Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I had your state 5 or 6 identification questions.. too many.. more than a bank query... WHY SO MANY.. I wanted to make a quick acceptance of my renewal. this took far to long. as I was in a rush I renewed with you.. probably not next year”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for getting in touch, in light of your comments we will review your experience and provide feedback where necessary, this is to ensure we provide the best possible service to our customers. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I paid to join but have not received any instructions on how to contact if I break down or need assistance”

Helpful Report

Posted 3 years ago

Hi Elizabeth, thank you for taking the time to comment and leave a review. We tried contacting you today to discuss your review, unfortunately we didn't get through to you. We can see your new purchase email has been sent to you, however, has been unread, please check your spam and junk folders for our email, and if for any reason you are unable to locate it, please get in touch. Within the email it details the contact information for reporting a breakdown should you ever need it. We hope this has provided some clarity, if however there is anything further we can help with then please don't hesitate to contact us, one of our friendly representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I purchased a policy and believe it or not, they made it very easy to purchase it. There is no way I'm going to give 5 star rating of Start Rescue just for purchasing a policy. Send me a link to review it, if I've ever needed to use you, not request a review for just for purchasing the policy (as to me that's a little misleading and a little bit cunning)”

Helpful Report

Posted 3 years ago

Hi startrescue.co.uk customer, we're glad you found the purchase process easy. We always welcome customer feedback and the invite to leave a review at this stage is for customers to review us based on how you found the general service, you will have the opportunity to review us again should you ever breakdown in the future. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Difficult to review as my only contact has been to pay the annual fee. I have not had confirmation of this and no further word. Previously(two years ago) my contact details were clear and Start Rescue was very helpful when I needed them. Am hoping for the same support now that I have become a member again”

Helpful Report

Posted 3 years ago

Hi Susan, thank you for leaving a review, we can see you have received your "new purchase email" however it currently stands as unread, please check your spam and junk folders, and if you are still unable to locate your email, please get in touch. We're glad to hear you experienced a good service when you contacted us previously. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I have not had a breakdown that required your services, so cannot comment on this. However, I was disappointed with the last quote you sent. Telling me that I am a 'loyal and valued customer' and then increasing the premium by 60% didn't add up for me! When I rang, I was told the quote could be reduced, giving me an increase of 36%, which I have accepted. But I don't feel like a valued customer! Perhaps with fuel costs as they currently are, you might consider investing in electric vehicles??”

Helpful Report

Posted 3 years ago

Hi Kathryn, thank you for taking the time to comment and leave a review. we're sorry to hear you were disappointed with your renewal quote. We do value our loyal customers and always include renewal savings at the renewal stage, ensuring you always pay less than a new customer for a like-for-a-like policy. However we always welcome customers to contact us if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. Please note our premiums are solely based on the age of the vehicle, we hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I did not use rescue over last one but the price is increased for nothing.”

Helpful Report

Posted 3 years ago

Hi Dewan, thank you for taking the time on the phone earlier with one of our Customer Service representatives. We explained that our prices are solely based on the age of the vehicle, and the reason your premium had gone up this year is due to your vehicle age entering the next age brcket. We are however glad we were able to review your premium and bring it down even further, we thank you for your loyal custom and wish you trouble-free motoring for the future. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“It is too soon for me to comment on your core business but the website is very professional and signing up proved to be trouble free.”

Helpful Report

Posted 3 years ago

“Expensive, compared with what else is available online. They take a long time to answer calls. Significant price hike, in the automatic renewal quote, from the previous year, despite not using their service, ever! If I hadn't been busy dealing with a very ill close relative, I would have contacted them to query the automatic renewal quote and gone elsewhere if they hadn't offered a discount to an existing customer. Stuck with them as policy has automatically renewed.”

Helpful Report

Posted 3 years ago

Hi startrescue.co.uk customer, we're sorry to hear you feel our prices are not competitive, we would like to reassure you that we always reward loyalty at the renewal stage by applying renewal savings, ensuring you always pay less than a new customer for a like for like policy. Although we always apply renewal savings, we always welcome customers to get in touch with us if they are still dissatisfied with their quote, we will always look to see if there is anything further we can do. Please also be advised our policies have a 14 day cooling-off period where you can cancel your policy and receive a full refund providing no claim has been made. We hope this has provided you with some clarification. If however there is anything else we can help with then please don't hesitate to get in contact with us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“You can't get your web based renewal working correctly. No body knows whats going on and in general it's all too stressful for me. I question whether you actually provide anything usable, your customer services don't.”

Helpful Report

Posted 3 years ago

Hi startescue.co.uk customer, we're sorry to hear you've encountered difficulties with renewing your breakdown cover, we are keen to understand what difficulties you encountered. In order to do so we require further information from you, therefore please don't hesitate to contact one of our represntatives who will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Just purchase but not yet started the cover. So who knows what the service will be like. I shall change the ratings when I know more. M”

Helpful Report

Posted 3 years ago

“They could not find my policy . It took well over an hour to locate it before they could contact recovery. Once recovery were contacted - it was pretty quick”

Helpful Report

Posted 3 years ago

“How can I review you when I only joined yesterday ?”

