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Stone Deals Reviews

4.7 Rating 660 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

4.7

Based on 660 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 23rd June 2023

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was efficient, except that somewhere my order for "brushed" limestone tiles changed to "honed". Fortunately, I was able to pick up the error because the invoice was e-mailed out to me before despatch. I say that the service was efficient, but never particularly good-humoured or friendly - just efficient. Delivery was as promised, and the condition of the stone perfect. One bag of adhesive was torn open - with minimal leakage.”

Posted 8 years ago

“Very good service. I would recommend this company.”

Posted 8 years ago

“Very happy with the Trevertine Tiles.They look very good and a they have a far more alive quality than the average flooring. Delivery was a bit of a problem as the truck was so big it was difficult to get near the house.Not the drivers fault. Good luck with your business Michael Horn”

Posted 8 years ago

“Lovely stone at a great price delivered swiftly. Only 1 minor issue, we bought 600 x400 stone & it's been cut at a slight angle so we have parallelograms not rectangles. It just means slate needs careful sorting before laying & all needs to be laid same face up. You don't notice once laid & it looks lovely”

Posted 8 years ago

“Product good - delivery poor”

Posted 8 years ago

“Goods were ordered on economy delivery, unfortunately I was not available when the carrier phoned me so I missed the delivery. I collected from the carriers depot, and apart from 2 small tiles which were packed into the crate the wrong way round, there were no other damages.”

Posted 9 years ago

“Ordering the stones was easy with 'over the phone' help when I needed it. They arrived well packaged with very minimal damage. However, had problems with the delivery - turned up a day late (despite paying for next day) and the driver struggled to get the 3 tonnes of stone off his truck by himself. It took him over an hour to unload and would have been incredibly dangerous if my husband was not on hand to help.”

Posted 9 years ago

“Service I found to be quite good,tiles arrived but had to help the driver as 22 mtr of tiles was a little heavy for the pump truck.”

Posted 9 years ago

“nice stones. pleased with everything so far. tiler says the adhesive is good too though not a brand he had seen before from turkey. overall good service and products as expected. good communication.”

Posted 9 years ago

“Dealings with the company were excellent, no fuss, very efficient - we got exactly what we wanted - product excellent. The only downside was delivery - although it was on time, the crate was not sealed, top ripped open, driver would not wait for us to check goods thoroughly, wouldn't unload until we agreed not to check whole consignment. Goods in good condition apart from three tiles with small chipd out the corner. Thank you”

Posted 9 years ago

“This review would have read "very good" however a small number of our natural oyster riven slate tiles were damaged by poor packaging. The main larger pallet with the tiles stacked vertically was fine, the smaller pallet with slates stacked together horizontally with no separation on the tiles resulted in damaged surfaces in transit. We were lucky because with our over order of 10% we were able to lay a beautiful floor. We checked the tiles on delivery for broken ones and found non, however the time limit of 48 hours is insufficient to check for scratched or damaged surfaces as we had 173. 600x300 tiles to check. I would buy from Stone Deals again as the floor was value for money and looks amazing, but I would check ALL my tiles.”

Posted 9 years ago

“Everything went well though when it all arrived it turned out that the boxes had got wet so they were a little unstable. It was not apparent from a casual inspection. I also wish you were able to be more precise about delivery time though, as that could be a problem. Having said that, everything else was fine.”

Posted 9 years ago

“Friendly helpful service. Could be a little more accurate about the delivery process. It comes across on the website as if you have to stay in for 4 days in a row in case the delivery comes, when in fact the carrier will call you to arrange the day and driver kindly called en route so we could make sure we were definitely in. The delivery terms need to be updated, thats all. Great price on the tiles too!”

Posted 9 years ago

“The tiles look very good. My team are still working on establishing a 'new shower suite' ( sounds too posh for a 300yr old, labourers cottage) The products were delivered on the day requested”

Posted 9 years ago

“I have used stonedeals a few times and the service is great , however the travertine I have been sent isn't like the sample I received and the builders I'm doing the project for aren't happy at all. I have three more houses to tile and it looks like I will be shopping elsewhere.”

Posted 9 years ago

“Happy with the service, very helpful and pleasant. Tiles received with few chipped ones but my tiler could use them for cuts so didn't need any replacements. Very happy with overall experience”

Posted 9 years ago

“Quick, very efficient service and good quality product. I'm very happy with final effect.”

Posted 9 years ago

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Stone Deals is rated 4.7 based on 660 reviews