Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

“I havn't received my package yet”

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Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you haven't received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to look into this for you. Kind Regards Snakehive

Posted 6 years ago

“Colour not as expected and stains/marks very easily”

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Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be able to help you with this. Kind Regards Georgie Snakehive

Posted 6 years ago

“Out of shape .ie Bowed in on sides .but couldnt fault the stitching or leather. Paid £18 only to see it advertised the next day for less than half what i had paid.”

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Posted 6 years ago

Thank you for taking the time to leave us a review. I can see that a member of our customers services team has in contact with you about the issue with your pouch but we have not heard back. We would be more than happy to replace this item for you. I can see that the pouch you have ordered is still at £18.95 on our website, we do have other size pouches for other models which may be in the sale. Please do feel free to contact our customer services team on sales@snakehive.co.uk and they would be more than happy to assist you further with these issues. Kind Regards Georgie Snakehive

Posted 6 years ago

“lovely product but wrong colour-hope it can be changed?”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am very sorry to hear that there was an issue with your order. Would you be able to email our customer services team on sales@snakehive .co.uk and they will be able to help you with this. Kind Regards Georgie Snakehive

Posted 6 years ago

“Purchased a P20 Lite screen protector - easy buying process and fast shipping (received next day) which was great, but unfortunately the product itself is pretty dire. Far too small for the screen (approx 2mm around each edge of the screen uncovered - customer service advises that all of their screen protectors are made like this on purpose and don't cover the edges of the device because of the "curved screen". Not sure if they've seen the P20 Lite but the screen isn't curved at the edges and the protector is unfortunately, undeniably just too small. It also doesn't remotely stick around the edges either, so looks pretty ridicuolous when the screen is off. A week in and it hasn't cracked yet though - silver linings haha!”

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Posted 6 years ago

“The case I bought does not shut correctly when one credit card and 3 bank notes are placed in it. The gap is too large for the magnet to hold correctly. I'd already remove the tag so not able to return for a refund.”

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Posted 6 years ago

Hi Alasdair, Thank you for taking the time to leave us a review. Would you be able to email our customer services team on sales@snakehive.co.uk and they would be more than happy to get this resolved for you. Kind Regards, Elise Customer Service Executive

Posted 6 years ago

“Purchased Vintage Black Leather Wallet - Apple iPhone XR Positives. Great service. Case was delivered very quickly. Case looks good and fits iPhone XR perfectly Negatives Took 1 minute for case to get dirty as it is suede rather than leather. Impossible to keep clean. Looks like I’ve had the case for 3 months not 3 days. Shutting case doesn’t turn screen off (iPad magnetic case does). Screen constantly covered in microfibres from cover. Case interferes with microphone when on so phonecall needs to be removed to get clarity on a call. All in all not happy at all with the product I bought and would recommend others to avoid.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced these issues with your case. Please do email our customer services team on sales@snakehive.co.uk and they will be able to assist you with this. Kind Regards Georgie Snakehive

Posted 6 years ago

“I got this one but wrong size. Got yellow one sent but disappointed with colour it’s more mustard then yellow”

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Posted 6 years ago

Hi Alasdair, Thank you for taking the time to leave us a review. Would you be able to email our customer services team on sales@snakehive.co.uk and they would be more than happy to get this resolved for you. Kind Regards, Elise Customer Service Executive

Posted 6 years ago

“Just had the phone cover for a couple of days and already the suede leather outer material looks well used and grubby. A well made product but not for a well used phone especially one used outdoors. I’ll be ordering a proper leather cover very shortly”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your case. Please do email our customer services team on sales@snakehive.co.uk and they will be able to assist you with this. Kind Regards Snakehive

Posted 6 years ago

“Product looks lovely and wallet part is good but no-one could hear me speaking on my iPhone 8. The plastic phone holder part is quite thick and interferes with the microphone so I was having to take the phone out of the case for it to work. I have now cut off this section of the plastic holder. The phone is still secure in the case and people can now hear me. It just seems design has won over function here.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your case. Please do email our customer services team on sales@snakehive.co.uk and they will be able to assist you with this. Kind Regards Snakehive

