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Start Rescue Reviews

4.7 Rating 57,047 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

Visit Website

Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Start Rescue 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up to Start Rescue as it was cheaper than upgrading my current AA membership which doesn't include home breakdown cover. After being unable to use my car due to a flat battery, Start Rescue promptly sent someone who got the vehicle going. I drove about 8 miles using a stretch of duel carriageway to try and rejuvenate the battery and parked up to do some shopping. However when I got back into my car it wouldn't start and I called the AA who replaced the battery. They identified that a new battery was needed immediately. From this experience, I can verify that Start Rescue are competitive in price but sadly let me down by NOT engaging someone who could provide thorough breakdown assistance.”

Posted 2 years ago

Dear Benjamin, we're happy to hear that our cover and prices are competitive but are keen to investigate your breakdown experience. We've arranged for a Breakdown Supervisor to contact you and discuss this further If there is anything further, we can help you with then please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 1 year ago

“Broke down once in the whole time I have been with start rescue it was like the Spanish inquisition call handler got annoyed with me because I did not know where I was also I have asked for my cover to be sent to me by post but as of yet no sign of them that's why I scored only 2 stars”

Posted 2 years ago

Hi Philip, we're sorry to find your comments. We can see we assisted you back in 2018, sorry to read you didn't experience the level of service you would expect, we will be looking into this further. When reporting a breakdown there are a number of necessary questions we need to ask to ensure we send out the appropriate recovery, we like to ensure our recovery technicians are equipt and able to deal with any special requirements our customers may have. Since reporting your breakdown in 2018 we now use "what3words" this is a great tool as it will identify a location within a 3m x 3m area, we hope this has given you some reassurance in the event you ever breakdown in the future. We can see we spoke to you yesterday regarding your documents being sent out to you, these should be with you next week, if for any reason you do not receive them then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website, and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Having been swayed by the recommendation of Which? I chose to buy a policy for the next year. I did not receive a confirmation email in order to access ‘customer lounge’. I did a live chat where the person told me that there are issues with at least 3 major service providers not receiving messages from Start Rescue…eventually the person said I would receive the paperwork in the post. Not a great start!”

Posted 2 years ago

Hi Annabel, we are sorry for any inconvenience caused by not receiving your confirmation email. There is currently a third party that is experiencing a technical issue, and as a result, our outbound emails are now being affected from time to time. We are currently looking into other solutions to ensure our emails reach our customers. I can confirm your documents will be posted to you this week. If there is anything else we can help you with then please don't hesitate to contact us, one of our friendly representatives will always be more than happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Only used your service once, on a Sunday, flat battery, unhelpful operative said he would jump- start the car then leave me to drive to the nearest place to renew the battery - 7 miles away !!! I am female and over eighty. Better luck next time, I hope.”

Posted 2 years ago

Hi startrescue.co.uk customer, thank you for taking the time to comment and leave a review. our recovery operators, and roadside technicians are trained to give the best advice, we can assure you on this occasion if you had broken down again on the way to the garage then assistance would have been provided. We hope this has provided some clarification. best wishes the startrescue.co.uk team.

Posted 2 years ago

“Took 4 hours for rescue”

Posted 2 years ago

Dear Alan, we are sorry to find your comments, this is not the level of service we endeavour to provide our customers. We are keen to investigate this, to do so we need to speak to you via the telephone to be able to take you through security. Therefore, if you wish to discuss this further, please don't hesitate to contact our 24-hour breakdown team on 01206 785 999. Best wishes. The startrescue.co.uk Team.

Posted 2 years ago

“Couldnt change my password tried several times.the codes sent didn't work.had to phone in the end.”

Posted 2 years ago

Dear Customer, thank you for taking the time to comment and leave a review. We are sorry to hear that you experienced difficulty when trying to change your password and we can confirm that you have been able to successfully renew with us. As we have been able to identify your policy, we will review the issues you experienced trying to change your password internally and would like to thank you for bringing it to our attention. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department. With best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Everything appears OK except the making of future renewal automatic. If that requirement is not removed I will cancel the policy”

Posted 2 years ago

Dear Norman, thank you for taking the time to comment and leave a review. Your policy is currently not set to automatically renew, if you wish to amend this then you can do so in your Customer Lounge online or by contacting our Customer Service Department. If there is anything further our team can help you with, all contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Unfortunately I had to end my current policy, go through a comparison site to get the next deal. Pointless.”

