Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,339 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,339 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got an email one week ago to state that my order was on its way. It took 8 days to arrive!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. I can confirm that your order was processed and dispatched to you on the 30th December. We estimate delivery to Ireland in 4-7 working days. Please do feel free to contact our Customer Services team at: sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 4 years ago

“Despite being sold as a wallet for my samsung galaxy s10e I found it to be a rather tight fit with the plastic base being slightly too small for this phone. The holes for the sockets on the phone do not line up as well as they should which means that I have to remove the phone from the wallet to enable me to plug its charging cable in.. The top right hand corner of the plastic holder does not look as it should and only just holds the phone in place. It also has an overpowering smell of pvc which I dislike. Should have been better than this.”

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Posted 4 years ago

“The cover arrived quickly and well packaged. However the top part of the cover does not fold in line with the bottom part. Not miles out but not perfect.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you have experienced this issue with your case. Please feel free to send our Customer Services team an email at: sales@snakehive.co.uk along with a photograph and your order number so they can resolve this issue for you as soon as possible. Kind Regards, Elise

Posted 4 years ago

“Arrived quite quickly.The cover is slightly disappointing. The colour comes off on to my fingers and after just a few days use it’s looking more worn than I would have liked.”

Helpful Report

Posted 4 years ago

“I was very disappointed to find the item was not the colour I ordered and it was a gift so I didn’t know that before it was opened - not very impressed by my first order from you .”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you are disappointed with the colour of your case once it arrived. We endeavour to ensure the colours on the website match the true colours of the products. If you would like to contact our Customer Services at: Sales@snakehive.co.uk so they will be able to look into this and have a replacement case sent out to you as soon as possible. I will also mention this to our web and photography team to look into amending as soon as possible. Kind Regards, Elise

Posted 4 years ago

“The phone case is good quality but sadly I did not receive the glass screen protector promised in the deal as it transpired that they did not offer one for my particular phone. Sadly they say they are not expecting them and have not offered me anything else as an alternative.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you were unable to claim for a matching screen protector, however I can see that we did offer an alternative screen protector if you wanted to gift this to someone. Kind Regards, Snakehive

Posted 4 years ago

“I ordered a wallet designed to house the iPhone 6 and 6S, but it did not fit my 6S because the camera aperture positioning was not compatible with the position of the camera. I am returning the item and trust a replacement will be satisfactory.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase. We are sorry to hear that you have experienced this issue with your case. If you would like to send our Customer Services team an email at: sales@snakehive.co.uk so they can advise you further with this issue. Kind Regards, Elise Snakehive

Posted 4 years ago

“Solid, quality, a bit on heavier side but works for me - reassurance my phone is protected. 3 useful spaces for cards and plus extra pocket - all I need. My fav grey was sold out, went for the navy - elegant and nice colours. V happy”

Helpful Report

Posted 4 years ago

“Did not receive yet”

Helpful Report

Posted 4 years ago

“I cannot fault the service. Delivery was timely. Neither can I fault the quality of the product. The problem I have is that I would describe the outer finish of the case to be suede rather than leather. Consequently, it marks very easily and I am sure will look quite scruffy within a few weeks. I would not have purchased had I realised this.”

Helpful Report

Posted 4 years ago

“Closing part doesn’t sit flush with the phone , it curves up at each end”

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Posted 4 years ago

“I am trying to get used to the new style phone carrier recently purchased. I find it difficult to use for normal phone calls due to the shape. I have previously had an over the top holder which i preferred”

Helpful Report

Posted 4 years ago

“Nicely made case a bit tight for my iphone 6- case is very stiff ,i ordered vintage black leather but it is more of a suede feel so gets dirty really quick”

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Posted 4 years ago

“I’ve only given it 3stars because I received it on the Saturday after Black Friday. Their black Friday deal included £25 worth of extras. I lost out because I should of waited but I’m still peeved. It’s a really nice case,my only gripe with the case is the strap as it’s too short when you have 3 cards and a bit of money in it.”

Helpful Report

Posted 4 years ago

“Unfortunately the outside front of the case was badly scuffed”

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Posted 4 years ago

“Very helpful and speedy advice given when asked, products arrive in good time fairly minimally packaged - less unrecyclable plastic would be good, but considerably better than many companies.”

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Posted 4 years ago

“Slightly too bulky for me”

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Posted 4 years ago

“It’s a great product - have had a number of iPhone covers but have to say I’m disappointed with the colour of this recent purchase. Billed as ‘burnt orange’ and displayed as a bright vibrant hue of orange on the website, the item that arrived was a mucky clay colour.”

Helpful Report

Posted 4 years ago

“Not too sure about my second case. It feels and smells like plastic, totally different from the first one I bought, which was genuine leather”

Helpful Report

Posted 4 years ago

“Good quality case but I feel the magnet isn’t big enough for this case. So closing isn’t great. iPhone 11. Shame!!! Very expensive case.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 4 years ago

Snakehive is rated 4.8 based on 29,339 reviews