Helpful Report

Posted 3 years ago

Hi Simon, the invite for you to leave a review is for feedback on how you found the service, if you break down in the future you will have the opportunity to review us again based on the experience you receive. We hope this has provided some clarification. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Hi I’m waiting for confirmation on new policy apparently your having problems sending e-mails to iCloud hopefully will be resolved soon as I can’t set up new password aswell thanks”

Helpful Report

Posted 3 years ago

Dear Lee, thank you for taking the time to comment and review. We have arranged for a member of staff to contact you to discuss and resolve this. If there's anything further, we can help you with, please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 3 years ago

“I signed up to Start Rescue as it was cheaper than upgrading my current AA membership which doesn't include home breakdown cover. After being unable to use my car due to a flat battery, Start Rescue promptly sent someone who got the vehicle going. I drove about 8 miles using a stretch of duel carriageway to try and rejuvenate the battery and parked up to do some shopping. However when I got back into my car it wouldn't start and I called the AA who replaced the battery. They identified that a new battery was needed immediately. From this experience, I can verify that Start Rescue are competitive in price but sadly let me down by NOT engaging someone who could provide thorough breakdown assistance.”

Helpful Report

Posted 3 years ago

Dear Benjamin, we're happy to hear that our cover and prices are competitive but are keen to investigate your breakdown experience. We've arranged for a Breakdown Supervisor to contact you and discuss this further If there is anything further, we can help you with then please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 3 years ago

“Broke down once in the whole time I have been with start rescue it was like the Spanish inquisition call handler got annoyed with me because I did not know where I was also I have asked for my cover to be sent to me by post but as of yet no sign of them that's why I scored only 2 stars”

Helpful Report

Posted 3 years ago

Hi Philip, we're sorry to find your comments. We can see we assisted you back in 2018, sorry to read you didn't experience the level of service you would expect, we will be looking into this further. When reporting a breakdown there are a number of necessary questions we need to ask to ensure we send out the appropriate recovery, we like to ensure our recovery technicians are equipt and able to deal with any special requirements our customers may have. Since reporting your breakdown in 2018 we now use "what3words" this is a great tool as it will identify a location within a 3m x 3m area, we hope this has given you some reassurance in the event you ever breakdown in the future. We can see we spoke to you yesterday regarding your documents being sent out to you, these should be with you next week, if for any reason you do not receive them then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website, and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Having been swayed by the recommendation of Which? I chose to buy a policy for the next year. I did not receive a confirmation email in order to access ‘customer lounge’. I did a live chat where the person told me that there are issues with at least 3 major service providers not receiving messages from Start Rescue…eventually the person said I would receive the paperwork in the post. Not a great start!”

Helpful Report

Posted 3 years ago

Hi Annabel, we are sorry for any inconvenience caused by not receiving your confirmation email. There is currently a third party that is experiencing a technical issue, and as a result, our outbound emails are now being affected from time to time. We are currently looking into other solutions to ensure our emails reach our customers. I can confirm your documents will be posted to you this week. If there is anything else we can help you with then please don't hesitate to contact us, one of our friendly representatives will always be more than happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Only used your service once, on a Sunday, flat battery, unhelpful operative said he would jump- start the car then leave me to drive to the nearest place to renew the battery - 7 miles away !!! I am female and over eighty. Better luck next time, I hope.”

Helpful Report

Posted 3 years ago

Hi startrescue.co.uk customer, thank you for taking the time to comment and leave a review. our recovery operators, and roadside technicians are trained to give the best advice, we can assure you on this occasion if you had broken down again on the way to the garage then assistance would have been provided. We hope this has provided some clarification. best wishes the startrescue.co.uk team.

Posted 3 years ago

“Took 4 hours for rescue”

Helpful Report

Posted 3 years ago

Dear Alan, we are sorry to find your comments, this is not the level of service we endeavour to provide our customers. We are keen to investigate this, to do so we need to speak to you via the telephone to be able to take you through security. Therefore, if you wish to discuss this further, please don't hesitate to contact our 24-hour breakdown team on 01206 785 999. Best wishes. The startrescue.co.uk Team.

Posted 3 years ago

“Couldnt change my password tried several times.the codes sent didn't work.had to phone in the end.”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for taking the time to comment and leave a review. We are sorry to hear that you experienced difficulty when trying to change your password and we can confirm that you have been able to successfully renew with us. As we have been able to identify your policy, we will review the issues you experienced trying to change your password internally and would like to thank you for bringing it to our attention. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department. With best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Everything appears OK except the making of future renewal automatic. If that requirement is not removed I will cancel the policy”

Helpful Report

Posted 3 years ago

Dear Norman, thank you for taking the time to comment and leave a review. Your policy is currently not set to automatically renew, if you wish to amend this then you can do so in your Customer Lounge online or by contacting our Customer Service Department. If there is anything further our team can help you with, all contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team

Posted 3 years ago

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