“Love the bugs, had seen them on the original creators site but they don't ship to the UK. Sorens house were great at contacting me and sorting an alternate, when one of the bugs I ordered was the last they had in stock and was damaged.”
“Most of the items are absolutely perfect but unfortunately few designs slip in quality and the items fall apart right after being put together…… little disappointing but hey that’s life”
Hi Ewelina,
Thanks for taking the time to leave us a review and I'm sorry to hear that you've had an issue. I've checked with customer services, and we don't appear to have a message from you regarding this? Please could you email support@sorenshouse.co.uk with the details, so that we can try to rectify this for you.
Best wishes,
Sally
“Customer service has been terrible. I have had to write 15 emails asking about my package that they cannot find that was ordered 6 weeks ago. There is no follow up or importance. They resent the package but somehow don’t have the tracking numbers? I will not buy from them again! Such a headache”
Hi Trystian,
Thanks for leaving us a review. As discussed over your email, your initial package is currently sat in the USPS depot in Chicago, and has been since June 10th, which is something totally out of our control. As discussed last Friday, your missing parcel has been resent with DHL and the tracking will be forwarded to you ASAP.
Best regards,
Sally
“I was struggling sleeping with my pregnancy & I decided to buy the bb hug me pillow based on reviews. It’s honestly so good & worth the money as now I’m sleeping. Yes it’s more than the usual price for a pillow but I have tried cheaper ones & they didn’t help.
Ordering from soren house was easy, had updates on order / delivery & delivered quickly l”
“I bought the shark wall mount for my boys bedroom, and it looks wonderful. It finishes the shark themed room off really well. So pleased and would recommend. Good service.”
