Sourcing-IT Reviews

4.67 Rating 192 Reviews
96% of reviewers recommend Sourcing-IT

About Sourcing-IT: Sourcing-IT are an independent reseller of IT hardware established in 2007 specialising in delivery to Africa.

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Phone:
+44 (0) 118 973 6675

Email:
sales@sourcing-it.co.uk

Location:
Sourcing-IT Ltd.Unit 28 Murrell Green Business ParkLondon RoadHookHampshireRG27 9GRUnited Kingdom

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Within 5 Days
on-time delivery
100%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Featured Review
This review is set as featured by the company.
"The service was not only professional but also quite timely. We received our package within 2 days which is unheard of. Initially I thought the 2 days delivery window was all talk but they do keep their word. Pricing is also very competitive and I look forwarding to doing more business with them."
Thank you for your review! We pride ourselves on our delivery time to Kenya and are so pleased that you have allowed us the opportunitiy to prove ourselves. The feeling towards future business together is mutual - we look forward to the future.
What country are you located in? Kenya
Would you recommend Sourcing-IT to other people? yes
"Their customer service is great. They are quick in responding to quotation requests and queries. I was dealing with Jack who was responded quickly and followed up with emails and calls to find out if i had received his emails and if there were any queries. I would recommend Sourcing IT for their great customer service."
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"All is good"
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"I have a good experience with Sourcing-IT"
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"The service was great. Our account manager is spot on in responding to our follow up emails and feedback regarding delivery timelines. I believe that the inspection process should have taken a shorter time, but again, this was not entirely in Sourcing-IT's control. Great service with very good pricing!"
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Thank you for your review, I will make sure that Charley sees your comments on her service! With services we do have to rely on third parties and sometimes they can take longer than anticipated and we do try to be as accurate as possible with our delivery times in quotes. We look forward to further business in the future!
What country are you located in? Ghana
Would you recommend Sourcing-IT to other people? yes
"Order has delayed to the detriment of the end-user"
Helpful Report
Thank you for sending your comments, we obviously strive to make sure we correct any mishaps as quickly as possible. In this case, we are sorry for the delay caused after the shipment method needed to be changed from the method on the original quotation after we had dispatched the consignment. We are doing what we can to accelerate the return of the goods from the courier to us for re-shipment on to you. Thank you for your patience and custom and we hope to have this resolved as soon as possible.
What country are you located in? Cameroon
Would you recommend Sourcing-IT to other people? yes
"Be more precise concerning the time of delivery."
Helpful Report
Thank you for leaving your comments on our service, I am sorry that this consignment did not meet our delivery time estimate. We will be sure to find the break-down in the shipping process on this occassion in order to preempt any similar delays in the future for you and the rest of our clients.
What country are you located in? Nigeria
Would you recommend Sourcing-IT to other people? yes
"My items were not delivered as agreed due to circumstances that I understand were beyund control (the flight expected to deliver the cargo was filled). However, I believe this should have been communicated early enough to help me manage my client better. Asides that, every other thing was perfect. Regards,"
Helpful Report
Thanks for leaving your review. We apologise that your consigment was subject to a transit delay. As you mentioned, sometimes the flights become over-booked and cargo is offloaded in favour of passengers which is what had happened this time. We will be sure to improve on the communications between our clients and shipping partners to make sure any information that should be shared is passed on as quickly as possible.
"Sourcing-IT is timely and friendly in their dealings. They deliver on time and when you have any issue with any supply, they take care of it without any hassles. We also enjoy credit facility for a month, that is such a gracious act on their part. The staff go all the way to make sure we are satisfied."
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Thank you for your review, we are very pleased to hear that our service was well received and timely. We look forward to continuing our business with you!
What country are you located in? Nigeria
Would you recommend Sourcing-IT to other people? yes
"Much thanks to Charley, and her team. Much support will be appreciated from Sourcing-it.co.uk and also delivery time line can be improved upon. Above all, its been a wonderful experience transacting with you and your entire team. Mark, thanks."
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Thanks for leaving your review, I will be sure that Charley sees your comments! We strive to make sure our orders are delivered in our usual 24-48 hour service timeline and we apologise that it was later than anticipated on this occassion. We look forward to further business with you in the future!
What country are you located in? uganda
Would you recommend Sourcing-IT to other people? yes
"Very good customer care and they understand and value the customers"
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Thanks for leaving your review, it is great to hear you are satisfied with our service and we look forward to future business!
"the service was perfect , the marketing team was replying to e-mails very quickly , the delivery was on time and there was a huge flexibility for the payment , I wouldn't hesitate to work with sourcing IT once again ."
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"Everything was on point"
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"Delivered as promised."
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"Customer service is fine and ok. Parts were delivered on time though shipment was delayed by 2 days due to logistics. But service was generally good."
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"Good delivery so far."
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What country are you located in? Nigeria
Would you recommend Sourcing-IT to other people? yes
"Working with Sourcing IT as always Is a very professional and exciting process. Keep it up"
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What country are you located in? NIGERIA
Would you recommend Sourcing-IT to other people? yes
"sourcing IT has been very prompt in response to request and delivery of goods. i also appreciate the credit facility extended to us which has helped us to survive the payment period of some of our clients. our contacts also has been very considerate and wonderful. they share in our burden and ensure there is a way out. we have been dealing with Mark Reid; a fantastic man."
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"Swift response to rfqs and broad knowledge on products."
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"Great service with really fast reliable delivery!!"
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"When i first dealt with Sourcing-IT, i didn't expect their service will be such impressive. The turnout time for Quotes and deliveries are very minimal and they are too good to deal with. Thanks for the pace you keep and good luck guys."
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Sourcing-IT is rated 4.67 based on 192 reviews