Snuz Reviews

Name: Snuz
Rating: 4.18

4.2 Rating 287 Reviews

78 %

of reviewers recommend Snuz

4.2

Based on 287 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the SnuzKot Skandi 2 Piece Nursery Furniture Set Slate. Today we made time to assembly it and found that the SnuzKot Skandi Changing Unit draw closures that go underneath each draw we’re stuck together. The reason is that they been packed into the boxes without the paint drying so they were stuck together and when we pulled them apart paint came off. It seems that the product was packed without proper quality check for the product to ensure that the paint is dry. I am very disappointed we spent half a day assembling the cot and changing unit. We would like for you to arrange for replacement bottom draw closures in slate colour to avoid the inconvenience of packing all the equipment and returning it. I am happy to provide pictures see below and video of how he damaged items look like. Please arrange for the replacements to be delivered at the same address as soon as possible”

Helpful Report

Posted 1 year ago

Hi Leslie, We are ever so sorry to hear that you've received your item in the condition and we completely understand any frustration and upset caused. I can assure you that this isn't a piece of regular feedback and we of course would like to get this resolved for you as soon as possible. Please contact our support team on direct@snuz.co.uk and a member of our customer experience team will get back to you in order to assist. Take care and best wishes - Snuz CE Team.

Posted 1 year ago

“Currently spent the best part of the evening trying to build this and still not manage to complete this. So cunningly enough I will be phoning customer services tomorrow as after several attempts the basket will not sit in and then the sides keeping coming apart”

Helpful Report

Posted 1 year ago

Hi Kishan, Thank you for taking the time to leave us a review. I am so sorry to hear that you have experienced a problem with the assembly of your Snuz furniture. Please contact our Customer Care Team on direct@snuz.co.uk or 01789 734021 and they can review this for you. Best wishes, Snuz CE Team

Posted 1 year ago

“My order is stuck somewhere in Tennessee and has been since the 15th. This happen before when my order came from scandiborn but at least I could email them I have nothing and the order should of been delivered. I hate FedEx not reliable . Please find my order”

Helpful Report

Posted 1 year ago

Hi Tracy, Thank you for taking the time to share your feedback. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand the disappointment that this has caused you. Please email our Customer Care Team on direct@snuz.co.uk and they can review this further for you. Best wishes, Snuz CS Team

Posted 1 year ago

“Ordered some toddler rails as baby was falling out of bed and waking us up. Paid for next day delivery.......nothing showed up. Called customer services said had been despatched but no delivery info. Offered to refund delivery charge and said would call back later to let me know where parcel was......no refund, no contact and 5 days later no product!”

Helpful Report

Posted 1 year ago

Hi Nicole, Thank you for leaving us a review. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand how disappointing this is for you. If you haven't received your order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 1 year ago

“The cots look amazing but the manufacturing of the kits is horrific. I’m so disappointed with how badly it’s mad. We recently order the toddler rails and it’s honestly the worst £50 I spent. I think we may need to buy a new bed as it’s not safe to have my child sleep in this.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you for sharing your feedback! I am so sorry to hear that you are unhappy with your Snuz furniture. I do want to reassure you that as a brand operating in the baby and child industry, we make the importance of safety an absolute priority and value the trust parents place in us to deliver safe products for their children above all else. Please email our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes, Snuz CS Team

Posted 1 year ago

“Assembled the furniture set on the 16 of May. After assembly noticed a very pungent plastic and synthetic smell, which differed from the normal unboxing of new furniture, no one can stay in the room with the furniture for more than 10min without causing a headache. Hence contacted Snuz support about the problem. I was informed that the furniture passes safety standards, and I should air the furniture to let the odour to dissipate. However, now more than a month has passed and I have aired the furniture all this time, the odour is still very pungent. This really makes me question whether this is a safety hazard for both pregnant woman and the newborn. Hope someone can investigate further into this issue, and will recommend families with children/newborn to stay away.”

Helpful Report

Posted 1 year ago

“Screw m is too short. Our screw m measures 16 mm, and is listed as 16 mm in the manual. The current version of the online manual lists a 20 mm screw, which would work. We literally bought this from John Lewis four days ago. To make things more fun, both screws have the same part number, PSP4014. Maybe you guys should hire an engineer and a technical writer.”

Helpful Report

Posted 2 years ago

“Ordered the cotbed and was very surprised to find that two of the key pieces were broken - clearly unsafe to be used in building an infant bed! It took over a month for the replacement part to be delivered (apparently the first replacement 'got lost'). The replacement part arrived in a filthy, damaged box and surprise surprise, was also damaged. We are, to date, still waiting for the problem to be resolved. Not what you would expect from an expensive piece of furniture and a reputable company like Snuz. Would not use them again.”

Helpful Report

Posted 3 years ago

“The delivery was fast which is nice but I'm absolutely appalled by the condition. Both items were extremely DIRTY... the packaging literally covered with dust! It's horrifying to even imagine a warehouse that stores baby items to be in this unhygienic condition. Also the white sheets are not white. I got the 3-piece set for the crib. The sheets are off-white/cream and the blanket has a tinge of purple.”

Helpful Report

Posted 3 years ago

“delivery delayed to add insult to injury the company sent the wrong size. As the item arrived late it was too late to give the item as a present and we had to scramble to find something else in a short space of time which wasn't ideal and as we had already spent money on this item we had to spend even more on the gift we were giving as a replacement. Not impressed this company leaves a lot to be desired and will think twice before ordering from here again”

Helpful Report

Posted 5 years ago

“If i could give less than a 1 i would w3 purchased the snuz mode cot from mothercare as it looked great and it was grey and white the colour scheme we wanted once it was delivered and we opened it up tp put up the end panels and the trims were loose were it was jointed paint was scratched off so i contacted snuz and i admit customer service was great and fast and no squoble and sent us 2 replacement ends saying it would have been the delivery guy at fault, with workin away they were left in the boxes untouched for afew week we ordered the mattress which came no problem so thought get my brother to finish putting the cot up when hes finished some other work in the house hes a joiner i recived a phone call from him today sayin the cot is shocking its not leveling right so 2screws arent near the holes for them and every time hes screwed the screws its made the noise like the woods ready to split and other sections as hes doing it wood and paints splitting its shocking and this is coming from my brother whos a joiner by trade the past 25years if i could get my money back i would the first 3 photos are from the new parts rest from first time round”

Helpful Report

Posted 6 years ago

“I did not receive the order I had made as one item was missing. I sent you a complaint 3 days ago (with photos of the order that arrived) and I still have not heard anything from you. Please contact me the soonest possible on ameliakeane@gmail.com. Thank you Amelia Keane”

Helpful Report

Posted 6 years ago

“We ordered our Snuz Pod on Sunday 26th March. Allegedly it was going to be delivered on Thursday 30th March but the driver didn't knock on our door or leave a card and then again on Friday 31st March. A week after we ordered we still haven't received our Snuz Pod. Very concerning as our baby is due imminently and we've spent over £200. I need someone from Snuz Pod or U.K. Mail to sort this out because we're extremely frustrated. If I ever receive my Snuz Pod I'll happily review again.”

Helpful Report

Posted 7 years ago

Snuz is rated 4.2 based on 287 reviews