Thanks for taking the time to provide us with such lovely feedback. We are 2 mums who run the business around our kids and so find feedback really useful.
In an attempt to keep costs down we don't offer a storage holder but this is something that I will raise with my colleague.
Best regards
Francesca
Many thanks for your feedback on Feefo.
We work really hard on our customer service and pride ourselves in this and so are really disappointed that you think our advert is misleading.
You should have received a pop up when you placed your order to remind you to add an ink pad.
We are having a new website built and I will suggest that the pop up is clearer, so thanks for pointing this out.
I understand that you feel that our product is expensive but the ink pad lasts 2-3 years (sometimes longer) and provides over 2000 impressions. So cost per stamp is 1p which many of our customers think is a reasonable cost and even cheaper than labels :)
I have offered a full refund but yet to hear back from you.
Best regards
Francesca
Thanks for taking the time to provide us with such lovely feedback. We are 2 mums who run the business around our kids and so find feedback really useful.
In an attempt to keep costs down we don't offer a storage holder but this is something that I will raise with my colleague.
In our quest to find a white ink pad we found the white ink pen. We know you have to 'go over' the name a few times as the ink soaks into the material. It's much harder to mark white on a black material than the other way round. But we wanted to offer it to our customers as so many were asking for white ink!
Best regards
Francesca
