Report

“The parts first ordered for my log burner were not cheap when they arrived they were incorrect, I had quoted the parts no for the burner from the manual and considering Stoves are the ones quoted to stock the parts , I contacted stoves online we had to pay for return postage and wait ages for a refund they wouldn’t even arrange for collection when I had to re order parts , which I feel they could of done, then to wait ages for refund always having to chase it, they are not the only suppliers on line if you search you can find cheaper, in the end got my parts but won’t use again”

Helpful Report

“disappointing”

Helpful Report

“Staff recommendations didn’t correspond with those of the installer”

Helpful Report

Hi Mary, Thanks for taking the time to leave us a review. I have looked through the notes on the order and it seems there was some confusion on length of flue required for your gas stove. However this seems to have been sorted directly with your installer. If you have any queries or if there is anything else you need at all then do come back to us Many thanks Jack

“First order 10-04-2018 and last delivery was 31-01-2019, so almost a year to deliver. And they doubled the price of packaging. So service NOT good.”

Helpful Report

Hi Florus, thanks for your review. I agree that the leadtime on Vermont spares is really annoying. The thing is that its not coming from our warehouse - it it was you'd have had it in a couple of days. No Vermont spares only come across with the stove shipments to the importer and we have to wait for that too. We'd much rather get them faster too. I causes us a headache too - we end up chasing the orders too, and our customers understandably get frustrated as you experienced. Its an issue we have discussed at length in our spares team. We did consider just stopping supply of Vermont spares because it made us look bad. We chose instead to emphasise to our Vermont spares customers that the leadtime might well be very long. If that was not emphasised to you then I can only apologise. It would be handy to know if that was the case so that I can feed that back to the team. As to the delivery price - again it takes so long for the parts to come - the initial delivery quote would have been the price at the time. Once the shipment came in there would have been a new delivery quote raised and yes indeed the price can change - just like it can for any international shipment because they change week-to-week. There is no other source for us to get these parts and like I say its an issue we have wrestled with already. In the end we would rather be able to help our customers get their stoves up and running again, even if the leadtime is very very long. It remains a situation which I'm not that happy with and doesn't reflect how things are usually. I can only apologise for your experience. If there is anything which you can suggest which we could have done to have made the situation clearer to you then I would love to hear it - really. Many thanks, Sune Nightingale

Stovesonline Ltd is rated 4.9 based on 1,110 reviews