Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.86

4.9 Rating 2,712 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great collection and service”

Helpful Report

“I have emailed three times now, regarding my Order #38986, I have received an email from Claire, saying my item was out of stock within an hour of my purchasing it. I replied back to say, thank you for letting me know, as my daughter only wants the pink bike, please can I get a full refund, as you no longer have the stock. I am yet to receive and update or my money back!! Please can someone contact me asap to let me know when I will receive my full refund. I am currently on maternity leave with a newborn baby and it’s Christmas, every penny counts to my little family. £134 is alot of money for me to lose.”

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Hi Chloe, Thank you for leaving us a review. As explained in our message on Friday your replies had filtered into spam. As soon as we received your voice message, this was resolved and refunded in full for you. Apologies again for any inconvenience caused. Best wishes, Soren's House

“Fantastic! Super quick delivery”

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“Withholding goods/ money/ unresponsive in contacting me I originally had a missing item from an order placed early august, they sent this out but was faulty. Since I have chased to find out where my replacement order is and was advised 2 weeks ago they would chase this up for me. Have since tried contacting them 2 or 3 times to chase order, ask for a refund and heard nothing. So very disappointed with service and still await to hear from them to resolve mid September. Date of experience: 14 August 2022”

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Hi Ashley, Thanks for the review. As explained, the replacement item was being delivered directly from the manufacturer, I am so sorry that this still hasn't arrived. This item has been refunded for you, apologies again for any disappointment. Best wishes, Soren's House

“My order arrived in a paper bag and the box inside was completely smashed. I’ve been contacting the customer service both via email and on the website but they never get back to me. I also returned the item but no news and haven’t received my refund yet. Absolutely shocking customer service. Please avoid this shop at any cost.”

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Hi Megumi, Thanks for taking the time to leave us a review. Are you sure this review was for us? Our email correspondence shows that the sneakers were being returned, as they were too small (I can see an email response from us on the 20th April, which may have gone into spam?). The refund was processed through Klarna, please let me know if there are any further issues. Best, Sally

“Got the bicycle for my little one . One tool was missing emailed for help no one so far helped me.”

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“Great range of products and delivered reqlly quickly!”

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“Quick delivery, excellent prices”

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“Great website, with really lovely gifts”

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“Awesome products”

Soren's House 5 star review on 3rd October 2021

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“Good quality product. Excellent delivery time.”

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“Excellent customer service.”

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“Products always come quickly, just like my useless husband”

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“Wonderful! Lovely products, great attention, perfect quality”

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“Speedy delivery and really competitive prices for branded products. Will deffo use again!”

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“Love sorenshouse as the collections and brands they have picked are very chic, including some niche brands like oioiooi etc. Quick delivery too.”

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“I ordered something from this company and it never arrived! 2 weeks I was still chasing for an update on it - not once did anyone apologise or actually do anything to try and sort it! Terrible company will never order from them again!”

Helpful Report

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Hi Iona, Thanks for leaving us a review. Your order is showing as delivered at your address on the 14th August, two days after your order was placed. I can see that we have emailed you 5 times over the last week regarding this, and a full refund has been issued. I am so sorry for any frustration that this may have caused, but very rarely parcels can go missing. Best wishes, Sally

“Beautiful products and packaging. Very fast dispatch, cheapest comparatively for the items I was searching for. Very excited to be using again!”

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“Beautiful shop for all things child related. Unique pieces from brands that are off the beaten track. And plenty of whimsical wonders to fuel little imaginations. If you think that having a child shouldn’t mean the end of beautiful things in your home then this is the shop for you.”

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“Lovely ‘Map of the world jigsaw’ which arrived in good time! I was struggling to find a nice jigsaw that was in stock to do during lockdown and stumbled across Soren’s House. I will definitely be purchasing from them again!”

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Soren's House is rated 4.9 based on 2,712 reviews