Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback even if negative!I'm delighted that you are happy with our service, but obviously disappointed that you are unhappy with the product. We have had the ink independently tested by a laboratory and it withholds up to 50 laundry washes without fading on most fabrics (not wool). I am surprised that the ink is coming off so easily. I wonder if you could please send me some photos of stamped items so I can investigate. Do you use bleach or stain remover in your washing? If so, this might be why the ink is coming off. For best results please do bear in mind that for best results we recommend stamping on smooth flat fabrics such as care labels. Best wishes Francesca
“Extremely quick delivery. Love the stamp; it means my son (going into year R) can recongnose his name and the symbol he chose on his clothes really easily. Have managed to stamp all his clothes so quickly and also did his school bag and swimming hat! Have washed clothes once and all seems ok, but only time will tell with further washing. Very happy with purchase though; thanks Stamptastic!”
“Firstly the font is so so so much smaller than appeared on the example on the screen. Secondly it's very difficult to position the stamp in the right place in between the writing on the label. Keep ending up getting it over the writing above so it's illegible. And how do you stamp bottles!? I thought I could slowly stamp in a curve but what happens is that it smudges and again illegible.
I think I'll have to go back to sticky labels :((((”
Hello ,Â
Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
!I am sorry that you are disappointed with the font you chose. We have a print function (just under the icons bit) where customers are encouraged to print their design. This way they can see how their design looks in actual size and match up to care labels to see if it fits. We will review this function this year and try and see how we can make the print function more visible to customers.
As we mention in our FAQ's, we can't guarantee that the ink will work on plastic. Plastic manufacturers use different coatings and so whilst some customers report great results on plastic items, others do not.Â
The ink is best for fabric and the best place to stamp is on care labels.Â
I have offered a full refund by email but not received a response.
Best wishes Francesca
“The stamp is good just a shame that it doesn't come with white ink as well. The pen is absolutely useless as you cannot write with it without it turning into a complete mess & not being able to read it”
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Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
!I noticed that you gave us a 4 star review for service. If there is anything we can do to improve our customer service please let me know and I will discuss your feedback with Emma.Â
I am sorry you are disappointed with the pen. Perhaps you would like to return it to us so I can send a replacement to you. You may possibly have a faulty pen. We don't recommend the pen for really small areas because the nib is quite big, it is however very good for school shoes, bags and black trousers etc
We have offered a replacement pen by email but not received a reply.
Best wishes
Francesca
“Amazing product, will never buying anything else. Took me minutes to stamp all my 4 year olds school uniform.
Great value for money, arrived very quickly.”
“Fantastic, really quick and so easy to use. Ordered for my youngest with the intention of using up the other types of name labels that I had for my elder two children, but was so good I've already ordered for their names as well!”
