Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,373 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 3rd March 2025

388

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took months for our order to be fulfilled, after several calls the order was sent in two parts.”

Helpful Report

Hi Martin Many thanks for taking the time to leave a review. Your order was for custom club kit which a delivery lead time of approx 10 weeks. Unfortunately there was a slight production delay on one of the items you ordered, so we split the order and got the rest on the way to you separately. We do hope you're delighted with all your kit now and that it was well worth the wait :) All the very best Alison

“I bought a bike Gilet, it comes up small, for a large and has no pockets, how is that practical ?”

Helpful Report

Hi Andy Many thanks for taking the time to leave a review - we'll be in touch by email to see how we can help. Best wishes Alison

“I The jersey I bought 6 years ago is still one of my favorite jerseys. The bidon I bought one month ago however, have already shaded some color…”

Helpful Report

Hi Shay Many thanks for your review although we're sorry to hear about your bidon. We'll get in touch with you by email to see how we can resolve this for you. All the best Alison

“One item was cancelled by SG before I received it, one items was too small (despite following measurement guidelines and being a 10/12 normally it's a bit much when the LARGE is too small) and cost me over £7 to return. The 3rd item fitted (in a medium) and is very nice but I'm put off ordering again because of the incorrect size information and the hassle/cost of returns.”

Helpful Report

“Orders are taking far too long . . .”

Helpful Report

“The items I purchased were far too small despite asking for 4th. These garments were only to fit a large size. Such a shame as they were a good price. I was overall disappointed.”

Helpful Report

Hi Neil, Thanks for sharing your comments. We're sorry that our maximum 3XL size didn't work out for you. We would have loved if we had had a 4XL to send you by way of exchange but regrettably, we don't. We regret that we were unable to you with a size that worked for you. Best, Eimear

“Sent the wrong item which left me out of pocket having to return it,,receiving refund was quick enough though and item looked and felt decent quality.”

Helpful Report

“My cycling jersey fabric on chest has pulled already”

Helpful Report

Hi Emmet We're very happy to help - we'll be in touch by email to see how we can resolve this for you. All the best Alison

“Took too long, not enough notice of what was happening. Even if it was a third-party issue, I wasn't aware of what was happening. I ordered from 'stolen goat' and that is who I associate the delays with, not whomever you contract with. Sorry, it may not be fair but it is what it is. If your supply chain lets you down, it reflects on SG. That said, nice design on the top that I bought and I'm looking forward to wearing it.”

Helpful Report

Hi Andrew, Thank you for taking the time to share your expereince with regards to this order. Again we apologise for the unforeseena and unfortunate delay with this order. We've sent you a separate email which we hope will help to help to make amends. Best wishes, Eimear

“Ok product but not worth the price.”

Helpful Report

Hi Chris Many thanks for taking the time to leave a review, although we're sorry you only feel your socks weren't worth the price you paid. We've contacted you by email to see how we may be able to help :) Best wishes Alison

“Size proved to be incorrect even though the sizing guide was used. System does not allow exchanges, only returns with the shipping cost to be paid by the customer. Correct sized items have to be repurchased. As the items were bought during Black Friday sale, I'm now unable to purchase the correct sizes at the discounted prices that I originally bought it for. Some of your competitors allow FREE returns and exchanges. This is pretty poor form as I'm unable to try your items out in person in my country.”

Helpful Report

Hi Phil Many thanks for taking the time to leave a review although we're extremely sorry to hear you are disappointed. We certainly don't ever want any of our customers to feel that way and we'd like to do our best to help put things right for you - we've contacted you via email to explain our returns process and we've honoured the discount you used during VIG week, as we're only too happy to do this for any customer who may wish to exchange items purchased at this time. All the best Alison

“Hi there, tbh I should have put down very poor only for previous experiences I have and friends to who I have recommended the brand to but this experience left a lot to be desired ... I originally purchased a Ronin tee as a Christmas present during the VIG promotion around black Friday. I was very pleasantly surprised when the rather large package arrived and it turned out to be a Ronny C&C jacket instead of my tee. I decided the right thing to do would be to send it back as it was about 3 times the value of my original purchase. After getting in contact with the site, I was informed that unfortunately, you could not just sent me out a new top that I would have to repurchase another Ronin and I could return the Ronny for a full refund of the original. I went ahead a bought a second top only to be told unfortunately after the fact that the tee wouldn't be with me in time for Christmas which was when I needed to for. Turns out the 2nd tee arrived well in time for Christmas but I had already bought something else and it was already starting to turn sour that I had to send the purchase back out of my own pocket. In the end, I returned both the purchases in the same envelope to save on P&P but was still docked €10 for a DHL return I didn't use. The second purchase was credited in full so thanks for that, I've questioned the return of the €10 with the helpdesk but no response as yet ... So now after Christmas, I'm €20-something down (10 for the DHL not used and about 12 for the postage I paid myself) and have nothing at all from Stolen Goat have ing returned both purchases. Admittedly it's not the biggest sum in the world and the response so far from both Alison and Eimear has been positive and understanding but I'm still waiting on closure of the whole debacle. Thanks, Daniel.”

