Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“This relates purely to RENEWAL, since I haven't had to make use of their rescue services. It is absolutely infuriating to be pestered with multiple emails and phone calls starting a month before renewal is due. I very nearly changed to a different provider because of this...”

Helpful Report

Posted 2 years ago

Dear Customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Extremely difficult to renew - website takes all the information, then provides no means to pay! Had to speak to them on the phone to get it done, which was a frustrating waste of time.”

Helpful Report

Posted 2 years ago

Dear Andrew, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 2 years ago

“Customer service needs to be more professional in dealing with customers. The girl I spoke with, was quite rude and put the phone down. I nearly didn't renew.”

Helpful Report

Posted 2 years ago

Dear David, we are sorry to find your comments and would like to thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future staff development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“It took 3 attempts to successfully take out a policy. The first 2x resulted in a very poor online experiences! Having got to the end of the app, it stopped working. I rang and was reassured that any money I had paid wouldn’t be taken. A day later I tried again and this time I managed to successfully take out a policy. The initial premium I had paid was unsurprisingly taken from my bank! The only reason I have awarded SR 2 stars and not 1 is that when I rang to complain, the person said ‘no problem - I will refund this money immediately.’ Again, it is 2 days later and I still haven’t received it. I do not accept the ‘5 working days’ excuse! If I send funds to someone it debits my account immediately and credits the other account equally immediately! So, not a valid reason! So, quite an unimpressive experience all in all. Hopefully if I ever need to call SR out, the performance will be far better than this.”

Helpful Report

Posted 2 years ago

Dear customer, we are sorry to find your comments. We would like to investigate your experience with our website further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Reviewing the renewal process only - very poor. Apparently I was on auto-renew however was not reminded prior to the renewal date so was not aware until the money was taken from my account. Checked my account and it said auto renewal was off so not sure what has happened. The only reason I havent complained is that the renewal price was cheap enough however I would have at least liked an opportunity to check first.”

Helpful Report

Posted 2 years ago

Dear Nicola, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“This review relates to the renewal process. I tried to renew on the web page attached to the email reminder. I attempted to renew several times, but the page did not appear to be working. On contacting the web-chat, I was told that there was a problem with the online service and was offered a call-back to make payment. I agreed, but requested that it should be in the afternoon as I had to go out to an appointment. On returning just before noon, I found a message on my answer machine from about an hour earlier saying I'd missed your call and asking me to call you back. I found this pretty annoying and it made me wonder about whether the product I was renewing was any better than the attempts to sell it. I tried to pay online the following day, but it was still unavailable. I then immediately received another call back and was told that the website was working normally... I paid online but am sceptical about what to expect if I need to call on StartRescue.”

Helpful Report

Posted 2 years ago

Dear Mr Thornewell, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00

Posted 2 years ago

“Disgusted email saying pmt automatic 30 days 14.30 pm been away return to email taken before that date, never gave permission find it sneaky underhand will not use again or recommend.”

Helpful Report

Posted 2 years ago

Dear MR Horsman, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Auto renew makes the process straightforward and you can do this without the fear of an increased price as start rescue offer a discount to loyal customers, the downside is the fact that start rescue offer free add-on insurances that all of a sudden terminate and due to the fact that my car insurance renews a month before my start rescue does I am now without legal protection.This could be added to my car insurance but the insurer wants to charge a £25 admin fee! Start rescue only advised me of this change at renewal, if they had sent a mail out when they made the decision to stop offering the legal protection I would have been able to have added it to my car insurance without incurring the admin fee. The score of 2* is I think a fair reflection of my treatment from start rescue this time around.It would have been a full 5* if they had been more mindful of their customers.”

