Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

“Ordered a crib at the end of Oct, didn’t receive a confirmation email although the money was taken out of my account right away. It took 4 and a half weeks for my order to arrive, and never received any emails to be able to track my order”

Helpful Report

Posted 2 years ago

Hi Mhairi, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 years ago

“I have not received my purchase and I’m very disappointed. Can someone please help me as to when I will receive it. Thank you”

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Posted 2 years ago

Hi Glenda, Thank you for taking the time to leave us a review. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“The delivery driver delivered the package to an unknown house so I never received the original package. After a lot of emails and process they finally sent some of my items out, which I have now received. But I am still waiting on one more item which I haven't had any updates on and have re-chased. Not a fun process to go through when you are 7/8 months pregnant and ordered this about two months ago now. I wouldn't use their website again.”

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Posted 2 years ago

Hi Rebecca, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Holly

Posted 2 years ago

“A few days after ordering this replacement part, I received a refund on my card with no notice or explanation from the company. Didn't bother reordering because with no other information, I assumed it would just happen again.”

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Posted 2 years ago

“I have received my product damaged. I sent an email, but I did not receive a new one or respond”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear that you have experienced an issue with your Snuz furniture. We do appreciate all feedback that we receive from our customers as this helps us to improve our service. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as quickly as possible. Best wishes Snuz CE Team

Posted 2 years ago

“Paid for next working day delivery for some pets that were missing and this arrived a day late. Doesn’t sound much but my girlfriend had gone into labour by this point. Customer service were very belligerent about saying the delivery aligned to to the terms and conditions but this didn’t meet my expectations in terms of next working day and would not refund the delivery charge”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Snuzpod 4 review Stunning looking item, but falsely advertised hence my 1 star review. The Mobile is not fit for purpose and it’s a very expensive add for it not to fit correctly. The reason behind my 1 star review is because of the very little attention to detail. This item is sold so you can take the bassinet with you around the house but what they fail to mention is that the £50 optional extra Mobile can only be used when the bassinet is on the base once you take it off the base the Mobile is then in the way and touches the floor and you are unable to use it to move around the house unless you get out tools to take it apart every time you move it which nobody would do. The response from Snuz was basically well just take it off when you want to move it. That’s not very helpful and when told to go back to where I purchased it from which was Pramworld that they should be able to give a refund. I got in touch with Pramworld who then emailed you guys, and then you guys we’re on the side with Pramworld saying that because you don’t state it can be moved around on the bassinet, then it hasn’t been miss sold. That’s a very easy get out clause just because you don’t state it can be used. Why would you presume that the customer would know this, the whole selling point to your item is that you can move it from room to room without the need to take the base, if that’s the case, don’t sell, optional extras that cannot be used You can’t expect to advertise an item that you can move freely around the house into different rooms and not mention the mobile cannot be attached. If you see by my photos, you will see it’s totally unusable. DO NOT buy the expensive mobile if you want to move it to different rooms.!! I will be leaving a detailed review On YouTube, TikTok, and instagram to make buyer aware.”

Helpful Report

Posted 3 years ago

Hi Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your SnuzPod. We completely understand how frustrating this must be. We do appreciate all feedback from our customers as this helps us to improve both our products and service. Your feedback will be passed onto the relevant department to be reviewed as soon as possible. Best wishes, Snuz

Posted 3 years ago

“Postage has taken ages, weeks longer than expected. Still waiting for parcel now.”

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Posted 3 years ago

Hi Victoria, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 3 years ago

“Product not received”

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Posted 3 years ago

Hi Jeanene, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 3 years ago

“This review is for Snuz online ordering system. I placed an order on the 30th October, and paid on that day. Today is 15th Nov, so over two weeks since order date. I received this link for survey, they know I bought stuff, they took the money BUT I have heard nothing else from the company- no order confirmation, no shipping details, let alone tracking. I have no idea what has happened to my order. I can't even contact customer service as there is no email address. This was international shipment to US, calling is really not an option. Snuz, really it can't be that difficult to have automatic order confirmation, fulfillment sent to customer- all other companies do it! And you claim to ship internationally and are open to international business, you can't just have a UK customer service number- how hard is it to have email for customer service? I order from Boden, Joules all the time with no problems, this has been a special experience. Extremely disappointed and unless I hear from you guys shortly, I will be reaching out to my credit card company for payment refund. Pratigya P.s- I also contacted your customer service via your online form.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your experience with Snuz. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as soon as possible. Best wishes, Snuz

Posted 3 years ago

“I can’t believe that this people send me an email asking for a review when they have flagged my payment twice…. I have lost money and time trying to buy in snuz.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are experiencing an issue with your payment. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 3 years ago

