Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,784 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 30th July 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Jersey from Stolen Goat. The delivery address on the order confirmation didn't show house number - I guessed for security reasons. When the Jersey didn't arrive I checked and was informed the Jersey had been returned by sender. It had been sent to wrong address. A few months later I ordered some gloves taking great care to put full address details in and double checking them. Guess what happened?! To compound the issue I was told by Stolen Goat is was definitely my fault - I had put wrong house number in twice! Oh and as they were experts in the house numbering system in my street they advised me the gloves were delivered to my next door neighbour's house and I ought to have better neighbourly relations in place in the future. Both items were actually delivered to a house at other end of the street whose occupants weren't that well acquainted with potential Stolen Goat customers several hundred metres away... That's it for me and Stolen Goat I am afraid!”

Helpful Report

Hi there, Sorry it's not been straightforward for you. We want orders to get you you as quickly and efficiently as possible, so we're really sorry that's not been your experience so far. I can assure you that in no way were we trying to place blame, simply giving what information we can, to try and avoid the same thing happening again. As the address came through to us with the same error each time, we suggested that it's possible that your browser is auto filling the address incorrectly. We asked whether it was possible for you to collect the package from the number it had been delivered to. You explained your couldn't, which was not a problem at all - we issued a refund for you as you wished. Again, we're sorry that things haven't worked out so far. We very much hope that you do shop with us again and as we said, if you do ever place another order, drop us a message and we can double check the address that has come through to us, and amend if needed. All the very best, Abby

“Nice fabric , great design , Core style looks great . I bought 3 pairs of shorts and 3 jerseys . However the let down is the zipper on the jerseys and the ‘ridging‘ that ocvurs. Your customer service team are aware of issue and have been great so I am loath to return items I bought as they offered. One last thought : you’ve sold out of a lot of stock (eg core black jersey and shorts ) in most sizes. Why don’t you manufacture more ?”

Helpful Report

“good communication and helpful when ordering, however I had to return the item and I still have not received my refund.”

Helpful Report

Hi Lisa, We're so sorry to keep you waiting on the refund. We've sorted that for you now :) Abby

“Return and exchange processes could be easier. And free delivery and returns are a must in today’s online shopping world”

Helpful Report

Hi there, We're so sorry that the returns process wasn't straightforward for you. We've got in touch via email to see how we can help. Abby

“I ordered a Stolen Goat Men’s Bodyline LS which unfortunately did not suit me as to short in body and pockets not deep enough for my requirements. Sent it back but in doing so also enquired as to details of your Orkaan Everyday LS asking if its fit would be longer in the body and if the pockets were deeper. Never had a reply! Also on said repayment of returned goods, eventually had to phone up enquiring why this had not been done. I did get some reason and apology, with the repayment then being done straight away. Just a shame that was not felt with in the manor indicated without phoning to find out why.”

Helpful Report

Hi John, Thanks for taking the time to leave a review. We’re sorry for your experience this time – disappointing our customers is the last thing we want to do. We're very sorry that the refund took quite some time. As a result of the pandemic and ensuring safety is maintained, our warehouse are currently running at reduced capacity, with various quarantine procedures in place for returned goods - therefore we know there are some delays there. We’re always happy to go ahead an issue the refund right away should a customer let us know that a return has been delivered. We’re also sorry that we missed your message on the return form, but can certainly help. The length of the Orkaan is very similar to that of the Bodyline jerseys, although the fit is slightly more relaxed which can lead to a little extra length. The pockets are exactly the same depth on both jerseys. We hope that helps, feel free to drop us an email at help@stolengoat, use our online chat, or give us a call if we can help any further. Abby

“Received everything on time, but after several washes I'm not as happy with the product. It appears to have shrunk slightly and material has bobbled. I am using a 20C wash. Delivery was fine and overall I have no complaints with the service. This is one og the Gravel Adventure tops.”

Helpful Report

Hi John, We're so sorry to hear the issue you've had upon washing. We've got in touch via email to see how we can help. Abby

“The flask was ok to begin with but now it’s not keeping tea etc warm very disappointed”

Helpful Report

Hi Loretta, We're sorry to hear that the flask isn't working for you any more. We'll get in touch via email to see if we can put things right :) Abby

“Bought some socks which are under-sized and even shrunk more in the wash so only wore once.”