Helpful Report

Posted 2 years ago

Dear Michael, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“My partner added me on her breakdown as had 2 cars and she didn't renew hers straight away and been with them for year and tried to charge he £68 not happy she will be going elsewhere”

Helpful Report

Posted 2 years ago

Dear Mr Welsh, we are sorry to find your comments and to see that we have lost a customer. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Wasn’t offered an option of adding a voucher code so didn’t get the 15% discount”

Helpful Report

Posted 2 years ago

“I must have sent 3 emails plus further 2 online forms t check if my renewals had gone through. However nobody seems to be responding apart from a phone call which I thought it wasn't any help at all as I was told I had to wait 2 days before the expiry date and that is when they can tell me if the renewal had gone through or not. Its not a very good system or good customer service hence my ratings above”

Helpful Report

Posted 2 years ago

Dear Matthew, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Great prices but hounded by text, emails and calls regarding renewal..if I had more time to free I would of considered switching for this very reason..I knew when it was due didn't need daily reminders Thank you”

Helpful Report

Posted 2 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“Disappointed with this renewal, just recommended you to work colleagues and now that you have withdrawn the Drivers Legal Protection after us dropping it from our car insurances we have had to waste time finding Legal Protection policies. Very poor performance on your part, we will be looking for alternative Breakdown insurance next year. Yours very disappointed policy holders”

Helpful Report

Posted 2 years ago

Dear Lynda, we're sorry to find your comments. Unfortunately due to a change in legislation we are unable to provide Legal Protection on any of our policies. More information on this can be found in the Main Changes document in their Customer Lounge and a copy of can also be found in your Policy Documentation. We are in the process of investigating alternatives. If you have further questions or queries, please don't hesitate to contact our Customer Services Department. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Been with them for years, never made a claim so far and yet nearly doubled premium this year. Not impressed.”

Helpful Report

Posted 2 years ago

Dear Neil, we're sorry to see your renewal price has increased. To confirm, our premiums are based on the age of the vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into a new age bracket, this will result in your premium increasing. If you are unhappy with your renewal price, we may be able to look into this for you, if you contact our Customer Service Team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 2 years ago

“Been a customer for 5y. Price online cheaper than auto renewal. Customer Services could not match the online price so had to cancel my policy and renew. Unnecessary admin work for both SR and myself. I have needed a call out twice over the years and was impressed with the process, time to arrive and the engineer.”

Helpful Report

Posted 2 years ago

“Had to try about 3 different bank cards. Could not renew and the next day was finally able to renew even though the website kept saying there was an error and I should try a different card. Almost lost a customer due to the poor service.”

Helpful Report

Posted 2 years ago

Dear David, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“My policy should have renewed automatically but didn’t the reason given was that my credit card on the system had expired in Jan 2019. I asked how had payment been taken in July 19 and 20 using this card?”

Helpful Report

Posted 2 years ago

Dear Mrs Wilson, we're sorry to find your comments. Please be advised that sometimes your bank can approve the payment if your account is still active. To confirm, we always send an email advising that your card has expired on the policy 31 days before the renewal is due. Additionally, your card details can be updated online in your Customer Lounge or over the telephone with our Customer Services Department. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“They didn't give me the chance to change my contract to a simpler and cheaper one. Just took my money and asked for a review.”

Helpful Report

Posted 2 years ago

Dear Mrs Izbicki, please be advised that we send your renewal quote via email 30 days before your renewal is due. If you want to amend your renewal quote, this can be done online in your Customer Lounge or over the telephone with our Customer Services Department. If you still would like to amend your policy, please don't hesitate to contact our Customer Services Department on 01206 655 000 Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Absolutely disgusted that you have increased your prices by 10%, was told because of the current climate. People have not been using their cars, but you have still had money and not had to pay for many call outs. This price increase is way above inflation, you should be ashamed of yourselves”

Helpful Report

Posted 2 years ago

“I received an email from you, saying RENEW YOUR BREAKDOWN COVER YOUR POLICY WITH US HAS EXPIRED So I did ? ------------------------------- Then I realised it was not due to expire till the 10th of October 2021 No822751 Something wrong with your computer ! or is it a new way of making money. Wasting my time and live chat Makes me very wary of renewing when the time comes ps why doe's it have Rate Start Rescue out of 5. TWICE”

Helpful Report

Posted 2 years ago

Dear Mr Boggett, we're sorry to find your comments. We believe them email you received to be in relation to a previous policy with us. We apologise for any confusion caused. If you have any further questions or queries, please don't hesitate to contact our Customer Services Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

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