Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,358 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road,
Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 5th October 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you mail the item you have to give the customer a tracking number to track the item, this is not done.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this feedback. I am sorry to hear that you did not receive your tracking information. Please send an email to sales@snakehive.co.uk with your order number and if you selected a tracked method of shipping at checkout, we will be able to confirm tracking information straight away for you. Kind Regards, Snakehive

Posted 5 years ago

“Unfortunately fixing the protector to my P20 proved very difficult. Snakehive were very helpful in sending me a replacement screen free of charge but I was unable to get it aligned correctly round the two cut out and it would not adhere properly to the phone screen. Additionally I am experiencing frequent miss keyed character entries which are at the edge of the screen, this is probably due to the protector being marginally narrower than the phone screen..this phone has a flat screen so there should be no problem with a good fit. My previous film screen protector did not have this problem. I also bought a Snakehive case for my phone at the same time which I am delighted with....excellent quality. Snakehive support staff tried very hard to resolve the problem.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave this feedback on your recent purchase and we are very sorry to hear of the issue you have experienced with your screen protector, although we are delighted to hear that you are enjoying your case and that our Customer Services team tried to resolve this for you. We will pass your feedback on to our supply team to look into. Kind Regards, Snakehive

Posted 5 years ago

“I haven't received the purchaced item yet. I Hope it Will arriverer in the nemt 2-3 dans. The reform it mus bedre 2 start. Kim Bertelsen.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave this feedback. Please send an e-mail to sales@snakehive.co.uk with your order details and we will be able to look into this for you.

Posted 5 years ago

“Product delivered quickly in good packaging. But product doesn’t complement all features of iPhone and Snakehive don’t make this clear. Therefore cannot recommend them”

Helpful Report

Posted 5 years ago

“The phone case (iPhone 11 pro max) was delivered quickly and in nice packaging. The overall product seems a decent build quality. However, when closing the case, it does not cause the phone screen to turn off-a feature that some other iPhone cases do have, and will therefore cause the battery to drain quicker. I was expecting a case that complements all the features of the iPhone.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you are disappointed with your case, however this is a design that has not been incorporated into our cases and it has not been advertised as such. However I will pass on this feedback to our design team to look into for future product development. Kind Regards, Elise

Posted 5 years ago

“Wallet is fine but phone plastic sleeve does not properly cover iPhone 8. Mute button and charging point are inaccessible.”

Helpful Report

Posted 5 years ago

“My family have Snakehive cases but I am sorry to say that I was rather disappointed with my case. I expected to be of more durable smooth black leather case but it turned out to be suede .After a few days of normal use it is already becoming scuffed and looking unsightly. It was not clear on your Website describing it as "Vintage" . I would not have purchased this case if I had known it was suede. It would be helpful if this is made clearer”

Helpful Report

Posted 5 years ago

“Product quality was poor value for money, and the phone holder does not detach from the wallet making awkward when using the phone.”

Helpful Report

Posted 5 years ago

“I spilled a drop of water on the case and it has taken off the dye”

Helpful Report

Posted 5 years ago

“Hello, in fact I am a little bit disappointed because I have not received the Vintage Plum Leather Wallet (for Samsung Galaxy S10e). Also, I have not received the DHL tracking number. Can you check on your side that the item was shipped? Best regards Bernard Greiner Bernard Greiner”

Helpful Report

Posted 5 years ago

“Good quality but the design isn’t perfect - with three cards in the slots the closing strap is too short for it to close easily. Also the matt leather marks quite easily.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you have experienced this issue with your case. Please feel free to contact our Customer Services team at: sales@snakehive.co.uk and they will be able to advise you with this issue. Kind Regards, Snakehive

Posted 5 years ago

“Ordered the phone case over a week ago and hoped to get it before Christmas. Understand it is a busy time of year but I have not received any updates on the status of the order?”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. I can confirm that your order was purchased on the 17th December and then processed and dispatched to you on the 18th December. We estimate delivery to Canada within 7-10 working days. Please do let our Customer Services team know if you have not received this item at: sales@snakehive.co.uk. Kind Regards, Snakehive

Posted 5 years ago

“I was very disappointed with the quality of this item. It arrived full of scratches, it look like it was shop soiled from being on display. It was not the quality expected at all. If it could arrive scratched so easily I do not believe it would weather use in a handbag.”

Helpful Report

Posted 5 years ago

“A lovely case, I can't fault the quality but unfortunately the design isn't working out for me. I didn't realise how much I used my phone, or its always on display, notifications at a glance or the time. I've purchased another case”

Helpful Report

Posted 5 years ago

“Still yet to receive my phone case so can't rate it at this stage”

Helpful Report

Posted 5 years ago

“I'm a bit disappointed with my phone case. It doesn't close tightly even with the magnetic clip. I wouldn't buy again.”

Helpful Report

Posted 5 years ago

“I still did not received it yet. This is the 7 day's now. To long .”

Helpful Report

Posted 5 years ago

“Wallet arrived quickly and looks very well made. Website says it holds 10 cards securely, but only holds 7. Not good enough as I need room for all 10. Cannot return as it was personalised.”

Helpful Report

Posted 5 years ago

“Good I haven't received my purchase, and it's been over 5 day's? Nor have I received any tracking updates as far as expected delivery time.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that your order has not arrived with you yet. I can see that your order was dispatched on the 30th November from our UK warehouse, we estimate delivery to the US in 5-10 working days. However please do feel free to contact our Customer Services team at: Salesk@snakehive.co.uk so they can look into this for you. Kind Regards, Elise

Posted 5 years ago

“Very disappointing as they advertised a 'Black Friday' deal which is meant to include a £5 e gift card via e-mail. Having not received this e-mail I contacted customer services who said this would be sorted. However, no e-mail / gift card arrived so again I contacted customer services who said they would forward the issue to their marketing team to resolve. I have still not received this gift card so, In my opinion, this Is false advertising. I was wanting to use the discount to purchase another item but would now not recommend the company.”

Helpful Report

Posted 5 years ago

Snakehive is rated 4.8 based on 29,358 reviews