Sourcing-IT Reviews

Name: Sourcing-IT
Address: Unit 9, Reading Road, Hook, Hampshire
Rating: 4.71

4.7 Rating 679 Reviews

97 %

of reviewers recommend Sourcing-IT

4.7

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sourcing-IT:

Sourcing-IT are an independent reseller of IT hardware established in 2004, specialising in rapid delivery and great pricing to Africa.

Visit Website

Phone:

(0)118 973 6675

Email:

sales@sourcing-it.co.uk

Location:

Unit 9,
Reading Road,
Hook
Hampshire
RG27 9DB

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Sourcing-IT 4 star review on 1st February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sourcing IT has been responsive on our rfqs but Am doubting their pricing because of late we have incurred a huge loss as a result of overpricing and ended up loosing a client as well We have been dealing With Jack and Brandon”

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Posted 6 months ago

Good afternoon, thank you for taking the time to leave your comments. Upon investigation of your claim of over-pricing, we found that an admin error had meant that the total cost for 2 units of a part had been inputted as the unit price, essentially meaning that we had stock priced in our system at around double what it should have been. This explains why this stock was sat un-sold in our system for so long, nobody would want to buy it at that price under normal market conditions. With that being said, you did place the purchase order at this high price, as neither of us had noticed the price was not representative of market value, and we did fulfil the PO as per our system at the inflated prices. Once we had received your communication about the price problem after being questioned by your client, we immediately investigated the issue and we offered the resolution to refund/credit your company with the difference in order to rectify the situation, meaning that you have now received the stock for the correct price. We do appreicate very well that this leaves all parties in a less-that-ideal position, for which we apologise. We remain ready to help you and your colleagues with anything further that can help with your situation, and in the future with anything else you may need.

Posted 6 months ago

“Updates on orders take forever and also no response at all”

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Posted 8 months ago

“Delays in communications and RFQs. it would be nice to have quick turnaround time for our quotes/consignment requests and also delivery time lines. unlike we keep on reminding about the requests and consignments. Regards Syed”

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Posted 1 year ago

“It's good company I have to know, but I'm yet to rate the well since it this are first business we have done.”

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Posted 1 year ago

“timelines on quotations is a bit slow from your end”

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Posted 1 year ago

“Jack Clayton, very responsive. Our problem is lack of credit and are always looking for better terms. If we get your competitor with betters terms we bolt immediately”

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Posted 1 year ago

“Sales people are ok. Problem is Jacqueline's thrreats when one for some unavoidable reasons delays in payment. She is scary”

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Posted 2 years ago

Thank you for taking the time to leave your comments. We always do our very best to ensure our dispatches are within the quoted time, on this occasion we were unable to dispatch within our promised timeline because the agreed payment plan was not met and was very overdue. For financial reasons, this meant we were not able to dispatch until this was resolved. We apologise if you found Jaqueline "scary", but we are sure you appreciate the seriousness of ensuring we are able to pay our suppliers and being able to continue our business in a sustainable manner. We look forward to further business with your company.

Posted 2 years ago

“I have been working with Sourcing IT for a few years. The service has been great all the time. Except for the last shipment where i personally believe that the shipment has been wrongly handled.”

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Posted 3 years ago

“Satisfied”

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Posted 4 years ago

“The delay of delivery was a very bad. You have to improve it.”

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Posted 4 years ago

“The goods got delivered later than scheduled and no prior notice of the delay was communicated. Overall, the service is acceptable, will expect better service next time.”

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Posted 4 years ago

“Be more precise concerning the time of delivery.”

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Posted 4 years ago

Thank you for leaving your comments on our service, I am sorry that this consignment did not meet our delivery time estimate. We will be sure to find the break-down in the shipping process on this occassion in order to preempt any similar delays in the future for you and the rest of our clients.

Posted 4 years ago

“Have had pleasant experience with sourcing-it contact on technical specifications , not often on delivery but very good sometimes. Main concern is price competitiveness. We are always edged out with little markup because our buying price is already high. I hope we can have pricing to win all our deals.”

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Posted 4 years ago

“MUST IMPROVE THE SHIPPING PROCESS”

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Posted 5 years ago

“Good response time for RFQS”

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Posted 5 years ago

“You respond same day”

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Posted 5 years ago

Sourcing-IT is rated 4.7 based on 679 reviews