How would you rate
Smartwater Testing Ltd?
"It might have been a hidden menace in a sheltered house for the elderly, so a clear result was very encouraging, especially as it is an old house."
"Process was simple from original internet search through to returning sample for lab testing."
"Very simple process, cost effective and great customer service"
"Testing was done as per stated on website, fast and efficient, certificate provided. could not be easier."
"The collecting instructions were very good, and means of posting made simple"
"Super quick service, simple instructions, would recommend."
"Very easy transaction - clear instructions - kit comes complete with return postage pouch"
"All the contact I had with Smart Water was very good and helpful, especially as we had big issues with the courier not collecting the sample when arranged and then going to the wrong premises - this may need to be looked at as it would have been helpful to have had direct contact with the courier to guide them to the right location."
Thank you very much for your feedback. The courier issue was unfortunate I apologise for this. However much we try human error is unavoidable and as couriers are, understandably, reluctant to provide individual driver contact details we will always act quickly to work with the courier and rectify any issues as we did in your case. Thank you once again for your much appreciated business and feedback.
Posted 1 year ago
"Good efficient service thank you"
"very easy and straight forward to do. Certificate emailed promptly"