Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,767 Reviews

96 %

of reviewers recommend Soren's House

4.9

Based on 2,767 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 17th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the quality and look of my furniture!”

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“Lovely products and prompt service”

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“Beautiful things at good prices! Delivery was fast”

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“The kids LOVE their new table & chairs! Thank you ☺️”

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“High quality!”

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“Our granddaughter loved your beautiful table and chairs and I’m sure she and her new baby brother will have years of good use from them.”

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Thank you so much for posting this!! What a beautiful playroom, I am so happy that your Granddaughter loves them : )) Very best wishes, Sally

“I bought the Elhee bottle and it was missing the rim making it leak milk. A waste of money.”

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Hi Tamara, Thank you for leaving us a review of this item. I have just checked with customer services and we have had no contact from you regarding this issue. Someone will be in touch with you today so that we can make this right for you. Best wishes, Claire

“I was very disappointed in the actual mobile it is very flimsy and did not even come boxed But in a plastic wrapping I had thought for the price it would come in a box This is a present for my niece’s new baby”

Soren's House 1 star review on 5th January 2026

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Hi Susan, Thank you for leaving us a review of this item. These mobiles are handmade from Danish brand Gamcha and are normally outstanding quality. The mobiles are wrapped in cellophane and tied with a ribbon to avoid them getting tangled when posted. We despatch these to you in a Soren's House postal box and the cellophane protects any water damage en route. You are very welcome to return this item for a full refund. Best wishes, Claire

“Lovely selection of baby toys, teddies etc. to choose from fora gift for a colleague and friend who's recently had a baby. Was able to find a cute Miffy teddy and wooden rolling sheep toy suitable for a little one. Ordering and delivery was smooth.”

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“Lovely website with lots of variety”

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“Lovely Christmas stocking .Thank you”

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“Love the rocket looks great in my twins bedroom”

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“Amazing shop”

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“I can't comment on the product as it is a Christmas present. Despatched quite quickly but have an issue regarding the delivery. Went out on Thursday lunchtime at 1240 and noticed the item lying on the grass next to the road hidden from the house by a bush and nowhere near the front door (and we were in). Luckily it was dry but no notification it was delivered from the carrier or yourself.”

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Hello, Thank you for informing us about this. I can see that you were sent a shipping confirmation email from us with your tracking information 2 days before the delivery, it may have gone into spam? I am so sorry to hear that DPD delivered the item to a bush, this is absolutely not the service that we would expect from a courier. I will put forward a complaint regarding this. Huge apologies again. Best wishes, Claire

“Lovely company, great items at a fair price, delivery was as stated and communications were brilliant. I would certainly use again. ☺️”

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“A wonderful range of products and excellent customer service.”

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“I ordered and paid for a Kas Kopenhagen Junior bed on 20/5/25. According to the website delivery would be "approx four weeks". It is now over twelve weeks since I placed the order and paid in full and no delivery has taken place. I have received no unsolicitated or meaningful updates. I have put a review on Trustpilot and updated it. I am a very unhappy customer and my patience and understanding ran out weeks ago.”

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Hi Kate, I’m so sorry they you have experienced issues with this delivery. I can see that customer services have been in contact several times to update you, and I apologise deeply that you are still waiting for your bed. Items arrive damaged on very rare occasions, and I am so sorry that this has affected your delivery from us. I can see that customer services have previously offered compensation and also a free temporary bed. We are doing all that we can to get the replacement to you as soon as we can. I appreciate how frustrating this wait has been, please be assured that we will get your delivery to you as soon as it arrives with us. Kind regards, Sally

“I purchased the Jollein Vintage Bed Canopy in ivory and I am obsessed with it. It looks adorable hanging over baby's cot. Quality is perfect, colour is lovely and the handling from order to delivery was quick and efficient.”

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“Great website, bought 2 pairs of izipizi sunglasses and almost £10 off each pair, great value. Izipizi kids sunglasses are the best..”

Soren's House 5 star review on 30th July 2025

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“Product as expected/described, delivered on time with email updates. Only disappointing thing was the large amount of plastic tape on the box - please switch to sustainable paper tape asap.”

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Hi Michael, Thank you for leaving us a review! We have used paper tape and recyclable packaging at Soren's House for over 6 years. The item that you ordered was delivered directly from the supplier. I will pass on your feedback to them regarding the tape! Best wishes, Sally

“Claire and the team went above and beyond to help us receive the Oliver bunk beds before we emigrated. The turnaround was so fast and honestly we couldn’t be more thankful. So kind to make every effort to help us. Thank you.”

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Soren's House is rated 4.9 based on 2,767 reviews