Dear Neha Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback given.I notice that you gave a 1 star for customer service. We received your order at 16:50 on 23rd July and dispatched the following day at 13:37. Please can you let me know your suggestions as to how to improve our service and I will discuss with my colleague Emma as to how we can make improvements. There are no notes on our system that you have been in touch regarding your order so I will be very happy to help you now.
Best wishesFrancesca
“It's been nearly two months, still haven't received the parcel. I have sent many emails to ask for help, but no one replyed. Now I just need a refund. If you can see this, pls email me back.”
Thank you for contacting us. Unfortunately very rarely international orders can be delayed or returned to us. I have refunded your order for you. Thank you for placing your new order. Best wishes Francesca
