Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“far too expensive. Unfortunately, I'm on hols in a few days and have no choice Not happy, you have doubled my premium. Ridiculous.”

Helpful Report

Posted 1 year ago

Hi Harry, thank you for taking the time to comment and leave a review, we can see you have since contacted us where we explained the reason for you increase in premium this year is due to the age of your vehicle, we were also able to lower your renewal price even further and you have since renewed with us. We hope we were able to provide you with some clarification, if however there is anything further we can help you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Although we have renewed this year we were not happy with the service during a call out, we had put 4 new tyres on the car a couple of months before. We were in Southsea when we got a puncture, called recovery and when the driver came he simply drove the car off the hotel car park onto the low loaded and took us to the tyre shop here we had to purchase a new tyre due to the repair man driving on a flat tyre even though there was a puncture repair kit in the boot. This cost me £100 not good, and then you put up my renewal by £6 to £40, not happy.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for getting in touch, we're sorry to hear of your experience, we have passed your comments to our Customer Services Team who will be in touch in due course. We would like to clarify that the reason your premium increase this year is due to your vehicle going into the next age category. However please be assured we always reward customer loyalty by ensuring you pay less than a new customer for a like for like quote. We hope we have provided some clarify, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Unnecessary “negotiation” process. Why not offer reasonable price from the start?”

Helpful Report

Posted 1 year ago

Hi David, we're sorry to find your comments, we would like to assure you that we always reward loyalty by applying a renewal savings, ensuring you pay less at renewal than a new customer, for a like for like policy. However we always welcome customers to get in touch if they are dissatisfied with their quote, we will always see if their is anything further we can do. We can see on this occasion, and as you mentioned, we were able to apply a further savings. If however there is anything else we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“increased charges but not 12 months cover, asked why , no answer as yet”

Helpful Report

Posted 1 year ago

Hi Terence, thank you for taking the time to comment and leave a review. We can see the reason for your increase in premium is due to your vehicle going into the next age category, we have also noticed that you have taken out two policies for the same vehicle with different levels of cover, we have been trying to contact you via telephone regarding this, however have been unsuccessful, we will try again tomorrow, if we are unable to make contact then we will send you an email. We also would like to clarify that both policies run for 12 months. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I only used the service once and the problem was not resolved, accidentally fixed it myself after the technician had left. Not very impressed . Renewed automatically”

Helpful Report

Posted 1 year ago

Hi Geoffrey, we're sorry to find your comments. From looking into your job we are unable to determine why your vehicle was unable to be repaired at your home address, however we are sorry that the service didn't meet your expectations on this occasion. If you would like this investigated further then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Wasn’t aware of renewal price until the money had been taken , far to expensive compared to last year , ripped off . Wouldn’t have renewed if I new how expensive it was”

Helpful Report

Posted 1 year ago

Hi David, thank you for your time on the phone earlier with one of our Customer Service Representatives, they explained that we sent you a 30-day renewal reminder email prior to your policy renewing. You informed us you are happy to keep your policy running, if however there is anything further we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I was taken to Start Rescue via a comparison site as they were the cheapest breakdown cover for our two cars, with the lowest excess fee. Whilst attempting to pay for the cover, the website crashed but the money was taken from my account. I emailed about this and received a call promptly to take more details and was told someone would get back to me. The following day someone did get back to me. They had reversed the payment and asked if I was happy. However, by this time my previous cover had lapsed and therefore our cars were not covered for over 24 hours. Luckily, no cover was needed during this time but I had paid for cover and not yet been refunded but remained uncovered. I was then offered to take out cover again and that I would be covered 24hours later. I feel due to the situation and the fact the the money had been taken from my account the 24hours should have been waived, however it was not. I also then had to pay more as they could not give me the same offer that I had opted for on the comparison site. That being said, communication was good and all of the call handlers were polite and seemed to really care about my situation even if they didn’t have the means to rectify as well as I would have hoped.”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, thank you for getting in touch, we would like to invite you to contact us as we would like to look into this further for you and try to resolve this matter to your satisfaction. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I had your state 5 or 6 identification questions.. too many.. more than a bank query... WHY SO MANY.. I wanted to make a quick acceptance of my renewal. this took far to long. as I was in a rush I renewed with you.. probably not next year”

