Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This a well made quality item but the suede finish is a pain. It causes all sorts problems trying to put it into a pocket and more trying to take it out. I wouldn't buy another for that reason alone.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do feel free to contact our Customer Services team at sales@snakehive.co.uk if you have any enquiries. Kind Regards, Snakehive

Posted 3 years ago

“Snake hive is efficient, nice packaging & good website. Would use again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do feel free to contact our Customer Services team if you have any enquiries: sales@snakehive.co.uk Kind Regards, Snakehive

Posted 3 years ago

“company seems okay but products seem poorly designed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and I am very sorry to hear that you have experienced an issue with your order. We would really appreciate some more feedback so that we can look into this and get this resolved for you so please do contact our Customer Services team at sales@snakehive.co.uk with your order details. Kind Regards, Snakehive

Posted 3 years ago

“The customer service was quite arrogant until a mistake was actually made (due to the reasons I told beforehand) and I had to contact them again for the mistake to be actually fixed, afterwards the tone was nicer and the mistake was fixed quickly.”

Helpful Report

Posted 3 years ago

“Good quality but let down by the phone holder which makes it difficult to use the side buttons”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Please do send your order details to our Customer Services team at sales@snakehive.co.uk who will be able to get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“The problem is the plastic case it’s not thick enough.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. We are so sorry to hear that you are not satisfied with your new case! Please do send our Customer Services team an email at sales@snakehive.co.uk and they will be able to get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“Quite disappointed as suede shoes every mark therefore starts to look grubby quickly. The magnet starts to look very prominent and dirty. Would have been better in smooth leather.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do contact our Customer Services team at sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 3 years ago

“Lovely case but it won't allow wireless charging ??? Must b to do with the stiffening inside the leather exterior. I sent the charging pad back !!!”

Helpful Report

Posted 4 years ago

Thank you for your taking the time to leave us this feedback on your recent purchase with us, however we are very sorry to hear that you are unable to use your wireless charger whilst using your case. Please can you send an email to our Customer Service team at sales@snakehive.co.uk with your order details and we will be able to get this resolved satisfactorily for you. Kind Regards, Snakehive

Posted 4 years ago

“Bought the pink wallet case and I like the case but it does not fold back on itself very well which isn’t great when typing as it’s not easy to hold it back and type”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. As the leather is a new and natural product, this will be quite stiff to start off with however over time the leather will become more supple and pliable so that you can fold the case back. Please do contact our Customer Services team at sales@snakehive.co.uk if you have any enquiries. Kind Regards, Snakehive

Posted 4 years ago

“Delighted with the leather cover, but the screen protector is not sensitive enough, despite the very careful initial application.”

Helpful Report

Posted 4 years ago

“It’s okay. Card slots are really tight, and with 3 cards in it doesn’t want to shut properly. I’m sure it will loosen up. Only really bought it as I could no longer get a book book for my phone.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you have experienced an issue with the card slots on your case. As our leather cases are a natural product and because the case is new, it will be stiff to start off with however with use and over time, the leather will become more soft and pliable. Please do contact our Customer Services team at sales@snakehive.co.uk if you have any enquiries. Kind Regards, Snakehive

Posted 4 years ago

“It’s a lovely case nothing wrong with it, it’s just a bit too bulky for me, but lovely case”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you find your case too bulky. Please do feel free to send our Customer Services team an email at sales@snakehive.co.uk and we will do our best to help resolve this for you. Kind Regards, Snakehive

Posted 4 years ago

“The design is great, perfect fit, stylish and safe for the phone. However I was disappointed with the leather. I’m not sure if I read it wrong but I wasn’t expecting a suede finish. I had a yellow leather wallet once which lasted years and didn’t mark. I’ve had my phone case a few days and it already has marks on it. I don’t think it will look good for long, whereas a less permeable leather surface would have. It seems obvious for something that is going to be handled all the time.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do send an email to our Customer Services team at sales@snakehive.co.uk and we will be able to advise with some cleaning tips for you. Kind Regards, Snakehive

Posted 4 years ago

“The case is fine nothing wrong with it, but unfortunately too bulky for me.”

Helpful Report

Posted 4 years ago

“The initials on the cover I put on the order was graphite so was disappointed when arrived.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you are disappointed with your purchase, I have checked your order and can confirm that your personalisation should be in "Natural" colouring. Please can you send us some photos of your case to sales@snakehive.co.uk so that our Customer Services team can get this resolved for you. Kind Regards, Snakehive

Posted 4 years ago

“Good product as I have purchased Before but I was sure that I ordered the initials in black and not neutral but I had no way of checking my original order to see if the mistake was mine or Snakehive”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us your feedback on your recent purchase with us. I can confirm that the only colours we offer for personalisation are: Natural / Ambient Gold / Rose Gold / Polished Silver. We do not offer Black personalisation at this time. We hope that you are enjoying your case however please do contact our Customer Services team at sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 4 years ago

“The case for the Hauwei P30 Pro is beautiful inside, unfortunately I can’t say the same for the outside with the suede covering - less than a week in and it’s looking a bit worn and scruffy already. I can’t see me keeping it long term before I change it for something else.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do contact our Customer Services team at sales@snakehive.co.uk and we will be able to advise with some cleaning tips for you. Kind Regards, Snakehive

Posted 4 years ago

“The fabric is not brilliant. A leather case would be better.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I have looked into your order and can confirm that the item you ordered is the Vintage Burnt Orange Leather Wallet - Apple iPhone XR. I do apologise that you are not satisfied with the finish of your case however I can confirm that the case you have ordered is made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. If you have any further enquiries relating to your purchase please do feel free to contact our Customer Services team at sales@snakehive.co.uk. Kind Regards, Snakehive

Posted 4 years ago

“I find it to bulky.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am sorry to hear that you find your case too bulky. Please do feel free to contact our Customer Services team at sales@snakehive.co.uk and we can certainly try to get this resolved for you. Kind Regards, Snakehive

Posted 4 years ago

“On 9th March I ordered Vintage Navy Leather Wallet - Apple iPhone 5/5S/SE, but until today 19th March I have not received the package. This could be due to the Corona-VID19 virus.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your purchase with us. I can confirm that your order was shipped from our UK warehouse on the 9th March. We anticipate delivery to Spain within 4 - 8 working days. Today is the last working day so hopefully it should be with you very soon, however please do feel free to contact our Customer Services team at sales@snakehive.co.uk who will be able to look into this for you. Kind Regards, Snakehive

Posted 4 years ago

Snakehive is rated 4.8 based on 29,338 reviews