Sourcing-IT Reviews

Name: Sourcing-IT
Address: Unit 9, Reading Road, Hook, Hampshire
Rating: 4.72

4.7 Rating 794 Reviews

96 %

of reviewers recommend Sourcing-IT

4.7

Based on 794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Sourcing-IT:

Sourcing-IT are an independent reseller of IT hardware established in 2004, specialising in rapid delivery and great pricing to Africa.

Visit Website

Phone:

(0)118 973 6675

Email:

sales@sourcing-it.co.uk

Location:

Unit 9,
Reading Road,
Hook
Hampshire
RG27 9DB

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Sourcing-IT 5 star review on 29th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good evening, the order that you delivered by dhl, I did not have a good experience with customs whose amount for customs clearance is more than half of the value of the purchase of the switches”

Helpful Report

Posted 8 months ago

Hello, thanks for your message. I apologise that you had fees which you did not anticipate from the authorities in Ivory Coast/Cote d'Ivoire. When we send via DHL this is on a DAP services (door-to-door, duties/taxes unpaid) and the receiver is liable to any applicable charges upon importation under their local laws and regulations. As much as we would like to help with such things, it is not something that we can control and we do expect our clients to be in the knowledge of their local import regulations and any requirements and/or fees that would be due on import. Whilse we do appreciate this is not an ideal situation for you, unfortunately there isn't anything we can do to assist as these charges are imposed by your country's government and this part of the process is outside of our jurisdication. When it comes to our service and offering we hope that you would give our team more than a 2-star rating, but if there are any further issues please definitely reach out to let us know. Apologies for your bad experience and have a great day.

Posted 8 months ago

“Delay on delivery”

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Posted 1 year ago

“We ordered cisco kit which took over 8 months to SIT warehoouse. By that time our local currency had depreciated significantly and so it was not possible to supply. We told SIT the same but they refused to listen and deducted about $800 from our account. It was very disappointing.”

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Posted 1 year ago

“Hi there , What we deplore in relation to our order is the lack of information and the many changes that there have been to our disadvantage. We were even blacklisted by the customer.”

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Posted 2 years ago

Thank you for your review, we are sorry about the issues with your order. Unfortunately, the suppliers was not able to fulfil the original order on time due to material shortages and manufacturing shortfalls. We offered several ways to mitigate this global problem, such as waiting longer for the equipment or supplying alternative equipment, which we eventually came to an agreement on. We always pass on all of the information given to us from the supply chain as soon as we receive it, unfortunately in this case we had no tangible updates from the supply chain until the bad news that the order would not be fulfilled on time. We did all that we could to resolve the situation, however we are at the mercy of the global material shortages and the manufacturer's own production issues - it wouldn't have mattered from where you bought this equipment, the end result would have been the same. Although this was not a satisfactory order, we do hope to make it up to you in the near future. Thank you.

Posted 2 years ago

Sourcing-IT is rated 4.7 based on 794 reviews