Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

4.1 Rating 313 Reviews

74 %

of reviewers recommend Snuz

4.1

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery delayed to add insult to injury the company sent the wrong size. As the item arrived late it was too late to give the item as a present and we had to scramble to find something else in a short space of time which wasn't ideal and as we had already spent money on this item we had to spend even more on the gift we were giving as a replacement. Not impressed this company leaves a lot to be desired and will think twice before ordering from here again”

Helpful Report

Posted 7 years ago

“If i could give less than a 1 i would w3 purchased the snuz mode cot from mothercare as it looked great and it was grey and white the colour scheme we wanted once it was delivered and we opened it up tp put up the end panels and the trims were loose were it was jointed paint was scratched off so i contacted snuz and i admit customer service was great and fast and no squoble and sent us 2 replacement ends saying it would have been the delivery guy at fault, with workin away they were left in the boxes untouched for afew week we ordered the mattress which came no problem so thought get my brother to finish putting the cot up when hes finished some other work in the house hes a joiner i recived a phone call from him today sayin the cot is shocking its not leveling right so 2screws arent near the holes for them and every time hes screwed the screws its made the noise like the woods ready to split and other sections as hes doing it wood and paints splitting its shocking and this is coming from my brother whos a joiner by trade the past 25years if i could get my money back i would the first 3 photos are from the new parts rest from first time round”

Helpful Report

Posted 7 years ago

“I did not receive the order I had made as one item was missing. I sent you a complaint 3 days ago (with photos of the order that arrived) and I still have not heard anything from you. Please contact me the soonest possible on ameliakeane@gmail.com. Thank you Amelia Keane”

Helpful Report

Posted 8 years ago

“We ordered our Snuz Pod on Sunday 26th March. Allegedly it was going to be delivered on Thursday 30th March but the driver didn't knock on our door or leave a card and then again on Friday 31st March. A week after we ordered we still haven't received our Snuz Pod. Very concerning as our baby is due imminently and we've spent over £200. I need someone from Snuz Pod or U.K. Mail to sort this out because we're extremely frustrated. If I ever receive my Snuz Pod I'll happily review again.”

Helpful Report

Posted 8 years ago

Snuz is rated 4.1 based on 313 reviews