“We ordered the SnuzKot Skandi 2 Piece Nursery Furniture Set Slate. Today we made time to assembly it and found that the SnuzKot Skandi Changing Unit draw closures that go underneath each draw we’re stuck together. The reason is that they been packed into the boxes without the paint drying so they were stuck together and when we pulled them apart paint came off. It seems that the product was packed without proper quality check for the product to ensure that the paint is dry. I am very disappointed we spent half a day assembling the cot and changing unit. We would like for you to arrange for replacement bottom draw closures in slate colour to avoid the inconvenience of packing all the equipment and returning it. I am happy to provide pictures see below and video of how he damaged items look like. Please arrange for the replacements to be delivered at the same address as soon as possible”

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Posted 3 years ago

Hi Leslie, We are ever so sorry to hear that you've received your item in the condition and we completely understand any frustration and upset caused. I can assure you that this isn't a piece of regular feedback and we of course would like to get this resolved for you as soon as possible. Please contact our support team on direct@snuz.co.uk and a member of our customer experience team will get back to you in order to assist. Take care and best wishes - Snuz CE Team.

Posted 3 years ago

“Currently spent the best part of the evening trying to build this and still not manage to complete this. So cunningly enough I will be phoning customer services tomorrow as after several attempts the basket will not sit in and then the sides keeping coming apart”

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Posted 3 years ago

Hi Kishan, Thank you for taking the time to leave us a review. I am so sorry to hear that you have experienced a problem with the assembly of your Snuz furniture. Please contact our Customer Care Team on direct@snuz.co.uk or 01789 734021 and they can review this for you. Best wishes, Snuz CE Team

Posted 3 years ago

“My order is stuck somewhere in Tennessee and has been since the 15th. This happen before when my order came from scandiborn but at least I could email them I have nothing and the order should of been delivered. I hate FedEx not reliable . Please find my order”

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Posted 3 years ago

Hi Tracy, Thank you for taking the time to share your feedback. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand the disappointment that this has caused you. Please email our Customer Care Team on direct@snuz.co.uk and they can review this further for you. Best wishes, Snuz CS Team

Posted 3 years ago

“Ordered some toddler rails as baby was falling out of bed and waking us up. Paid for next day delivery.......nothing showed up. Called customer services said had been despatched but no delivery info. Offered to refund delivery charge and said would call back later to let me know where parcel was......no refund, no contact and 5 days later no product!”

Helpful Report

Posted 3 years ago

Hi Nicole, Thank you for leaving us a review. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand how disappointing this is for you. If you haven't received your order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 3 years ago

“The cots look amazing but the manufacturing of the kits is horrific. I’m so disappointed with how badly it’s mad. We recently order the toddler rails and it’s honestly the worst £50 I spent. I think we may need to buy a new bed as it’s not safe to have my child sleep in this.”

Helpful Report

Posted 3 years ago

Hi Heather, Thank you for sharing your feedback! I am so sorry to hear that you are unhappy with your Snuz furniture. I do want to reassure you that as a brand operating in the baby and child industry, we make the importance of safety an absolute priority and value the trust parents place in us to deliver safe products for their children above all else. Please email our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes, Snuz CS Team

Posted 3 years ago

“Assembled the furniture set on the 16 of May. After assembly noticed a very pungent plastic and synthetic smell, which differed from the normal unboxing of new furniture, no one can stay in the room with the furniture for more than 10min without causing a headache. Hence contacted Snuz support about the problem. I was informed that the furniture passes safety standards, and I should air the furniture to let the odour to dissipate. However, now more than a month has passed and I have aired the furniture all this time, the odour is still very pungent. This really makes me question whether this is a safety hazard for both pregnant woman and the newborn. Hope someone can investigate further into this issue, and will recommend families with children/newborn to stay away.”

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Posted 3 years ago

“Screw m is too short. Our screw m measures 16 mm, and is listed as 16 mm in the manual. The current version of the online manual lists a 20 mm screw, which would work. We literally bought this from John Lewis four days ago. To make things more fun, both screws have the same part number, PSP4014. Maybe you guys should hire an engineer and a technical writer.”

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Posted 4 years ago

“Ordered the cotbed and was very surprised to find that two of the key pieces were broken - clearly unsafe to be used in building an infant bed! It took over a month for the replacement part to be delivered (apparently the first replacement 'got lost'). The replacement part arrived in a filthy, damaged box and surprise surprise, was also damaged. We are, to date, still waiting for the problem to be resolved. Not what you would expect from an expensive piece of furniture and a reputable company like Snuz. Would not use them again.”

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Posted 5 years ago

“The delivery was fast which is nice but I'm absolutely appalled by the condition. Both items were extremely DIRTY... the packaging literally covered with dust! It's horrifying to even imagine a warehouse that stores baby items to be in this unhygienic condition. Also the white sheets are not white. I got the 3-piece set for the crib. The sheets are off-white/cream and the blanket has a tinge of purple.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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