Helpful Report

Hi Graham, Sorry to hear this - we've got in touch via email to see how can help :) Abby

“I was very pleased that you had exceptionally agreed to make the jacket I wanted despite the size not being available online. Although I discussed sizing on the phone sadly my figure is too manly for the jacket and it is a very firm fit and as such unwearable.Difficult to see how this will be resolved as you made this on special order.”

Helpful Report

Hi there, We're really sorry to hear the jacket wasn't a good fit, and we certainly don't want you to be stuck with a bit of kit that doesn't work for you. We'll get in touch via email to see how we can help :) Abby

“I have 6 of Stolen Goat jerseys of various style and had been very happy with their quality and attention to detail. Unfortunately, the most recent Jersey I purchased has sleeves that are not matched in length. The left sleeve is about one cm shorter than the left one. I was not going to raise an alarm and have to deal with the return/exchange hassles but you asked.”

Helpful Report

Hi Kamran, We're sorry to hear this. We've got in touch via email to see if we can put things right for you. Abby

“XL is actually only a L in North America”

Helpful Report

Hi Dave, We'll get in touch via email to see if we can get you what you're after :) Abby

“gloves are ok I wouldn’t class them as winter gloves more mild weather. Bit disappointed went back to my rapha gloves won’t buy any more stolen goat on experience...”

Helpful Report

Hi Craig, We're really sorry to hear that the gloves haven't worked well for you. We agree that in very cold temperatures, a liner is potentially a good idea, depending on how cold your hands get. We've recently amended the product description to reflect this, as we certainly don't intend to be misleading. The gloves are a relatively new to our range, and we appreciate that often tweaks are needed when launching a new product. Thanks again for your feedback - we'll also get in touch via email to see if we can put things right for you. Happy riding :)

“Service was fine from Stolen Goat but the product was not ! The four seasons climb and conquer winter gloves are claimed “to keep your hands happy even in the coldest and wettest of weathers” Have used these gloves on 8 cycles all of around 30-40 miles in cold dry weather of around 3-4 c. They do not keep your hands warm, very disappointing especially at the price and the marketing which leads you to thinking you are buying a quality product - they are not ! Not tried them in wet weather yet, so cannot comment on their waterproof claim. One positive is they are comfortable and fingers allow good dexterity for gear changes.”

Helpful Report

Hi Stephen, Many thanks for your original order and feedback, although we’re sorry to hear that the gloves aren’t what you were hoping for – we genuinely want our customers to be completely happy with their purchases, so we’ll get in touch via email to see if we can put things right for you. The winter gloves are new to our range, so comments such as these are very valuable to us. We agree that whilst these are good down to around 5 degrees Celsius, for anything colder, a liner is potentially a good idea, depending on how much you feel the cold. To that end, we will review the product description, as our intention is never to be misleading – we fully appreciate that there are always tweaks to be made when launching a new product, and this in one of them! We’re glad that the gloves are otherwise working well for you – the grip, dexterity and waterproofing seem to make them a great all round long fingered glove. Thanks again for your feedback, happy riding 😊

“Product (bib-shorts) arrived in timely manner but sizing not as anticipated despite reading & following guidance on web-site. Have had to return product as not suitable.”

Helpful Report

We'll get in touch via email to see if we can help :)

“I recently bought the Stolen Goat t-shirt...white with the logo on the front. After asking customer services how the sizing was I was advised that the sizes come up small so better to order a size bigger than normal. It was massive. Plus for £30 I was expecting a far superior quality of t-shirt material than received. It looks like it has been washed with something blue by accident. Kind of a dirty white. The quality of the cotton is just not nice.. I felt ripped off to be honest. Unfortunately I was unable to return it as it was received on the last day of my yearly holidays in the UK otherwise I would have returned it straight away.”

Helpful Report

We're really sorry about the issues you've had with the T-shirt, both with the sizing and quality. With issues like this, we'll always do everything we can to put things right for you, as ultimately, we want you to be completely happy with your purchase. We refunded you the cost of the T-shirt, with no need to return it. Feel free to drop us a line if you need anything else :)

Stolen Goat is rated 4.9 based on 7,784 reviews