Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.84

4.8 Rating 951 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.8

Based on 951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My water sample was tested by Smartwater for Legionella at the beginning of August 2024. Smartwater sent me an email stating that the test had been carried out and a certificate would be sent to me by email. The email was not sent to me. I am a landlord and it is a legal requirement for me to ensure that my property that is let to tenants has wholesome water.. I need a certificate Legionella sample ref. UAN16557SWT/ Address - 50 Tarmangie Drive.”

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Posted 10 months ago

“The wrong site address always shows up on your website, they all show as the same site even when I put the correct address in when ordering. I have also not received the certificate, overall a poor experience compared to my other orders.”

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Posted 11 months ago

Hi Elliot, we were trying to rectify your error via live chat when you left us a negative review. Hardly fair as it was a quick fix

Posted 11 months ago

“Your service in getting the test results back to me was OK but your website is a nightmare to use! I wouldn't use you again because the website is so bad.”

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Posted 2 years ago

Hi Michael, I'm very sorry to hear that. Our website is used by hundreds of people every day and we haven't received that feedback before. What in particular did you not like? I would be very interested in your comments as maybe we can fix it.

Posted 2 years ago

“Ordered the kit on the 10/2/2021. Sent my samples off shortly after that and still haven't heard back if all is ok. Had an email on 16/03/2021 (over a month later!) stating they had received the package but that's it. Don't think I will be using them again as it has taken over 2 months to complete when they advertise it takes 2 weeks!”

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Posted 4 years ago

Hi, your sample was received on 16th March and the certificate issued on 26th March; 10 days. All our samples are delivered to our lab the next working day so you could not have posted your sample until 15th March. I'm sorry you are not happy but the service provided to you is as advertised.

Posted 4 years ago

“I think a postal service is a good idea but after nearly 4 weeks I had to contact the company to get our results. When I did they were responsive and I got them the same day. However the service promised results in 2 weeks and I wasn’t expecting to have to chase them.”

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Posted 4 years ago

“I have to say that whilst the purchase of the kit was easy - the subsequent communication with you to arrange the collection of the samples was not good. The automated service on the website did not work and other forms of communication were fruitless. It took many attempts and several days to resolve this. Fortunately we make it a practice not to sample our supply until we have organised a collection date - if we had the the collection would have exceeded best practice collection period. The issuing of the certificate was completed efficiently”

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Posted 5 years ago

Hi Tony, thank you for your feedback and I'm very sorry you had some issues. The automated collection booking system on our website does work (it's used numerous times a day) but maybe you have an internal filter that blocks it from opening? We've known this to be the case previously. The instructions that are included in the testing kit also provide an email address in order to book a collection which you used and you asked us to book to a collection for the following day which we did. I'm not sure why you say, therefore, that other forms of communication were fruitless and it took several days to resolve? That appears to simply not be true.

Posted 5 years ago

“Everything seemed to go right until I didn't get my water test certificate within the expected time frame. I eventually contacted the office which seemed to kick the system into gear and a test certificate was duly emailed. Had I not contacted the office who knows when the certificate would appear. Not impressed.”

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Posted 7 years ago

Hi Geoff. The test certificate was received from the lab on Friday 22nd June and emailed to you on Monday 25th June. The email is marked as received but it may have gone into your junk mail? We have done everything in line with our offering so I can only assume you didn't receive the email containing the test certificate. I'm sorry you are not happy but it is a bit harsh to blame us if your email system has auto directed our email into your junk folder.

Posted 7 years ago

Smartwater Testing Ltd is rated 4.8 based on 951 reviews