Posted 2 years ago

Dear Stephen, We're sorry to find your comments. To confirm, existing customers do not pay more than a new customer if there is no change in the level of cover or vehicle age, however, I can see that your vehicle had moved into the next age bracket. You have recently spoken to our retentions team who were able to offer you a discount and you declined this in favour of purchasing an excess policy. If you still wish to discuss this with us then please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit youWith best wishes, the startrescue.co.uk team

Posted 2 years ago

“I have had to use the service twice in the last 3/4 years. The person at the "command centre" seemed very inexperienced and not helpful. In the first instance the relay driver was left to sort out the nearest garage and in the second instance I had to sort out the provider of a replacement tyre.”

Posted 2 years ago

Dear Mr Bloomfield, we are sorry to find your comments. We would like to investigate your experience further for you, A supervisor at our Breakdown Department will be in contact with you shortly to discuss further. With best wishes, the startrescue.co.uk team

Posted 2 years ago

“I tried twice to renew my policy online but the system failed. This resulted in me being without breakdown cover for a short period which was worrying and unnecessary. I had to take time out to telephone to sort it out.”

Posted 2 years ago

Dear Mr Brown, we are sorry to find your comments. We would like to investigate your experience with our website further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 2 years ago

“Have been a fan for years until they doubled premium in 2022 for no reason. Inflationary lift? No call out for 5th year so don't know why. Shame on you to treat loyal customers this way!”

Posted 2 years ago

Dear Trudy, we're sorry to see your renewal price has increased. To confirm, our premiums are based on the age of the vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into a new age bracket, this will result in your premium increasing. If you are unhappy with your renewal price, we may be able to look into this for you if you contact our Customer Service Team. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 2 years ago

“Not happy that the price has doubled in a year with no explanation”

Posted 2 years ago

Dear Celia, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“I renewed a few weeks ago but kept getting reminders to say policy was ending and was sent link to renew policy after already doing so. Because of this I took out a policy with AA so now have two lots of breakdown cover.”

Posted 2 years ago

Dear David, we're sorry to find your comments. If you believe your policy may have renewed against your wishes then we would like to request that you contact our Customer Services Department so that this payment can be refunded. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Well we haven’t got off to a great start have we? I made the purchase only yesterday and therefore not able have used the service, but already the marketing team is seeking to build rating scores! Ask me again after you saved me from a night sat in lay-by on the A66 in mid February.”

Posted 2 years ago

Dear Darren, thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Price dropped closer it got to renewal date even after being told original higher renewal best they could do!!!”

Posted 2 years ago

Dear Beverly, we are sorry to find your comments. If would like us to investigate your experience further for you, we would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“My attempt to renew my policy online failed (and I made more than one attempt) and I had to take out a new policy. I ended up paying a higher price for what was effectively the same policy.”

Posted 2 years ago

Dear Customer, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Not sure if I have joined as didn’t receive welcome email and Don’t know who to phone if I breakdown”

Posted 2 years ago

Dear Graham, thank you for taking the time to comment and leave a review. Your policy information should be emailed to the email address you provided, we do advise checking your junk-spam folder just in case. If you still haven't received anything then please don’t hesitate to contact our Customer Service Department. We are open Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Not able to use the breakdown service this year. I once called the service for a burst tyre but could not get a signal . I eventually changed the tyre with help from stranger . On renewal, the process of paying did not work over the phone. The operator tried many times with no success . I received an email to say payment had not gone through. Eventually on third attempt, I paid online for this new year.”

Posted 2 years ago

“Pretty website. Poor when it comes to renewal admin. Good on price. Renewed via website and paid. copied the page that stated renewal would complete on certain date. After renewal date got emails reminding me to renew. Phoned to find out what was going on to be told that renewal had not gone through. Then had to endure minutes of legal gobledegook before the adviser would take my card details. Didnt seem to care so that will be my report to friends when we discuss such matters. Clearly Which got it wrong again.”

Posted 2 years ago

Dear John, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Can't comment on the service, only joined yesterday. However completing the online form was ridiculous. Your website is awful. You can't see which fields you're typing in because of the banner sitting over everything.”

Posted 2 years ago

Dear Michael, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

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Start Rescue is rated 4.7 based on 57,047 reviews