Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 804 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 804 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I’ll definitely be using your service again!! Thank You 😊”

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Posted 9 months ago

“Excellent service all round! Can highly recommend this company”

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Posted 10 months ago

“Very straightforward instructions. testing does not take long. free delivery and pickup”

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Posted 10 months ago

“Efficient service throughout many thanks.”

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Posted 10 months ago

“Very happy with the service, would definitely recommend Smartwater.”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“This is such an easy and affordable way to test for legionella compliance for all small businesses. Kept up to date with progress of test and certificate sent for download. Highly recommend.”

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Posted 10 months ago

“Your service in getting the test results back to me was OK but your website is a nightmare to use! I wouldn't use you again because the website is so bad.”

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Posted 10 months ago

Hi Michael, I'm very sorry to hear that. Our website is used by hundreds of people every day and we haven't received that feedback before. What in particular did you not like? I would be very interested in your comments as maybe we can fix it.

Posted 10 months ago

“Does what it says on the tin!”

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Posted 10 months ago

“Excellent service!”

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Posted 10 months ago

“Great service. So easy to do the testing and everything done exactly as they said it would. Highly recommend.”

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Posted 10 months ago

“Very easy to use website & ordering system. However, the couriers you use to collect the samples are far from competent. They sat on the roadside and took a photo of the building, insisting that there was no one here to collect from. Then tried to charge us. We have CCTV & were able to check & clarify that no courier knocked to collect the sample. The next day, same company came to collect even though it had then been sent by post....i'd change the company as they put you in a bad light.”

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Posted 10 months ago

“The process steps to follow were very clear and the entire process was completed as described. A good and efficient service. Have used before and would use again.”

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Posted 10 months ago

“Great instructions and really simple to carry out. Good options for returning sample!! Highly recommend.”

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Posted 10 months ago

“Professional & efficient”

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Posted 10 months ago

“Hi. I have not received an email certificate. Can you help with that? Thanks”

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Posted 10 months ago

“Great advice, fast service.”

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Posted 10 months ago

“5outof5😀 will definitely use next year again...”

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Posted 10 months ago

“Not very helpful Having to pay for a hard copy certificate to be sent out and no one answer the phone with any queries”

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Posted 10 months ago

We're confused by your review; You had the option to buy a hard copy certificate during the checkout but you chose not to. We are quite happy to send you a hard copy certificate after the event but we charge a small amount for doing so (the same amount as we charge if you ordered one whilst placing your original order). To then provide a negative review is very harsh and unfair. Additionally all our calls are logged and we have not received any from you and neither have you left a message so we could call you back. Very bewildering!

Posted 10 months ago

“This was a new requirement for me as a new landlord, I found the instructions easy to follow and the outcome satisfactory.”

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Posted 10 months ago

Smartwater Testing Ltd is rated 4.9 based on 804 reviews