Helpful Report

Hi Daniel Many thanks for taking the time to leave your review although we're very sorry for the confusion surrounding your orders. We've just refunded the additional €10 against your first order which was automatically deducted against the DHL prepaid return which subsequently wasn't used. In this case it was also unfortunate the couriers delivered in time for Christmas when we had no guarantee this would happen! Hopefully you have your voucher code we raised for you by way of apology for the hassle, to use against a future order. We'll drop you an email to make sure everything's okay for you now. All the best Alison

“Unfortunately do not keep fingers as warm as reviews suggested.”

Helpful Report

“I'm sorry to deliver a poor rating on the 2 items below. Stolen Goat give me enough notifications so I thought something reciprocal was in order. But before I do, I have to say the shirts are good quality and fit. The long sleeved has issues with the stitching and zip but nothing I cant live with. Short sleeved are first class. Mitts - not as comfortable as I expected or of quality. Seem very weak as well so great care is needed taking them off, for risk of tearing. Bib shorts - nowhere near as comfortable as Endura or Sportful. The chamois just doesn't seem to provide the support that the others do.”

Helpful Report

Hi Kieron Many thanks for taking the time to leave a review although we're very disappointed to hear not all your kit was of the quality or comfort you expected. We've contacted you via email to see how we can best put things right for you and we look forward to hearing from you soon. All the best Alison

“Strange fit on bib shorts. Straps too short but legs too baggy. Disappointing to have to pay for recorded delivery on return at such an expensive store. Won’t be using again.”

Helpful Report

Dear Rob, Many thanks for taking the time to leave a review although we're very disappointed to hear not all your kit was of the quality or comfort you expected. We've contacted you via email to see how we can best put things right for you and we look forward to hearing from you soon. All the best Eimear

“Bought Orkaan bibles tights which were not pictured nor described correctly. Customer service agreed with this, but wouldn’t pay my return postage as I requested. Instead, they asked me to return them via 2nd class recorded and they would email me a shop voucher. Having paid £4.20 postage, I was then sent a £5 voucher meaning I can receive 80 pence (!!!) off a subsequent order! Not impressed and will neither use again and will not be recommending them either. Customer service were prompt in their replies, hence 2 stars.”

Helpful Report

“I purchased a Stolen Goat Red Haze Orkaan Jersey a few weeks ago in readiness for rides out in changeable weather. On my first wet ride in the countryside, some mud was splattered up the back of my new jersey, as you’d expect. However, the mud didn’t completely wash out when washed at the recommended temperature of 30 degrees. I tried washing at 40 degrees but, unfortunately, some staining remains. This is rather disappointing and, on this evidence, the stain resistance of the Orkaan material is remarkably poor.”

Helpful Report

Hi Jez, Many thanks for sharing your experience in trying to remove the mud stains from your new jersey. We've been in touch with you separately and we hope that this has been helpful. All the best, Eimear

“Terrible product. Gives no protection whatsoever. Easy to do the mistake there was no material on the product description. Will not order again”

Helpful Report

Hi Ludovic Thank you again for your recent order with stolen goat and also for taking the time to leave your feedback on our review site for your Rampant Mitts. We really appreciate you taking the time to respond even though we are of course very disappointed that we didn't provide you with the great customer experience that we want for all our customers. We've contacted you via email to see what we can do to put things right and hope to hear from you soon. All the best, Alison

“A pair of cycling shorts that are designed by somebody who has never cycled. Terrible design. Look good but totally useless as a cycling product.”

Helpful Report

Hi Simon Many thanks for taking the time to leave a review, but we're really disappointed to hear the Gravel Shorts aren't working for you. You're very welcome to a full refund - we'll be in touch by email to see how best to resolve this for you. All the best Alison

“Have been waiting months on a top and shorts bought through this company. Very disappointed. They take the money quickly enough but delivery, is an absolute joke”

Helpful Report

Hi Mary, Thanks for sharing your feedback. We're sorry that your bespoke back order took longer to get you than we planned or wanted. We'd had been in touch with you to explain and to apologise for the challenges we encountered which meant having to get your bespoke order re-made. We're mindful of the added delay this caused. We hope all was well with your order when it did arrive. Best, Eimear

Stolen Goat is rated 4.9 based on 7,373 reviews