Helpful Report

Posted 1 year ago

Hi Brian, thank you for getting in touch, in light of your comments we will review your experience and provide feedback where necessary, this is to ensure we provide the best possible service to our customers. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I paid to join but have not received any instructions on how to contact if I break down or need assistance”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thank you for taking the time to comment and leave a review. We tried contacting you today to discuss your review, unfortunately we didn't get through to you. We can see your new purchase email has been sent to you, however, has been unread, please check your spam and junk folders for our email, and if for any reason you are unable to locate it, please get in touch. Within the email it details the contact information for reporting a breakdown should you ever need it. We hope this has provided some clarity, if however there is anything further we can help with then please don't hesitate to contact us, one of our friendly representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I purchased a policy and believe it or not, they made it very easy to purchase it. There is no way I'm going to give 5 star rating of Start Rescue just for purchasing a policy. Send me a link to review it, if I've ever needed to use you, not request a review for just for purchasing the policy (as to me that's a little misleading and a little bit cunning)”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, we're glad you found the purchase process easy. We always welcome customer feedback and the invite to leave a review at this stage is for customers to review us based on how you found the general service, you will have the opportunity to review us again should you ever breakdown in the future. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Difficult to review as my only contact has been to pay the annual fee. I have not had confirmation of this and no further word. Previously(two years ago) my contact details were clear and Start Rescue was very helpful when I needed them. Am hoping for the same support now that I have become a member again”

Helpful Report

Posted 1 year ago

Hi Susan, thank you for leaving a review, we can see you have received your "new purchase email" however it currently stands as unread, please check your spam and junk folders, and if you are still unable to locate your email, please get in touch. We're glad to hear you experienced a good service when you contacted us previously. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I have not had a breakdown that required your services, so cannot comment on this. However, I was disappointed with the last quote you sent. Telling me that I am a 'loyal and valued customer' and then increasing the premium by 60% didn't add up for me! When I rang, I was told the quote could be reduced, giving me an increase of 36%, which I have accepted. But I don't feel like a valued customer! Perhaps with fuel costs as they currently are, you might consider investing in electric vehicles??”

Helpful Report

Posted 1 year ago

Hi Kathryn, thank you for taking the time to comment and leave a review. we're sorry to hear you were disappointed with your renewal quote. We do value our loyal customers and always include renewal savings at the renewal stage, ensuring you always pay less than a new customer for a like-for-a-like policy. However we always welcome customers to contact us if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. Please note our premiums are solely based on the age of the vehicle, we hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I did not use rescue over last one but the price is increased for nothing.”

Helpful Report

Posted 1 year ago

Hi Dewan, thank you for taking the time on the phone earlier with one of our Customer Service representatives. We explained that our prices are solely based on the age of the vehicle, and the reason your premium had gone up this year is due to your vehicle age entering the next age brcket. We are however glad we were able to review your premium and bring it down even further, we thank you for your loyal custom and wish you trouble-free motoring for the future. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“It is too soon for me to comment on your core business but the website is very professional and signing up proved to be trouble free.”

Helpful Report

Posted 1 year ago

“Expensive, compared with what else is available online. They take a long time to answer calls. Significant price hike, in the automatic renewal quote, from the previous year, despite not using their service, ever! If I hadn't been busy dealing with a very ill close relative, I would have contacted them to query the automatic renewal quote and gone elsewhere if they hadn't offered a discount to an existing customer. Stuck with them as policy has automatically renewed.”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, we're sorry to hear you feel our prices are not competitive, we would like to reassure you that we always reward loyalty at the renewal stage by applying renewal savings, ensuring you always pay less than a new customer for a like for like policy. Although we always apply renewal savings, we always welcome customers to get in touch with us if they are still dissatisfied with their quote, we will always look to see if there is anything further we can do. Please also be advised our policies have a 14 day cooling-off period where you can cancel your policy and receive a full refund providing no claim has been made. We hope this has provided you with some clarification. If however there is anything else we can help with then please don't hesitate to get in contact with us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“You can't get your web based renewal working correctly. No body knows whats going on and in general it's all too stressful for me. I question whether you actually provide anything usable, your customer services don't.”

Helpful Report

Posted 1 year ago

Hi startescue.co.uk customer, we're sorry to hear you've encountered difficulties with renewing your breakdown cover, we are keen to understand what difficulties you encountered. In order to do so we require further information from you, therefore please don't hesitate to contact one of our represntatives who will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Just purchase but not yet started the cover. So who knows what the service will be like. I shall change the ratings when I know more. M”

Helpful Report

Posted 1 year ago

“They could not find my policy . It took well over an hour to locate it before they could contact recovery. Once recovery were contacted - it was pretty quick”

Helpful Report

Posted 1 year ago

“How can I review you when I only joined yesterday ?”

Helpful Report

Posted 1 year ago

Hi Simon, the invite for you to leave a review is for feedback on how you found the service, if you break down in the future you will have the opportunity to review us again based on the experience you receive. We hope this has provided some clarification. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Hi I’m waiting for confirmation on new policy apparently your having problems sending e-mails to iCloud hopefully will be resolved soon as I can’t set up new password aswell thanks”

Helpful Report

Posted 1 year ago

Dear Lee, thank you for taking the time to comment and review. We have arranged for a member of staff to contact you to discuss and resolve this. If there's anything further, we can help you with, please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 1 year ago

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