Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,004 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“5 out of 5 Straight forward and easy to understand sampling, and the complete test was finished in under 2minutes. Everything is included, including the return label and packaging. Will definitely use Smartwater Testing again. Recommended.”

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Posted 1 year ago

“This is a very effective service! Thanks”

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Posted 1 year ago

“Excellent service, quick and extremely easy!”

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Posted 1 year ago

“Very fast results and straight forward to test”

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Posted 1 year ago

“We conducted 3 Legionella tests with Smartwater Testing and found the process straightforward and good value for money. We had an issue with getting the tests collected as the courier company were unreliable but Smartwater testing did eventually provide an alternative.”

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Posted 1 year ago

“Very easy to use, clear instructions and prompt service.”

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Posted 1 year ago

“Easy instruction to follow.”

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Posted 1 year ago

“I am a Landlord and recently decided to use Smartwater Testing as part of my property water safedy checks. The process from start to finish is really efficient and easy to use with clear instructions and updates at every step. It really is a brillant seamless service. I will be using them for all water testing going forward. It's nice that the cost reasonable also !”

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Posted 1 year ago

“Quick easy and a good price. Everything explained and easy to follow. Would certainly recommend.”

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Posted 1 year ago

“Given the time-sensitive nature of your testing process: I wanted to book a collection (from my place of work) and, once confirmed, fill the sample bottle early on the date of collection. You make this difficult because the booking form requires that the customer declare that they have already taken the sample before requesting a collection. Imagine a scenario where the customer complies by filling the sample bottle before booking a collection then being notified that the collection date will be tomorrow. That's at least 24 hours wasted out of the 48 hour window for testing. I'd suggest that you remove this declaration from the form. Perhaps replace it with an acknowledgement that the customer is responsible if the sample isn't ready at collection time.”

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Posted 1 year ago

Hi Alan, thanks for your feedback. The scenario that you explain, providing you follow all of our instructions, still works and enables samples to arrive at our laboratory within 48 hours. Indeed we also ask you to confirm that the 'collection will either be made the same or next working day' when booking the collection. All courier collections are delivered to our laboratory the next working day so there is no issue or need to change the online collection form.

Posted 1 year ago

“Very good efficient service”

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Posted 1 year ago

“Whilst the experience withh Smarwater Testing was as smooth as always, and the team were very helpful sorting out the issues with the courier, the service from DPD was not so great. 2 missed collections were recorded when they didn't even come to the building.”

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Posted 1 year ago

“Testing very good but website is difficult to navigate and use.”

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Posted 1 year ago

“Excellent efficient company to deal with.10/10!”

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Posted 1 year ago

“Excellent service and easy to follow instructions - highly recomend”

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Posted 1 year ago

“Service levels were met perfectly. Thank you!”

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Posted 1 year ago

“This was a quick and easy service, would recommend.”

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Posted 1 year ago

“A quick and efficient process: easy to order, test kit received promptly, results and certificate received promptly.”

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Posted 1 year ago

“I’d definitely use Smartwater Testing again to comply with my Legionella testing requirements. It’s my first time being a landlord and I found the whole process very good. It’s super simple and efficient and way cheaper than having someone come out just to take samples.”

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Posted 1 year ago

“An easy website to use. Fast delivery of sample kits. Excellent all round”

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Posted 1 year ago

Smartwater Testing Ltd is rated 4.9 based on 1,004 reviews