Posted 6 years ago

“You are a bit premature asking for a review as I haven't received the item ordered yet!!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am very sorry to hear that you have not received your order yet. Would you be able to email our customer services team on sales@snakehive.co.uk with your order number and delivery address and they can look into this for you. Kind Regards Georgie Snakehive

Posted 6 years ago

“I was really disappointed with the service. I ordered a cover for my new Iphone Xs, it didn't arrive after 8 days and when i asked about it they said I had to wait a full 10 working days plus weekends until they could refund me or send another. Its a shame, it's a nice product but they left me with a new phone and no cover for nearly two weeks because they wouldn't send another one out. In the end i just went and bought another because i needed to protect my new phone. Really short-sighted customer service.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your order. Please do email our customer services team on sales@snakehive.co.uk and they will be able to assist you with this. Kind Regards Snakehive

Posted 6 years ago

“Really pleased with appearance of iPhone case, however debating whether to return as am having problems with charging point. Line not quite in line, so very difficult to make connection.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We are very sorry to hear that there is an issue with your new phone case. Would you be able to email our customer services team on sales@snakehive.co.uk with some pictures of the issue and they can look into this for you? Kind Regards Georgie Snakehive

Posted 6 years ago

“People calling me can't hear me. I have to take my phone out of the cover. Defeats the object of the exercise. Disappointed.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We are very sorry to hear that there is an issue with your new phone case. Would you be able to email our customer services team on sales@snakehive.co.uk with some pictures of the issue and they can look into this for you? Kind Regards Georgie Snakehive

Posted 6 years ago

“Power socket opening too high- blocks connection. So frustrating, often not charging when think it’s connected. Otherwise good product.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We are very sorry to hear that there is an issue with your new phone case. Would you be able to email our customer services team on sales@snakehive.co.uk with some pictures of the issue and they can look into this for you? Kind Regards Georgie Snakehive

Posted 6 years ago

“Always the same, never enough room for cash”

Helpful Report

Posted 6 years ago

Hi Shaun, Thank you for taking the time to leave us a review. We are very sorry to hear that there is an issue with your new phone case. Would you be able to email our customer services team on sales@snakehive.co.uk and they can look into this for you? Kind Regards Georgie

Posted 6 years ago

“The card holders are very tight and difficult to use even for one card and the plastic case which holds the phone in is poorly molded so that a number of my chargers eg Belkin can no longer be used because the case prevents adequate contact to give charge. Colour nice. But these details make it a poor product.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced an issue with your case. If you would like to contact us at sales@snakehive.co.uk so we can look into this for you. Kind Regards, Elise Customer Service Executive

Posted 6 years ago

“The product is good and works well, but there was a problem with Snakehive's software and so I did not get the product in time for Christmas which was disappointing when I ordered a couple of weeks before.”

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Posted 6 years ago

“The first product I ordered - a screen protector for my hawaii honor 9,was damaged when I opened it out of the packaging on arrival. The team were quick to send out another replacement--good communication and prompt correction of the issue, however the product finally arriving onto the screen on my phone is too small! It doesn't stretch to the sides of the screen. Bit of a hazard still exposing parts of the screen and constantly wiping stuff away from the edges. Thanks snakehive but the products could be better for the price.”

Helpful Report

Posted 6 years ago

Hi Sarah, Thank you for taking the time to leave us a review. Would you be able to send us a picture of the issue to sales@snakehive.co.uk and we can get this sorted for you? Kind Regards Georgie

Posted 6 years ago

“Really disappointed. I’d previously bought 2 cases from here and they were real leather and very good. I repeat purchased and my product arrived in suede!! All the dirt sticks to it. Its not good for a builder, it’s already ruined and not had it a week. The previous case just wiped clean.”

Helpful Report

Posted 6 years ago

Hi Maria, Thank you for taking the time to leave us a review. Would you be able to send us an email on sales@snakehive.co.uk and we can have a look into this issue for you? Kind Regards Georgie

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Snakehive Reviews