“Great communications, my order didn't arrive after one week. I emailed Stamptastic and received a reply the same day and received my order pretty soon after.”
Many thanks for providing us with feedback on Feefo.
We emailed you within 8 hours to try and establish what was causing the problem
I'm really sorry you think our service was poor, although I am really pleased that you think that delivery was good.
I'm sorry that you the think the product is poor. We have had the ink independently tested by a laboratory so I am disappointed to hear that the ink has noticeably faded after 5 washes. We have sold over 10,000 ink pads and have not received any issues with the ink fading on fabric.
In my most recent email to you I have requested photos of the stamped items. As soon as I receive the photos we can investigate further.
Thanks again for your feedback. We value all feedback as it helps to improve our service.
Looking forward to hearing from you.
